Brightspeed

Manager

• Lead the strategy, delivery, governance, and continuous improvement of operational tools, technology, and business processes.
• Serve as the business owner for operational technology initiatives.
• Partner with Information Technology, Product, Sales, and Customer Care teams.
• Oversee testing, validation, and successful implementation of technology solutions.
• Own the enterprise Order Flow Operations function, providing governance over order jeopardies and issue resolution.
• Monitor the operational health across the order lifecycle and proactively identify jeopardies.
• Drive innovation through technology-enabled operational improvements.
• Coordinate enterprise readiness activities for major technology implementations.
• Establish operational visibility into pending jeopardies, order aging, and fulfillment risks.

Senior Manager, Consumer Tools and Technology

Accountant

• Support the implementation of processes, policies, and procedures for Fixed Assets accounting and reporting
• Play a major part in financial month-end closing and reporting
• Review, analyze and process all capital asset additions, disposals, and transfers
• Maintain and close Asset Management SAP subledger and monitor aging balances
• Assist in the preparation of monthly/quarterly/annual Fixed Assets reports
• Analyze and document income statement and balance sheet fluctuations monthly
• Prepare various balance sheet account reconciliations
• Perform internal processes for calculation, allocation, and recording of capitalized labor and interest
• Provide support for internal management reporting, external GAAP reporting, and auditing activities

Senior Accountant, Fixed Assets

Data Analyst

• Partner with business stakeholders to understand business objectives, define data requirements, and translate business questions into scalable analytical solutions
• Extract, integrate, validate, and analyze data from multiple internal and external sources to create trusted datasets for reporting and decision-making
• Develop, maintain, and optimize SQL queries, data pipelines, and analytical models using BigQuery, Python, and other data technologies
• Design, build, and maintain recurring and ad hoc reports, dashboards, and analytical outputs that provide meaningful business insights
• Validate data accuracy and integrity by reconciling results across systems, identifying discrepancies, and partnering with stakeholders to resolve data quality issues
• Analyze trends, patterns, and anomalies, presenting findings through clear visualizations and executive-ready insights that support informed decision-making

Operations

• responsible for maximizing the conversion of customer sales into completed installations
• lead the end-to-end operational performance of Brightspeed's order fulfillment process
• own the critical operational metrics and cross-functional execution required to improve install conversion, reduce cancellations, optimize installation capacity, and eliminate friction throughout the order-to-install journey
• establish operational governance, lead cross-functional 'War Room' initiatives, and leverage data-driven insights to continuously improve fulfillment efficiency and installation success
• develop executive-level performance dashboards and operational scorecards

Senior Director, Order Operations, Fulfillment

Account Executive

• Develop and execute a territory growth strategy designed to maximize fiber expansion and revenue generation
• Prospect for new business through networking, referrals, market intelligence, industry events, cold outreach, and strategic account planning
• Build trusted advisor relationships with developers, builders, ownership groups, property management companies, HOAs, consultants, and executive decision makers
• Lead the complete sales cycle from prospecting and discovery through proposal development, contract negotiation, execution, and implementation
• Conduct executive-level discovery conversations to understand customer business objectives, operational priorities, resident experience goals, and long-term asset strategies
• Present compelling business cases that clearly communicate financial value, return on investment, and the advantages of Brightspeed’s fiber solutions
• Negotiate and close Exclusive Marketing Agreements, Bulk Agreements, SmartMDU opportunities, Building Access Agreements, Right-of-Entry agreements, and other strategic partnership contracts
• Partner closely with Engineering, Construction, Finance, Legal, Marketing, Operations, and Customer Success teams to deliver seamless customer execution
• Monitor project milestones and construction timelines to ensure successful deployments and first occupancy readiness
• Position Brightspeed effectively in competitive environments through strong market knowledge and strategic differentiation
• Represent Brightspeed professionally at industry events, customer meetings, and within the local real estate and development community

Account Executive, Communities

Data Scientist

• Develop AI and ML solutions to drive improved business performance and efficiency across domains
• Lead end-to-end AI/ML projects from understanding business needs to data preparation, model development, solution deployment, and post-production monitoring
• Dissect and solve complex business problems using analytical and quantitative approaches to identify patterns and correlations in large complex data sets
• Integrate and curate data from a wide range of internal and external sources to develop rich datasets for predictive & prescriptive modeling as well as machine learning
• Define and implement best practices to generate accurate reports, visualizations & dashboards to explain results simply and succinctly to technical and non-technical users
• Create models for visual recognition, processing of natural language that analyze complex data to make predictions or decisions, mimicking human intelligence
• Identify the most effective model architecture and parameters to drive accuracy and performance
• Liaise with stakeholders to understand their needs and concerns and develop concise analytics to provide actionable insights to influence strategy and performance
• Build partnerships, share knowledge, and deliver valuable predictive insights to inform strategic decisions, while highlighting potential risks and opportunities

