Brightspeed

Operations Analyst

Brightspeed

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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About the role

  • Tracking and reporting roadblocks faced by the TSC, ensuring timely resolution
  • Serving as a Subject Matter Expert (SME) for programming and facility assignments to support field technicians and IBP with escalations
  • Communicating process changes across the TSC to ensure understanding and compliance
  • Collaborating with cross-functional teams to identify issues, propose solutions, and engage Process and Platform Support personnel when needed
  • Managing escalations into the TSC, follow through to resolution, and highlight potential fixes
  • Representing TSC on project calls and ensuring team awareness of upcoming changes
  • Partnering with reporting teams to maintain accurate and actionable TSC metrics

Requirements

  • Bachelor’s degree or equivalent experience, plus 5+ years of related experience
  • Strong proficiency in Office 365 (PowerPoint, Excel)
  • Extensive experience with programming and facility assignment for fiber and copper facilities in a telco environment
  • Strong analytical skills with the ability to identify performance drivers and trends
  • Proven ability to work effectively under tight deadlines and firm schedules
  • Excellent verbal and written communication skills
  • Familiarity with analytics tools and reporting platforms such as BOSS OM, Optius, Power BI
Benefits
  • Health insurance
  • 401K plan with company match
  • Employee assistance program
  • Paid time off
  • Comprehensive benefit program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
programmingfacility assignmentanalytical skillsreporting metrics
Soft Skills
communicationcollaborationproblem-solvingtime management