IT Support

• Own the EA strategy, operating framework, and roadmap
• Mature EA function including design principles, governance, processes, repositories, and templates
• Develop and maintain enterprise-wide capability maps, domain maps, and reference architectures aligned to business goals
• Act as design partner, not just a gatekeeper – roll up your sleeves to support complex / major programs where architecture clarity is critical
• Operate design authorities; review and approve architectures for major initiatives
• Embed patterns and standards into delivery ways of working and coaching mechanisms
• Translate emerging tech experiments into a pragmatic POV to the organization, enabling enterprise-ready patterns, guardrails, and architectural recommendations
• Collaborate with IT leadership team to define technology strategy by influencing investment decisions and system modernization priorities
• Mentor architects, application teams, and business stakeholders

Director, Enterprise Architecture

• responsible for managing the full cycle of your audit assignments
• assisting proactively in the management of a portfolio of client
• responsible for business development activities to help identify and research opportunities
• developing strategies to solve complex technical challenges
• managing client relations with senior management
• ensuring compliance with the risk, quality and independence matters
• coaching, mentoring and development of team members reporting to you
• encouraging involvement in digital initiatives and the use of audit transformation technologies
• participating in the recruitment process for interviewing and selecting the most competent candidates

External Audit Manager – Banking

• Leading engagements related to SAP IT general controls (ITGC) and business process controls (BPC), including planning, scoping, execution, and reporting.
• Assessing the design and operating effectiveness of ITGC within SAP environments, including access controls, change management, security administration, and system development.
• Evaluating the design and operational effectiveness of business process controls (BPC) within SAP applications, such as procure-to-pay, order-to-cash, and record-to-report processes.
• Developing and executing testing procedures to evaluate the implementation and operation of ITGC and BPC controls, including conducting walkthroughs, performing testing, and analyzing results.
• Identifying control deficiencies, gaps, and areas for improvement within SAP systems, and providing recommendations for remediation and enhancement.
• Communicating audit findings, observations, and recommendations to client management in a clear, concise, and impactful manner.
• Collaborating with client personnel to address questions, concerns, and recommendations related to SAP ITGC and BPC controls, and providing guidance on best practices and industry standards.
• Staying abreast of emerging trends, technologies, and regulatory requirements related to SAP systems and IT controls and incorporating relevant insights into client engagements and methodologies.
• Coaching, mentoring, and developing junior team members, providing guidance on technical matters, professional development, and career advancement opportunities.

IT Audit Manager, Digital Audit

• Own complex technical engagements
• Design scalable solutions using Salesforce's nonprofit product suite
• Serve as a thought leader
• Partner cross-functionally with Account Executives, Customer Success, Product, and Professional Services
• Mentor and develop junior architects and SEs
• Engage the nonprofit ecosystem

Principal Enterprise Architect

• The Audit Manager II is responsible for validating Regulatory Issues working through the audit methodology
• Lead or serve as Auditor-In-Charge on complex regulatory audit engagements
• Provide day-to-day leadership, coaching, and guidance to engagement team members
• Oversee testing of design and operational effectiveness focused on Regulatory Issue validation
• Manage the suite of work required to meet regulatory deadlines and internal timelines
• Undertake and complete a variety of complex audit projects and initiatives

Audit Manager II – Financial Crimes, Issue Validation

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Audit Manager I – Financial Crimes, Insider Risk, Misconduct

• Works autonomously and accountable for acting as a lead within a specialized audit practice area
• Provides seasoned specialized knowledge, advice and/or guidance to various stakeholders and team members
• May lead and/or provide supervisory oversight to complex audits and ensure completion
• Knowledge of external competition, industry and/or market trends in relation to own function / business
• Undertakes and completes a variety of complex audit projects and initiatives requiring specialist knowledge and/or the integration of cross functional processes within own area of expertise
• May oversee and/or independently perform concurrent multiple audits and related tasks from end to end

Audit Manager II, US Compliance

• Execute audits for assigned business, function or project
• Manage/lead moderately complex audits
• Conduct audit work based on established audit plans and execute in accordance with standards
• Present independent audit opinions on internal controls and recommendations to stakeholders

Audit Manager I – Financial Crimes, AML

• Lead enterprise-wide infrastructure and application modernization initiatives
• Develop reference architectures for cloud-native, event-driven, and data platforms
• Perform gap analysis between current and target architectures, defining transition states
• Conduct feasibility and cost-benefit analyses for major architecture decisions
• Ensure scalability, interoperability, and resilience of BERT and enterprise platforms
• Evaluate emerging technologies through structured horizon scanning
• Partner with product and engineering teams to optimize system design and performance
• Define non-functional requirements (security, reliability, observability)

Senior Enterprise Architect

• The IT Support Manager oversees first-level support for all technologies across corporate and customer sites, leading the frontline team to provide reliable, customer-focused service and acting as the main escalation point.
• Owns and manages first-level IT support for all corporate and customer-site technologies, including end-user devices, network access, printers, peripherals, core business applications, SaaS platforms, and collaboration tools.
• Ensures incidents and service requests are logged, triaged, and resolved or escalated per SLAs.
• Acts as the single point of coordination between users and Tier 2/3 IT teams across infrastructure, applications, security, data, and vendors.
• Implements and matures ITSM practices aligned with ITIL, covering incident, request, problem, and change management, as well as knowledge sharing and self-service.
• Tracks and reports on key service metrics like ticket volume, SLA adherence, response times, and user satisfaction, using data to identify recurring issues and opportunities for improvement.
• Leads, coaches, and develops the IT support team, setting performance goals and ensuring resource coverage.
• Manages Jira as the system administrator and product owner, configuring workflows, automations, and access, while supporting scalable service management.
• Acts as the Microsoft 365 administrator, managing users, groups, collaboration tools, licensing, and security policies.
• Collaborates with infrastructure and security teams to optimize M365 architecture and governance, ensuring usability and security.
• Performs other related duties as assigned.