Brightspeed

General Counsel

• Serve as primary legal advisor to network operations and government affairs teams
• Provide strategic counsel focusing on franchise agreements, pole attachment/joint use agreements, and regulatory compliance
• Manage and oversee company’s disputes related to fiber build
• Collaborate with internal departments to align legal strategies with business goals
• Assist in development of internal policies and advocacy efforts

Associate General Counsel

Accountant

• Report directly to the Manager, Accounting
• Support the implementation of processes, policies, and procedures ensuring the accuracy of accounting and reporting
• Play a major part in the financial month-end closing and reporting process by managing complex journal entries for the company
• Partner with key business stakeholders and business finance partners to provide accounting guidance for all functional areas
• Ensure adherence to applicable guidance, policies and processes
• Prepare journal entries and supporting documentation for the monthly, quarterly and yearly close process
• Prepare various balance sheet account reconciliations ensuring proper supporting documentation
• Assist with the preparation of monthly financial management reports
• Analyze and document income statement and balance sheet fluctuations monthly
• Liaise with teams across multiple departments and locations to obtain and distribute financial information
• Provide support for external and internal audit activities as necessary
• Review and enhance analysis and analytical processes and controls
• Ensure effective working relationships with key business partners
• Perform special projects and any other duties and responsibilities as may be assigned

Senior Accountant

Growth Marketing

• Drive sustainable revenue growth across the existing customer base by increasing adoption of higher speed tiers and value-added services (VAS).
• Own the lifecycle growth strategy for monetization—translating customer behavior, tenure, and usage signals into targeted upgrade and attach opportunities that increase ARPU and customer lifetime value while maintaining churn and experience guardrails.
• Define growth priorities, design and evaluate monetization experiments, and partner across CRM, Analytics, Finance, Care, and Product to scale proven revenue levers.
• Accountable for growing ARPU and incremental revenue through speed upgrades, VAS attach, and tenure-based monetization strategies across the customer lifecycle.
• Own monetization strategy for the existing base, balancing revenue growth with customer experience, churn risk, and regulatory/compliance requirements.
• Lead a test-and-learn growth model, setting hypotheses, success metrics, and guardrails to rapidly identify, scale, or retire monetization initiatives.
• Measure performance and influence ongoing investment decisions in ARPU, attach rates, and post-upgrade behavior.

Base Management Manager, Growth & Monetization

Financial Planning and Analysis

• Lead the development and management of comprehensive budgets, forecasts, and long-term financial plans
• Design, build, and maintain sophisticated financial models to analyze revenue trends, cost structures, pricing strategies, headcount, and capital expenditures
• Conduct in-depth analysis of weekly, monthly, quarterly, and annual business trends and Key Performance Indicators (KPIs) to inform strategic planning and operational decisions
• Initiate and drive deep-dive analyses to uncover actionable insights, supporting decision-making, execution, and strategic planning initiatives
• Identify, quantify, and communicate financial risks and opportunities, providing course-corrective recommendations to mitigate risks and capitalize on opportunities
• Mentor and guide junior analysts, fostering their professional growth and ensuring adherence to best practices in financial analysis

Senior Financial Analyst

Support Engineer

• Taking phone calls and chats from technicians and other business partners
• Assisting with resolving issues related to installation/change service orders and system fallout
• Answering questions, analyzing problems, and removing obstacles preventing excellent customer experience
• Maintaining data integrity of inventory systems
• Partnering with all affiliate business units to maintain necessary network information
• Responding to various Service queues as required to meet objectives and SLA agreements
• Handling customer record assignments for all fiber orders
• Maintaining detailed records of actions taken on orders, including facility changes and reported issues
• Participating in specialized task or focus groups to efficiently support company direction
• Staying informed and knowledgeable of all departmental Methods and Procedures
• Increasing personal technical knowledge about Brightspeed’s products
• Other duties as assigned to meet departmental needs

Technical Support Specialist

Security Operations

• Manage event and information intake to include intelligence reports, monitoring ticket queues, investigating reported incidents, and interacting with other security and infrastructure groups as necessary.
• Review incidents to assess their urgency and escalate incidents if necessary.
• Triage alerts.
• Correlate and analyze events and data to determine the scope of cyber security incidents.
• Recognize attacker tactics, techniques, and procedures as potential indicators of compromise (IOCs) to improve monitoring, analysis, and incident response.
• Assist in tuning SIEM and IDS alerting to reduce false positives, improve productivity, and improve detection capabilities.
• Develop automation playbooks.
• Provide prescriptive remediation guidance to IT and network teams.
• Document incident responses with the detailed root cause and recommendations.
• Provide 24x7 (on-call) support.

