IT Manager, Order Fulfillment
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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Tech Stack
About the role
- Lead the design, implementation, and ongoing optimization of order fulfillment, provisioning, and activation workflows across enterprise and wholesale services.
- Own network inventory and circuit assignment models across Layers 1, 2, and 3, including physical and logical resource management.
- Oversee ServiceNow Flow Designer solutions supporting order orchestration, provisioning, and fulfillment automation.
- Partner with Product, Network Engineering, Operations, and Vendors to translate business requirements into scalable, resilient fulfillment solutions.
- Drive end-to-end delivery across the SDLC including requirements, architecture, design, development, testing, deployment, and production support.
- Provide hands-on technical leadership for complex issues including development, debugging, performance tuning, and production incident resolution.
- Define and maintain enterprise architecture, integration patterns, and technical standards for OSS/BSS order fulfillment platforms.
- Review, document, and publish solution architecture, interfaces, and technical designs.
- Track and manage KPIs and OKRs related to order cycle time, provisioning accuracy, fallout, and service activation performance.
- Produce operational and executive reporting on order fulfillment health, delivery risks, and improvement opportunities.
- Lead and develop a team of engineers through coaching, performance management, and technical mentorship.
- Influence and align cross-functional stakeholders and vendors to ensure delivery of complex, multi-vendor solutions.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- 8+ years of experience in software development, OSS/BSS platforms, or network provisioning systems.
- 3+ years of experience designing and implementing ServiceNow Flow Designer solutions.
- 3+ years of experience automating Ethernet, TDM, and optical inventory, provisioning, and activation processes.
- 3+ years of experience in fiber and copper inventory management, FTTP provisioning, and service activation.
- Experience leading teams through the full software development lifecycle.
- Fluent in English (written and spoken).
Benefits
- Health insurance
- 401K plan with company match
- Paid time off
- Employee assistance program
- Competitive medical, dental, and vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software developmentOSS/BSS platformsnetwork provisioning systemsServiceNow Flow DesignerEthernet automationTDM automationoptical inventory managementfiber inventory managementcopper inventory managementFTTP provisioning
Soft Skills
technical leadershipcoachingperformance managementtechnical mentorshipcross-functional collaborationstakeholder alignmentproblem-solvingcommunication
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information SystemsBachelor’s degree in Engineering