IT Support Specialist

Bridge

IT Support Specialist ensuring productivity for a high-performing, remote-first FinTech team. Managing user support and maintaining office tech for an innovative payment platform.

Posted 7/16/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Operations and Systems Administration, with a strong focus on user support, multi-OS management, and network infrastructure maintenance. Proficient in managing IT compliance and security frameworks while fostering collaboration and process-driven improvements.

Highest-signal resume keywords

IT Operations ManagementMulti-OS Support (macOS and Windows)Network Infrastructure ManagementIdentity Provider Management (SSO, MFA, RBAC)IT Compliance (PCI-DSS, SOC2)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsSystems AdministrationUser SupportNetwork InfrastructureEndpoint DeploymentIdentity ManagementIT AutomationScriptingSecurity ComplianceBusiness Continuity Management

Soft Skills

Problem-SolvingCollaborationCommunicationProcess-Driven Mindset

Tools & Technologies

MDM PlatformsJira Service ManagerGoogle WorkspaceAV SetupISP Coordination

Industry Keywords

ITSM FrameworksChange ManagementSecurity PostureSoftware License ManagementDisaster Recovery

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion.
Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination.
Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.
Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.

Requirements

What you’ll need

Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment.
Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside.
Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment.
Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance.
Process-driven mindset with an appreciation of structured service requests and change management processes.
A proactive problem-solver and collaborative communicator who is eager to automate and scale operations.
Nice to Have: Experience working within structured ITSM frameworks (Jira Service Manager or similar).
Exposure to IT automation, scripting, or automated software delivery tools.
Experience maintaining IT systems compliance in alignment with security frameworks such as PCI-DSS or SOC2.
Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes.
Working knowledge of Google workspace / applications.

Benefits

Comp & perks

33 (25+8) days holiday (including floating public holidays) plus an extra day off for your birthday.
Competitive salary, pension scheme and life insurance.
Family private healthcare and Employee Assistance Programme.
Quarterly in-person team events and monthly socials to keep our remote team connected.
Flexible working culture with a 3pm finish on a Friday; a role that respects your other priorities.
A culture that champions career progression.