Brightspeed

Senior Operations Engineer, Voice Switching Support

Brightspeed

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Job Level

Senior

Tech Stack

Switching

About the role

  • Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction
  • High level analysis and identification of unique, complex, or chronic issues in the switch network
  • Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
  • Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
  • In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems. Subject matter expertise in the production of Technical Support bulletins and alerts
  • Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
  • Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
  • Engagement with manufacturers, suppliers, industry representatives, and entities
  • Availability and ability to perform 7x24x365 and on- call duties with limited assistance

Requirements

  • Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
  • Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
  • Successful demonstration of improvements to network reliability
  • Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
  • Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
  • Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
  • Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
  • 4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience
Benefits
  • Competitive medical, dental, vision, and life insurance
  • Employee assistance program
  • 401K plan with company match
  • Paid time off
  • Comprehensive benefit program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Nortel DMS-10 switching systemsTDM switching systemsnetwork reliabilityTechnical Support bulletinsMethods of Procedures (MOP)Network Change Management System (NCMS)Task Orientated Practices (TOP)Product Change Notices (PCN)hardware operationssoftware operations
Soft Skills
interpersonal communicationseffective communicationleadership skillstrainingmentoringoral skillswritten skillspresentation skills