Lead Operations Analyst

Brightspeed

Lead Operations Analyst at Brightspeed overseeing payment operations and enhancing efficiency. Collaborate across teams to maintain compliance and accuracy in financial processes.

Posted 6/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders
Oversee payable and payment collection efforts
Lead other payment professionals to maximize team productivity and efficiency
Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy
Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings
Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters
Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions
Serve as Subject Matter Expert (SME) for payment systems and processes
Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency
Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management
Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams
Ensure payment practices align with all legal requirements
Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters

Requirements

What you’ll need

Degree in Accounting, Finance, Business Administration preferred, or equivalent work experience
Experience working closely with other teams on system conversions
Experience with expense and capital allocations
Experience with pole, right-of-way/easement, franchise, dark fiber, and tower contracts, and inventory systems
In-depth knowledge of Brightspeed payment and billing systems
Produce expense/payment reports for Poles, Right-of-Way, Towers, and Dark Fiber upon request
Knowledge of GIS systems to review data provided by vendors
Familiarity with telecommunication industry regulations and payment best practices
Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
Excellent project management and communication skills
Detail-oriented mindset, ensuring high accuracy in a high-volume payment environment
Proficiency in Microsoft Office Suite and other relevant payment software

Benefits

Comp & perks

Competitive medical, dental, vision, and life insurance
Employee assistance program
401K plan with company match
Voluntary benefits
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

invoice processingpayment disbursementsreconciliationspayment data analyticsexpense allocationcapital allocationpayment reportingGIS systemsBrightspeed payment systemsbilling systems

Soft Skills

leadershipteam productivityanalytical skillsproblem-solving skillsproject managementcommunication skillsdetail-orientedcollaborationcustomer servicecompliance