Bracco

Field Engineer

• Develop and maintain strong relationships with ACIST Medical Systems customers by providing quality technical support of the company’s electro-mechanical devices
• Provide preventive maintenance, emergency field service and installation of ACIST products within a specified geographical area
• Respond to all customer requests for service by establishing cause of equipment failure and performing repairs
• Replace parts needed to correct malfunction and perform proper tests to ensure operation of the equipment after repair
• Assist with or perform the installation of proprietary injector systems at customer locations as requested
• Prepare detailed service and failure records for work performed and enter all information into the ACIST service tracking database
• Ensure a high level of customer satisfaction through knowledge of injector systems and the use of verbal and listening communication skills
• Effectively plan, organize and prioritize workload and schedule travel to respond to all service calls within budget
• Maintain tools and test equipment in accordance with Company policy

Field Service Technician