Bon Secours Mercy Health

Support Engineer

• Responsible for data collection, analysis, interpretation and presentation to support decision-making at all levels of the organization.
• Works with hospital clients to develop analysis pertaining to utilization, cost, profitability, trend and variance reports as well as ad hoc requests as necessary.
• Supports decision makers in using appropriate analytics tools and processes in order to perform data analysis.
• Facilitates strategic decisions through optimized reporting and analysis.
• Develops and prepares dashboards and routine reports for management distribution.
• Provides basic training and support to external departments.
• Provides data for external reporting as requested.
• Maintains a clear line of communication with assigned client hospitals and provides excellent customer service.
• Effectively manages time and resources to ensure work is completed efficiently and on time.
• Report any anomalies with the DS system to the DS and Cost teams.

Decision Support Analyst

Analyst

• Provides 340B TPA implementation support ensuring software configurations align with covered entity program compliance expectations.
• Analyzes and compiles claims data extracts as required by manufacturers or other third parties to access 340B pricing through contract pharmacies.
• Provides price contract analytics to confirm appropriate application across covered entity 340B accounts.
• Supports covered entities by ensuring prompt replenishment of 340B drugs to contract pharmacies through applicable delivery models.
• Supports the Manager through 340B consulting and program management service deliverables to external clients.
• Provides compliance and financial performance reports for BSMH and external client Covered Entity programs through benchmarking dashboards and data analytic modeling.
• Serves as the split billing software expert in order to troubleshoot software/data issues and continually improve software functionality.
• Works with appropriate teams to ensure that the 340B software is coordinated and integrated with the clinical information system software.
• Ensures integrity of split billing software and reviews applicable software reports to identify areas of improvement.
• Triage live-site issues within the split billing software, electronic medical record, or charge master as it relates to 340B.
• Collaborates with Epic charge team and charge master managers on a corrective action plan and participate in the implementation of any necessary changes.
• Coordinates covered entity issue resolution process with split billing software vendor.
• Ensures appropriate split billing software configurations are in place and continually update software to ensure alignment with revenue cycle/charging practices, Epic build, and Bon Secours Mercy Health Policies.

Analyst – 340B Programs

Risk

• Responsible for the development and maintenance of a system approach to Emergency Management (EM), Continuity of Operations, (COOP), Business Continuity (BC) and Disaster Recovery (DR) programs.
• Focus on business impact analysis data, business unit and information technology recovery strategies, crisis management plans, business continuity and disaster recovery plans, emergency preparedness response plans, and testing program strategies and metrics.
• Ensure that EM and BC program policies and standards are monitored for compliance and that controls are defined and implemented to ensure plans are maintained and exercised.
• Manage the development and implementation of local system specific EM/BC planning to coordinate with existing industry methodologies and BSMH infrastructure standards, cybersecurity standards and policy.
• Address the recovery process including emergency response organization and procedures, recovery support procedures for restoring key information systems, and operational procedures for the continuation of critical business processes.
• Educate and raise awareness among BSMH leadership and workforce on EM/BC planning and response.
• Assure records required for recovery are properly maintained in a Vital Records Program.
• Build knowledge and proficiency in Emergency Management & Business Continuity concepts and lifecycle & manage relationships with EM/BC/DR vendors.
• Organize needed functions and systems to provide business recovery planning methodologies to all levels of the company.
• Coordinate reviews, analyze data, write new plans, and update existing business continuity, emergency management and disaster recovery plans.
• Act as the liaison between the Business and Information Technology teams, Protective Service teams and Emergency Management teams.

Manager – Emergency Management and Business Continuity

Therapist

• Completes initial assessments, ongoing assessments and provides skilled therapeutic interventions to patients.
• Evaluates patients, gathering pertinent information from various sources, and develops an appropriate treatment plan with specific goals.
• Responsible for ongoing assessment, efficiency of treatment plan and revisions of plan as needed.
• Provides direct therapy to patients daily following patient’s plan of care and current standards of practice for Physical Therapy.
• Maintains accurate and concise records on treatment provided and patient's progress.
• Documents all care provided, coordination of services, orders, goals, etc. in the patient’s electronic medical record in an accurate and timely manner.
• Maintains set level of productivity without jeopardizing quality.
• Supervises the physical therapist assistant’s treatment interventions and professional growth.

Physical Therapist, PRN

Human Resources

• Engage with multidisciplinary teams including physicians and support staff
• Create, support and configure workflows and software
• Lead and manage change to improve patient access and efficiency
• Analyze workflow and suggest solutions
• Facilitate discussions to prioritize enhancements
• Create and maintain documentation on best practices
• Deliver training and education to various audiences
• Identify and implement continuous process improvements

