Bridge

Data Engineer

• Design and ship a tiered data platform that supports multiple latency needs.
• Build and own end-to-end ingestion patterns across batch, micro batch, and selected near real time use cases.
• Implement schema evolution, data contracts, and approaches for late arriving and corrected data.
• Treat curated datasets as products that are well defined, documented, reliable, and safe to use.
• Set platform standards for idempotent ingestion, deduplication, data quality, lineage, and observability.
• Ensure the platform meets regulated fintech & payments expectations for access control, security, and governance.
• Partner with Product and Engineering on event and domain modelling.
• Support Data Science with reliable feature ready datasets and pragmatic collaboration.
• Evolve the current lightweight tooling into a more observable, structured platform.
• Automate data infrastructure and workflows using infrastructure as code and CI CD practices.

Senior Data Engineer

Customer Success Manager

• Own net revenue retention (NRR) with a target of >120%, renewals, upsell, and cross-sell performance
• Design and execute customer expansion strategies across verticals (e.g. iGaming, eCommerce, Transport)
• Partner with Sales on account planning, renewals, and expansion motions
• Co-sell with Partnerships to maximise take-rate in accounts
• Forecast renewals and expansion revenue with high accuracy
• Own the customer journey post-implementation: adoption, value realization, renewal, and expansion
• Ensure customers achieve defined business outcomes and ROI
• Ensure customers become strong advocates of BR-DGE defined by CSAT and NPS metrics
• Drive customer health scoring, success plans, and risk mitigation strategies
• Reduce churn through proactive engagement and data-driven interventions
• Build, lead, and scale high-performing Customer Success teams
• Define roles, capacity models, compensation plans, and performance metrics aligned to commercial goals
• Coach team on consultative, value-based customer engagement
• Foster a culture of accountability, customer empathy, and commercial acumen
• Establish KPIs including NRR, CSAT, churn, expansion rate, adoption, and customer lifetime value
• Implement and optimize CS tools (CRM, Gong, playbooks)
• Segment customers and define service models aligned to revenue and growth potential
• Create scalable, repeatable processes that support growth
• Partner with Product to influence roadmap based on customer insights and commercial impact
• Collaborate with Marketing on advocacy, references, case studies, and community
• Align with Finance on forecasting, revenue recognition inputs, and unit economics
• Engage with partnerships on logical co-selling opportunities with payment partners
• Serve as the executive voice of the customer across the organization

Director, Customer Success

Performance Marketing

• Drive the execution, optimization, and quality control of Paid Social and Google Ads campaigns
• Manage daily workflows and support operations across campaign builds, targeting, budgets, bids, and tracking
• Monitor live campaigns daily to ensure accurate delivery, pacing, and performance against client KPIs
• Recommend and implement optimizations to improve campaign performance
• Oversee and own pixel implementation, event setup, and conversion tracking
• Support reporting by ensuring data accuracy across platforms and internal reporting tools
• Evaluate new platforms/features/opportunities and develop strategic POVs
• Serve as technical consultant and assist clients with troubleshooting pixels and page access issues
• Follow established QA checklists, build standards, and operational workflows
• Facilitate proactive and timely communication with cross-functional teams

Digital Media Manager, Paid Social & Search

• Own BRIDGE’s end-to-end demand generation strategy across inbound and outbound channels
• Build and run multi-channel acquisition programs (LinkedIn, Google/YouTube, Meta, and emerging channels)
• Develop persona-based campaigns and offers that convert into meetings and opportunities
• Manage CRM and marketing database (15,000+ contacts): segmentation, lead scoring, lifecycle stages, routing, and nurture
• Lead demand-driving webinars, events, thought leadership, and conversion follow-up programs
• Partner with Sales to support robust annual pipeline generation through targeted growth initiatives
• Manage budgets, forecasting, and performance benchmarks to maximize ROI
• Create dashboards and reporting to track funnel performance: leads → SQLs → pipeline
• Champion experimentation and continuous optimization across channels and campaigns
• Present results, insights, and recommendations to senior leadership

Senior Data Engineer

Director, Customer Success

Digital Media Manager, Paid Social & Search

Manager, Growth & Demand Generation