Billing Operations Analyst
Brightspeed
full-time
Posted on:
Location Type: Remote
Location: North Carolina • United States
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About the role
- Support the accurate, timely, and compliant execution of Brightspeed’s billing operations and customer invoicing
- Own the planning, coordination, and execution of billing-related initiatives, including invoice messages, bill inserts, layouts, and regulatory or product-driven changes
- Manage and prioritize billing-related incident tickets (INC), partnering with IT and vendors to triage issues, implement fixes, and prevent recurrence
- Support the “Bill on Time” operating model by monitoring invoice readiness, data quality, and billing messages to ensure accurate and timely invoice delivery
- Perform pre- and post-billing reconciliations and regression testing to ensure invoice completeness and accuracy
- Investigate and resolve discrepancies related to usage feeds, orders, pricing, and customer hierarchies
- Manage invoice-related projects such as bill redesigns, new product launches, regulatory changes, and system enhancements
- Develop timelines, track milestones, manage dependencies, and ensure billing changes are delivered without disrupting billing cycles
- Perform audits and validations to support SOX controls, tariff compliance, and contractual requirements
- Support revenue assurance activities by reconciling billed versus unbilled usage and validating invoice-level revenue
Requirements
- Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field preferred
- 4+ years of experience in billing operations, revenue operations, financial systems support, or a related function
- Experience supporting enterprise billing platforms (SAP BRIM preferred)
- Experience in telecommunications, SaaS, or subscription-based environments is strongly preferred
- Exposure to usage-based billing, customer invoicing, and telecom regulatory charges (e.g., E911, USF, SLED) is a plus
- Project coordination or project management experience is a plus
Benefits
- Competitive medical, dental, vision, and life insurance
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billing operationsrevenue operationsfinancial systems supportpre-billing reconciliationspost-billing reconciliationsregression testingauditsvalidationsproject coordinationproject management
Soft Skills
planningcoordinationexecutionproblem-solvingattention to detailcommunicationtime managementprioritizationcollaborationanalytical thinking