Electronic Health Record (EHR) – Epic Template Specialist

Procurement

• Develop and execute sourcing strategies for purchased services and non-medical supplies
• Assist in the development of contracts to support over $1B in aggregate spend
• Facilitate member-participation sourcing teams, assessing opportunities, and formulating sourcing strategies
• Interact with business partners and key stakeholders to build strategic alliances
• Monitor, communicate, and improve utilization profiling within assigned categories
• Collaborate with members in identifying and implementing improvements and standardization in support of initiatives
• Monitor and report contract compliance to identify recurring trends and key opportunities for vendor or internal improvements
• Actively manage contract portfolio in assigned categories to ensure continuity of service and alignment with evolving operational strategies
• Lead member improvement initiatives including discovering cost savings opportunities, developing strategy, standardizing services, and devising implementation plans

Program Manager, Sourcing

• Provides internal and external safety/police functions to support the general safety of BSMH facilities.
• Participates in investigations and arrests when warranted.
• Protects patients, visitors and employees by providing escorts, patrolling grounds, and mitigating environment of care safety hazards.
• Deters criminal activity through routine patrols of all hospital property to include all parking lots and decks.
• Enforces policies e.g. parking regulations, visitation policies, drug enforcement, and tobacco free/smoking policy.
• Monitors hospital activity on closed circuit television to be alerted to any escalating situations that may require protective services involvement.
• Intervenes in patient, visitor and/or staff confrontations as appropriate.
• Documents all duties performed to include completion of daily activity logs and incident reports.
• Demonstrates understanding of emergency procedures, alarm response, evacuation and internal and external disaster plans.

Police Officer

Learning and Development

• This role is responsible for implementation and evaluation of the education plans and programs developed from the annual educational needs assessment and guidance from the market/group and system nurse executive teams.
• Focuses on establishing collaborative relationships with operational leaders and staff on educational and professional nursing practice initiatives to meet educational needs and achieve expected outcomes related to key performance indicators, and system/nursing strategic plans.
• Supports the Nursing Excellence journey to achieve and maintain ANCC Magnet and Pathways to Excellence designation within assigned entities.
• This role will serve under the direction of the market practice and education leader to implement system nursing education and professional development programs, as well as support evidence based practice and nursing research efforts to ensure consistent and effective execution across assigned departments and facilities.
• Uses critical thinking, and applies the nursing process, principles of adult learning, teaching/learning theories and age appropriate teaching strategies to the implementation of educational programs.
• Responsible for staff education and preceptor support and development including coaching/mentoring for assigned departments.
• Understands principles for learning design and integrates learning technology to ensure effective learning experiences, competency assessment and validation and reflect practice changes, regulatory agency or hospital competency validation requirements.
• Role models behaviors that embody the mission/vision/values of the organization.
• Instructs others to perform duties within the framework of the nursing professional and specialty standards, policies and procedures set forth by the organization, state Boards of Nursing, regulatory and accreditation agencies
• Effectively utilizes available data to monitor and report performance on programs, initiatives, and targeted improvement efforts to ensure educational programs meet organizational needs such as improvements in nurse sensitive clinical outcomes, HCAHPS, financial, nurse turnover, etc.
• This role requires competency in clinical care delivery, clinical processes, evidence based practice, research and evaluation, business operations, current and emerging regulatory requirements, federal mandates, and national standards related to nursing practice across care delivery settings
• Partners with leadership and clinical stakeholders in assigned departments to implement clinical education and professional development programs, advocate for clinical learning content and resources necessary for clinicians to maintain evidence based contemporary practice competencies.

Registered Nurse – Nurse Professional Development Coordinator – Peri-Op

Manager

• Leads the design and execution of leader performance practices ensuring clear expectations, consistent standards, and practical application across the organization.
• Oversees leader competency frameworks and defines expectations for effective leadership behaviors and practices.
• Establishes and reinforces core leadership fundamentals, including goal clarity, accountability practices, feedback expectations, and performance conversations.
• Partners with external vendor partnerships to deliver coaching experiences aligned to leadership growth priorities and organizational needs at scale.
• Leads the integration of leadership development and coaching within performance management practices, ensuring actions are informed by feedback and performance insights.
• Designs strategy and oversees specialty leadership programming for specific leader populations.
• Uses leader data and insights (e.g., engagement, feedback, assessment trends) to identify development needs and improve leadership development approaches.
• Serves as a consultative partner to HR and organization leaders on development priorities and appropriate use of coaching and development supports.
• Identifies leadership capability gaps and recommends practical solutions to improve leader effectiveness and consistency.

Performance and Development Manager

Accounting Manager

• Serves as second-in-command, support the Cost Manager and functioning as an assistant manager.
• Responsible for the development and maintenance of the costing process.
• Builds skill sets for and transfers knowledge to other cost staff members and hospital clients.
• Leads complex projects, assesses staff and client relationships, and provides technical support and guidance.
• Leads, mentors, trains and develops cost staff members in the understanding of the cost model.
• Demonstrates expert understanding and knowledge of the decision support product and cost accounting.
• Performs ongoing maintenance of the decision support tool, applying cost standards, validating RVU’s and setting up indirect costing structure.
• Ensures accuracy of the DS cost data by completing audits and reconciliations of all data elements.
• Shares results of audits and reconciliations with hospital clients, supporting the accuracy of the Decision Support system.
• Trains and mentors hospital personnel in establishing RVU’s to maintain the level of accuracy of the costing process.
• Develops reports to support analysis for hospital operations.
• Maintains a clear line of communication with assigned client hospitals and provides excellent customer service.

