Brightspeed

Billing Specialist

• Supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments.
• Focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release.
• Contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.
• Reviews invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
• Conducts quality assurance checks across all billing cycles to ensure completeness and consistency.
• Compares invoice data to source systems, billing inputs, or customer contracts to validate correctness.
• Identifies and documents billing variances or recurring issues and escalates to the Billing Operations Supervisor or Analyst for resolution.
• Partners with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
• Maintains records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
• Supports end-to-end testing and validation during system updates, migrations, or new product introductions.
• Participates in process improvement efforts to enhance billing efficiency and data integrity.

Operations

• Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders
• Oversee payable and payment collection efforts
• Lead other payment professionals to maximize team productivity and efficiency
• Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy
• Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings
• Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters
• Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions
• Serve as Subject Matter Expert (SME) for payment systems and processes
• Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency
• Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management
• Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams
• Ensure payment practices align with all legal requirements
• Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters

Lead Operations Analyst

Compliance

• Lead the execution and quality control of grant reporting, compliance documentation, evidence management, audit readiness, and closeout support for broadband grant programs.
• Ensure reporting submissions, supporting records, and compliance controls are complete, accurate, timely, and defensible.
• Manage recurring grant reporting activities across active broadband grant programs, including reporting calendars, submission checklists, templates, and internal deadlines.
• Review, validate, and organize supporting documentation, performance metrics, milestone evidence, and records required for grant reporting and compliance submissions.
• Lead audit readiness activities, including evidence retention standards, documentation controls, organized file structures, response support, and corrective action tracking.
• Interpret grant reporting and compliance requirements and translate them into practical internal procedures, workflows, and control checks.
• Partner with the reimbursement Senior Lead on ARPA closeout deliverables, BEAD startup requirements, and other activities where reporting and reimbursement obligations intersect.

Senior Lead, Grant Compliance, Reporting and Audit Readiness

SEO Marketing

• Manage the end-to-end reimbursement workflow across active broadband grant programs
• Validate expenditure support, financial backup, and related reimbursement documentation for completeness, consistency, accuracy, and compliance with grant requirements
• Maintain reimbursement trackers, closeout schedules, and visibility into submission timing, outstanding items, expected receipts, and reimbursement status
• Serve as the primary cross-functional interface with Finance and Accounting for cost support, expenditure validation, receivables follow-up, and financial closeout documentation
• Lead reimbursement-related support for ARPA closeout, including final package readiness, issue resolution, and follow-up on incomplete, disputed, or missing support
• Build, maintain, and improve templates, standard operating procedures, and controls for reimbursement and closeout work
• Direct contractor work supporting reimbursement activities, file organization, documentation gathering, and closeout package preparation
• Identify reimbursement, documentation, financial compliance, and closeout risks
• Coordinate with the reporting and compliance Senior Lead
• Support responses to financial documentation requests, audit inquiries, closeout reviews, and related agency or stakeholder requests
• Monitor recurring deadlines and deliverables across multiple grant programs to ensure timely completion of reimbursement and closeout obligations

Senior Lead – Grant Reimbursement and Closeout

Administration

• Overseeing the creation, reviewing, and management of contracts to ensure compliance with legal, regulatory, and organizational standards
• Executing and managing contracts to ensure terms are fulfilled as intended and deliverables are met
• Analyzing contract language to confirm technical viability, legal soundness, and alignment with business objectives
• Performing contract redlines and insert language as appropriate
• Leading contract negotiations to secure favorable terms while minimizing risk and maintaining compliance
• Partnering with legal teams to ensure adherence to contract terms, regulatory requirements, and compliance obligations
• Identifying, assessing, and mitigating contract-related risks by collaborating with legal, finance, and risk management teams
• Maintaining strong working relationships with internal departments, vendors, and external partners to ensure contract clarity, execution, and ongoing success
• May perform other duties as assigned