Security Operations Center Analyst

Project Manager

• Assisting with development and monitoring of an engineering and construction build plan
• Partnering with local engineers and coordinate the review of mechanized engineering designs for potential redesign opportunities and needs
• Coordinating design changes in network planning systems
• Providing process support to the network team and infrastructure services contractors supporting front line execution of an extensive fiber deployment
• Partnering with other functional leaders in driving cross functional process changes to optimize fiber build efficiency
• Driving the company culture and strategies.
• Creating strategies to achieve business goals such as increasing revenues, optimizing expenses, and developing a skilled, motivated, satisfied, and diverse workforce

Project Manager, Engineering – Construction

Customer Success Manager

• Responsible for designing, building, improving, and maintaining customer communications
• Build customized customer journeys in marketing cloud
• Optimize the use of Salesforce reports and automations to monitor KPIs
• Responsible for email platform optimization
• Complete technical production and deployment activities related to email campaigns

CRM Specialist

• Leading and managing initiatives supporting successful delivery of new process and standardization
• Overseeing all aspects of project planning, execution, and implementation
• Collaborating with cross-functional teams and stakeholders to drive project success
• Managing projects impacting Field Operations Teams including scheduling meetings, establishing goals, and getting buy-in
• Creating captivating presentations to communicate complex business concepts
• Gathering and analyzing data to assist in project approvals, tracking improvements, and identifying trends
• Identifying opportunities for process improvement and efficiency gains
• Building and maintaining relationships with stakeholders, including clients and internal teams
• Effectively communicating project status and progress to stakeholders

Lead Project Manager

• Leading and managing initiatives that support the successful delivery of new process and standardization to our internal customers
• Overseeing all aspects of project planning, execution, and implementation
• Collaborating with cross-functional teams, including technical resources and client stakeholders
• Managing projects impacting Field Operations Teams to include scheduling cross functional meetings, establishing goals and timelines
• OCC support with system enhancements including JIRAs, upgrades, releases, etc.
• Creating captivating & impactful presentations that effectively communicate complex business concepts
• Translating business needs into engaging narratives for project success
• Gathering and analyzing data to assist in project approvals, tracking improvements and identifying trends
• Identifying opportunities for process improvement and efficiency gains
• Implementing best practices and methodologies
• Providing support to the team, including taking meeting notes, documenting key actions
• Streamlining operations and ensuring that the team stays focused on their goals
• Building and maintaining strong relationships with stakeholders
• Effectively communicating project status and progress to all stakeholders
• Managing expectations and ensuring alignment with project goals and objectives

Analyst

• Coordinate with internal teams to present the buried service program to municipalities
• Host calls, collect permitting contacts, and document permit requirements and processes
• Identify potential permitting issues early and drive resolution before construction begins
• Establish and maintain strong relationships with permitting entities
• Serve as the liaison between permitting entities, engineering and buried service teams
• Partner with engineering teams to identify and resolve roadblocks that impact progress
• Facilitate communication with vendors and permitting authorities to ensure issues are addressed
• Track aging and priority permits; engage permitting entities to move reviews forward

BSW Permit Analyst

Full-stack Engineer

• Design and engineer core transport and IP network infrastructure, including backbone routing, aggregation layers, and optical transport systems.
• Develop and maintain detailed engineering documentation, including network diagrams, circuit designs, routing configurations, and implementation guidelines.
• Plan and provision transport and Ethernet circuits, including channel mapping and capacity allocation across the core network.
• Support deployment and integration of routers, transport systems, and optical equipment within Brightspeed central offices and network facilities.
• Collaborate with planning, OLT, and implementation teams to ensure alignment of network design, build schedules, and operational requirements.
• Perform capacity planning, traffic analysis, and redundancy planning to support network growth and maintain high service availability.
• Ensure engineering designs comply with Brightspeed standards, industry best practices, and vendor specifications.
• Provide technical guidance during installation, testing, and commissioning of network equipment and transport circuits.
• Troubleshoot complex network issues affecting transport systems, routing infrastructure, or backbone connectivity.
• Review vendor proposals and evaluate equipment suitability, network architecture, and integration requirements.
• Participate in network modernization initiatives, including router upgrades, optical transport expansion, and backbone resiliency improvements.
• Support project managers and implementation teams by tracking engineering deliverables and resolving technical issues during deployment.
• Conduct network audits and design reviews to ensure compliance, performance, and operational readiness.

Senior Engineer

• Support Planning, Engineering and Construction teams for fiber build
• Analyze high-volume, ambiguous data sets to drive decisions
• Collaborate with various teams to manage workflows
• Track milestone activities and KPI results
• Create presentations for leadership and C-Suite teams
• Collaborate with network and business domain leadership to implement processes

Senior Project Manager, Engineering & Construction

Call Center Representative

• Own retention performance across call center channels, with direct accountability for Save Rate, Churn %, and revenue preservation targets
• Translate company churn goals into actionable call center retention strategies and performance plans
• Lead development and optimization of save offers, escalation pathways, and objection-handling frameworks
• Partner with Finance and Analytics to forecast churn trends, quantify revenue impact, and evaluate program effectiveness
• Identify systemic churn drivers and lead cross-functional initiatives to reduce cancellation demand
• Lead managers and supervisors responsible for frontline retention teams (internal and/or BPO)
• Establish clear performance expectations and KPI scorecards across Save Rate, CSAT, AHT, Conversion, Quality, and Compliance
• Drive consistent performance management routines including weekly business reviews, deep-dive analyses, and action planning
• Ensure staffing models and workforce strategies align with cancellation volumes and seasonal fluctuations
• Hold vendors accountable to contractual retention and quality standards
• Build and implement structured coaching frameworks focused on improving save conversion and customer engagement
• Partner with Training to evolve retention-specific learning programs and frontline leadership development
• Ensure Quality Assurance programs support both compliance standards and save effectiveness
• Analyze cancellation drivers, call behaviors, and save outcomes to uncover performance gaps and optimization opportunities
• Present retention insights and performance trends to executive leadership, including risks and mitigation plans
• Collaborate with Product, Billing, Marketing, and Digital teams to improve customer journey friction points contributing to churn
• Lead initiatives that improve first-contact resolution and reduce repeat cancellation contacts
• Serve as the operational retention expert in leadership discussions impacting pricing, promotions, policies, and customer experience
• Align retention strategy with broader CX and revenue goals
• Influence cross-functional stakeholders to prioritize initiatives that reduce churn and improve save outcomes
• Foster a culture of accountability, urgency, and customer-focused performance within the call center organization

Senior Manager, Retention – Call Center Operations

Director

• Responsible for regulatory, state legislative, and local government issues affecting Brightspeed and its customers
• Meet regularly with mayors, city council members, county commissioners, administrators, and staff of key cities and counties to articulate the Company’s vision and plans
• Development and implementation of public policy and legislative positions and strategies, monitoring legislation, and coordinating with local lobbyists, industry players and third-party organizations
• Cultivate and maintain strategic relationships with key public and government officials and other industry players
• Resolve right-of-way, permitting, pole attachment/joint use and similar issues with states, counties, and cities
• Ownership of relationships with state telecom and broadband industry associations and coalitions
• Proactive evaluation of proposed legislation and regulations, and working with legislative staff to draft and ultimately incorporate proposed revisions that benefit Brightspeed and the telecom industry
• Analyze broadband grant requirements and execute on the company’s strategic plan of maximizing the award of broadband grants

Associate General Counsel

Senior Accountant

Base Management Manager, Growth & Monetization

Senior Financial Analyst

Technical Support Specialist

Security Operations Center Analyst

Project Manager, Engineering – Construction

CRM Specialist

Lead Project Manager

Lead Project Manager

BSW Permit Analyst

Senior Engineer

Senior Project Manager, Engineering & Construction

Senior Manager, Retention – Call Center Operations

Government Affairs and Public Policy Director