Senior Data Scientist

• Lead the Enterprise Data Governance function by defining and implementing governance frameworks, policies, standards, and operating models across the organization
• Establish and maintain data ownership and stewardship structures to ensure accountability for critical data assets across business functions
• Form, facilitate, and support Enterprise Data Governance Councils and working groups to align priorities, standards, issue resolution, and governance adoption
• Partner with business and technology stakeholders to embed governance practices into operational and strategic initiatives
• Promote enterprise-wide adoption of governance principles and foster a culture of accountability and data-driven decision-making
• Develop and implement enterprise data quality management practices, including monitoring, measurement, remediation, and continuous improvement processes
• Establish governance processes for data issue identification, prioritization, escalation, and remediation
• Define and track critical data quality metrics and governance KPIs to measure program effectiveness and business value
• Partner with business and technology teams to address root causes of data quality issues and improve data reliability across critical domains
• Lead the implementation and governance of metadata management capabilities, including data catalog, business glossary, and data lineage
• Manage enterprise business glossary and critical data elements to ensure consistent definitions and common business understanding across the organization
• Drive lineage and traceability across critical business processes and reporting environments to improve transparency, trust, and audit readiness
• Partner with data owners and stewards to improve metadata coverage, quality, and adoption across the enterprise
• Establish standards and processes for metadata management and catalog governance
• Partner with analytics and reporting teams to enable governed self-service analytics, standardized reporting, and trusted decision-making
• Support the development and adoption of common KPIs, business definitions, and reporting standards to reduce reporting inconsistencies
• Collaborate with business intelligence, analytics, and technology teams to improve accessibility and usability of trusted enterprise data assets
• Promote data literacy, stewardship engagement, and governance awareness through training, communications, and change management activities
• Prepare and deliver governance program updates, scorecards, and executive presentations summarizing progress, risks, opportunities, and measurable outcomes
• Monitor governance program maturity and identify opportunities to improve adoption, effectiveness, and business value realization
• Ensure governance initiatives remain aligned with enterprise priorities and strategic objectives.

Enterprise Data & Analytics Governance Manager

Billing Specialist

• Execute monthly billing cycles across multiple business segments using SAP BRIM
• Review and validate rating, charging, and invoicing data
• Perform detailed pre- and post-billing reconciliations
• Conduct audits of billing data to ensure compliance
• Develop and maintain billing dashboards and KPI reports
• Collaborate with various teams to support billing dispute resolution

Billing Analyst

Business Analyst

• Analyze financial and technical data and present findings in a clear format
• Conduct business, data, and process analysis to identify requirements and opportunities for improvement
• Partner with stakeholders to understand business needs and translate them into technical requirements
• Develop requirements for reporting and data needs
• Analyze, maintain, and improve financial systems-related processes
• Troubleshoot and resolve process and data-related issues
• Evaluate data from system migrations for quality
• Create and maintain documentation for reporting and financial systems workflows
• Support projects related to financial systems

• Drive growth through new logo acquisition within an assigned territory
• Drive new business with prospective accounts (zero billers)
• Responsible for selling the company’s products and services via telephone/web conference using a solution-based and consultative sales approach
• Qualify leads, identify decision makers, determine customer needs, explain product/service variations, overcome customer objections and close sales
• Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts
• Provide superior service with every customer interaction

Public Sector Account Executive

• Supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments.
• Focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release.
• Contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.
• Reviews invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
• Conducts quality assurance checks across all billing cycles to ensure completeness and consistency.
• Compares invoice data to source systems, billing inputs, or customer contracts to validate correctness.
• Identifies and documents billing variances or recurring issues and escalates to the Billing Operations Supervisor or Analyst for resolution.
• Partners with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
• Maintains records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
• Supports end-to-end testing and validation during system updates, migrations, or new product introductions.
• Participates in process improvement efforts to enhance billing efficiency and data integrity.

• Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders
• Oversee payable and payment collection efforts
• Lead other payment professionals to maximize team productivity and efficiency
• Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy
• Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings
• Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters
• Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions
• Serve as Subject Matter Expert (SME) for payment systems and processes
• Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency
• Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management
• Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams
• Ensure payment practices align with all legal requirements
• Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters