Brightspeed

Customer Service Technician

Brightspeed

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Installing, maintaining, and troubleshooting of high-speed internet, video, and voice networks including associated wiring and equipment
  • Performing maintenance and repair on outside plant facilities
  • Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
  • Observing all safety rules and regulations
  • Assisting other technical personnel in the performance of their duties when requested
  • Actively supporting sales and marketing related activities
  • Directing customer facing work and sales referrals

Requirements

  • High School diploma or equivalent experience
  • Ability to distinguish colors on facilities
  • Ability to handle 28 foot extension ladders (up to 75 lbs. routine work)
  • Ability to handle utility access hole covers (up to 150 lbs.)
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance
  • Basic computer skills including MS Office applications
  • Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
  • Ability to work aloft (e.g. ladder)
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • A valid driver’s license and satisfactory driving record
  • Positive and professional appearance and demeanor when communicating the company’s products and services to our customers
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
  • Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
  • Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Benefits
  • Competitive compensation
  • Comprehensive benefits including medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Voluntary benefits
  • Paid time off
  • Investment in technology
  • Hybrid workforce arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
POTS installationDSL installationcable splicingcable maintenancetroubleshootinghigh-speed internet installationvideo network installationvoice network installationmaintenance and repairutility access hole work
Soft Skills
accountabilitydependabilityteamworkactive listeningactive learningcommunicationcustomer serviceproblem solvingprofessional appearancepositive demeanor
Certifications
high school diplomavalid driver’s license