Senior Manager, Consumer Tools and Technology

Brightspeed

Senior Manager at Brightspeed overseeing operational tools and technology. Responsible for driving efficiencies and improving customer experience across Sales and Care.

Posted 7/25/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading operational technology initiatives and driving continuous improvement in business processes. Proficient in managing cross-functional teams and utilizing advanced reporting tools to enhance operational visibility and efficiency.

Highest-signal resume keywords

Operational Technology LeadershipUser Acceptance Testing (UAT)Order Management SystemsPower BILean Six Sigma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements GatheringOperational WorkflowsAnalytical SkillsProblem-Solving SkillsOrganizational Skills

Soft Skills

Cross-Functional CollaborationInnovation Drive

Tools & Technologies

Power BITableauSQLExcel

Industry Keywords

Sales OperationsBusiness OperationsTelecommunicationsCustomer OperationsAgile

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead the strategy, delivery, governance, and continuous improvement of operational tools, technology, and business processes.
Serve as the business owner for operational technology initiatives.
Partner with Information Technology, Product, Sales, and Customer Care teams.
Oversee testing, validation, and successful implementation of technology solutions.
Own the enterprise Order Flow Operations function, providing governance over order jeopardies and issue resolution.
Monitor the operational health across the order lifecycle and proactively identify jeopardies.
Drive innovation through technology-enabled operational improvements.
Coordinate enterprise readiness activities for major technology implementations.
Establish operational visibility into pending jeopardies, order aging, and fulfillment risks.

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Operations, Engineering, Computer Science, or related field.
7–10 years of progressive leadership experience in Sales, Sales Operations, Technology, Business Operations, Telecommunications, or Customer Operations.
Experience leading business technology initiatives and operational transformation programs.
Demonstrated experience gathering business requirements and partnering with IT organizations.
Experience leading User Acceptance Testing (UAT), business validation, and production deployments.
Strong knowledge of operational workflows and order management systems.
Experience leading cross-functional operational governance.
Strong analytical, problem-solving, and organizational skills.
Advanced experience with Power BI, Tableau, SQL, Excel, or similar reporting tools.
Lean, Six Sigma, Agile, or Product Management experience preferred.

Benefits

Comp & perks

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Paid time off
Comprehensive benefit program