Analyst, Contract Administration

• Serve as the end-to-end owner of the marketing technology ecosystem
• Lead the design, execution, and optimization of marketing programs
• Drive data insights & AI use cases for customer engagement experiences
• Own and lead customer lifecycle marketing workstreams
• Architect and optimize cross-channel customer journeys
• Establish data architecture and governance practices
• Act as the primary bridge between Marketing and IT
• Drive roadmap and prioritization of Martech initiatives
• Lead analyses to identify gaps and translate insights into practices

Martech Enablement Operations Lead

Mechanical Engineer

• Customer Onboarding - High touch engagement with the customer and/or vendors once the order is closed/submitted.
• Programs all user & group features required for a successful activation/cutover.
• Coordinate with project management any/all required details to support with the scheduling of installation.
• Provide day 1 test & turnup support to customers
• Identify platform or product gaps, providing feedback to product management.
• Perform new feature interoperability testing, including any necessary UAT.
• Create, modify, or update platform, feature, portal, and device documentation as needed.
• Provide single point of contact for large customer onboarding projects.
• For large/complex opportunities identified by leadership, provide SME support for pre-sales discovery and solution development.

Technical Design Engineer

Financial Planning and Analysis

• Lead the annual and long-term budgeting and forecasting processes for assigned business units
• Manage and develop one or more direct reports, providing coaching and professional growth opportunities
• Analyze and report monthly and long-term business trends, including variance analysis with actionable recommendations
• Develop and maintain key performance indicators (KPIs) to measure business performance, identify risks, and highlight opportunities for growth and efficiency
• Provide timely and accurate financial reports, forecasts, budgets, and analytics on a weekly, monthly, quarterly, annual, and ad hoc basis
• Partner with business leaders to interpret results, conduct gap analyses, and recommend corrective actions
• Act as a trusted business partner to functional leaders and the executive team by delivering strategic insights and robust financial commentary
• Assess the financial impact of strategic business decisions and provide data-driven recommendations to leadership
• Identify and implement process improvements and best practices to enhance reporting efficiency and accuracy
• Prepare and deliver presentations to senior management, clearly communicating complex financial information

Senior FP&A Manager

Sales

• Support the implementation and field execution of Brightspeed’s national D2D growth initiatives across assigned markets
• Assist with the deployment of sales campaigns, new market launches, and partner-led initiatives
• Ensure vendor partners execute Brightspeed sales strategies consistently and in alignment with established standards and playbooks
• Support the launch of D2D sales activity in newly activated MDU properties following New Open For Sale (NOFS) completion
• Assist with the development and execution of building-level sales blitz strategies designed to drive early penetration within the first 30, 60, and 90 days post-activation
• Coordinate with internal teams and vendor partners to ensure market readiness and effective execution
• Manage day-to-day operational relationships with assigned D2D vendor partners to support sales performance and execution
• Monitor partner headcount deployment, productivity, and market coverage to ensure alignment with business needs
• Facilitate weekly partner performance and accountability meetings
• Support performance improvement plans and corrective actions when performance gaps are identified
• Assist with onboarding new vendor partners, including training coordination, systems access, and compliance readiness
• Support targeted campaigns focused on Optical Network Terminal (ONT) reactivation and customer win-back opportunities across inactive fiber addresses
• Coordinate campaign deployment, vendor participation, and field readiness
• Track campaign performance and provide insights to improve conversion rates and sales effectiveness
• Monitor sales performance across assigned vendor partners using defined Key Performance Indices (KPIs) and reporting tools
• Maintain performance tracking related to productivity, quality metrics, and sales outcomes
• Identify operational challenges or performance risks and escalate insights and recommendations to the Senior Manager
• Prepare performance summaries, trends, and insights for leadership review
• Support enforcement of Brightspeed sales standards, compliance requirements, and regulatory guidelines
• Conduct periodic sales audits, field observations, and order reviews to ensure a high-quality customer experience
• Coordinate with internal stakeholders including Operations, Market Planning, Network Engineering, Legal, Compliance, and Community Transformation to support effective field execution
• Assist with resolving operational barriers that impact sales execution, vendor productivity, and/or customer experience

National Sales Channel Manager – Door-to-Door

Marketing

• Own and lead the acquisition campaign strategy for Direct Mail, Email, and SMS channels
• Develop and manage campaign roadmaps and testing agendas
• Partner cross-functionally with Analytics, Creative, Product, and Strategy teams
• Manage channel budgets, pacing, and forecasting
• Translate data and performance insights into actionable recommendations
• Ensure compliance with applicable regulations and internal brand standards

Acquisition Marketing Lead

Account Executive

• Initiate sales process promoting service, products, equipment, and capabilities for multiple product lines
• Work with customers to identify needs, create solutions, and ensure a smooth sales process
• Provide accurate reporting and feedback contributing to attaining sales goals and plan attainment
• Identify business opportunities to maintain sales goals and provides in-depth knowledge of competitors and suppliers to management
• Maintain customer service relationship with customer throughout the process regarding any questions and assistance needed
• Prepare and present media presentations using PowerPoint to prospective clients
• Develop expertise in building top-producing sales contracts through strategic marketing, tactical sales, and key account management
• Track all sales activity, contacts, and history in CRM system
• Establish and maintain relationships with key decision makers and customers
• Develop new accounts and penetrated accounts where previous Representatives may have been unsuccessful

Field Sales Representative

Customer Support

• Transform customer data and feedback into actionable insights
• Lead Voice of Customer (VoC) initiatives
• Analyze experience data and partner cross-functionally
• Design, implement, and manage VoC programs (e.g., NPS, CSAT, CES)
• Ensure consistent and high-quality customer feedback collection
• Optimize survey strategy, timing, and response rates
• Analyze quantitative and qualitative customer data to identify trends
• Map and analyze end-to-end customer journeys
• Build dashboards, reports, and executive summaries
• Present findings to senior leadership

Customer Experience Insights Manager

• Responsible for transforming customer data and feedback into actionable insights
• Leads Voice of Customer (VoC) initiatives, analyzes experience data
• Partners cross-functionally to enhance customer satisfaction, loyalty, and retention
• Design, implement, and manage VoC programs (e.g., NPS, CSAT, CES)
• Ensure consistent and high-quality customer feedback collection across touchpoints
• Optimize survey strategy, timing, and response rates
• Analyze quantitative and qualitative customer data to identify trends and root causes
• Segment feedback by customer type, journey stage, or product/service line
• Map and analyze end-to-end customer journeys
• Build dashboards, reports, and executive summaries

• Serve as the end-to-end owner of marketing technology ecosystem and customer communications tech stack
• Lead the design, execution, and continuous optimization of CRM marketing programs
• Drive orchestration of customer engagement experiences across platforms
• Own and lead end-to-end customer lifecycle marketing workstreams
• Architect and optimize cross-channel customer journeys
• Act as the primary bridge between Marketing and IT
• Drive roadmap and prioritization of Martech initiatives
• Lead deep-dive analyses to identify gaps and opportunities
• Oversee campaign execution, including automation design and monitoring
• Influence cross-functional strategy across Marketing, IT, Product, and Analytics

• Report directly to the Program Manager
• Prepare initial and final outage reports for entry into FCC Network Outage Reporting System
• Prepare network reliability incident reports
• Analyze FCC outage reports for reoccurring failures
• Reportable incident data analysis using internal ticketing systems
• Create outage summaries from special requests
• Coordinate and Create E911 customer outage summaries
• Ensure compliance with FCC and State PUC regulations
• Implement policy guidelines for FCC Part 4 and State network outage reporting

Billing Specialist

Lead Operations Analyst

Senior Lead, Grant Compliance, Reporting and Audit Readiness

Senior Lead – Grant Reimbursement and Closeout

Analyst, Contract Administration

Martech Enablement Operations Lead

Technical Design Engineer

Senior FP&A Manager

National Sales Channel Manager – Door-to-Door

Acquisition Marketing Lead

Field Sales Representative

Customer Experience Insights Manager

Customer Experience Insights Manager

Martech Enablement Operations Lead

Operations Regulatory Reporting Investigator