Senior Cost Accounting Analyst

Program Manager

• Leads and manages multiple complex projects and teams across the continuum of care in all facets of healthcare operations
• Creates project plans and facilitates project teams to complete process improvement projects
• Utilizes Lean Six Sigma methodology to improve processes throughout the organization
• Gathers data through time/motion studies, check sheets, electronic data pulls, online surveys and/or benchmarking other hospitals and organizations
• Enters and analyzes data in various ways to determine trends and identify root causes
• Converts data into usable format and dashboards for administration and management to make informed decisions and track process changes and performance
• Develops creative solutions to problems associated with processes throughout the hospital; presents these solutions to appropriate staff, management, and administration
• Works with organization leadership, specifically senior leadership and executive administration, to identify opportunities to improve efficiency, reduce costs, and improve job and/or customer satisfaction
• Schedules meetings, compiles meeting minutes, tracks follow up actions, prepares project management documentation, develops reports and dashboards for milestones and report outs to customers
• Develops communication, education, and training plans/materials on projects and process improvement tools/methodologies to be used for training and change management
• Trains all levels of the organization in the effective application of process improvement tools and methodologies; facilitates project communication and change management; trains and mentors internal department employees
• Leads functional areas and departments in review of all current and proposed projects for prioritization discussions with leadership

Program Manager – Lab Applications

Account Manager

• In collaboration with Market President, responsible for incremental improvement of in-network utilization through growth in new patient referrals
• Uses data to make informed decisions that guide a strategic call plan
• Conducts face to face visits with physicians, providers, and influencers to inform them of new services
• Identifies barriers and facilitates resolution improving care delivery
• Creates and operationalizes a retention plan for at-risk physicians and providers
• Convenes market stakeholders to discuss and address competitive threats and performance improvement opportunities

Physician and Provider Relationship Manager

• The RN Care Manager is responsible for providing coordination of care for patients to support safe, seamless, timely transitions across the continuum.
• Utilizes a collaborative process, identifies, assesses, plans, implements and evaluates options and services required to meet individual health and health related needs.
• Responsible for screening, identification, and assessment of individuals in need of active Case Management services and promotes the right resources, at the right time and at the right place.
• Identifies and prioritizes patients in need of care management services, using a holistic approach inclusive of biopsychosocial, functional, cultural, spiritual, and financial factors.
• Plans with the patient, caregivers and members of the healthcare team to maximize health care responses, quality and cost-effective outcomes.
• Monitors and revises the plan as indicated when patient condition changes.
• Completes all necessary documentation and maintains clear, concise, and timely documentation in the patient record.

Registered Nurse, Care Manager

• Works collaboratively with the Compliance team members and key stakeholders across the system to implement the compliance program elements for the functional area(s).
• Assists in the development of the annual compliance workplan within assigned functional areas by performing risk assessments including interviewing operational staff, reviewing high risk areas highlighted by government agencies, identifying risk areas through data analytics and reviewing industry experts' trends.
• Investigates potential compliance incidents and ensure appropriate corrective action in accordance with applicable legal requirements and organizational policies and procedures.
• Serves as a subject matter expert in assigned functional areas by researching compliance issues and providing compliance guidance regarding application and implementation of legal requirements and organizational policies and procedures.
• Provides educational updates regarding changes in legislation, regulations and other requirements impacting assigned functional areas.
• Utilizes data analytics techniques, statistical analysis and modeling, and databases developed internally, or in conjunction with other third-party vendors to detect and trend potential compliance issues.
• Assists in the development of corrective action plans (CAP), oversight tools to support operational efforts.
• Assists in tracking all activities related to the CAP.
• Performs audits and monitoring within assigned functional areas; recommend, capture and monitor corrective action plans through implementation.
• Assists with periodic reviews and revisions of the Compliance policies, protocols and procedures.
• Develops educational content and trending of non-compliant activities to enhance proficiency and competency, understanding of standards and the consequences of non-compliance.
• Prepares multi-faceted oral, written and electronic communications and presentations to facilitate discussion, networking, decision-making and proactive responses to meet current and emerging challenges among affected parties and entities.

Compliance Program Manager – Enterprise Risk

Director

• Oversees all ongoing activities across defined service areas related to the development, implementation, maintenance of, and adherence to the organization's policies... covering the privacy of, disclosure of and access to, patient Protected Health Information (PHI)
• Assists in building a strategic and comprehensive privacy program...
• Collaborates with IT Security and Information Services Directors for alignment between security and privacy programs
• Guide business in assessing and mitigating privacy risks...
• Develop and enhance formal processes for privacy risk assessments with vendors, contractors, and business associates
• Public-facing responsibilities supporting responses to consumer and media inquiries about privacy incidents or policies
• Conduct ongoing compliance monitoring activities and reviews role-based access controls
• Takes a lead role in ensuring appropriate privacy and confidentiality consents are maintained
• Conducts Risk Assessments to identify, evaluate, and mitigate potential threats to PHI
• Oversees, develops and delivers advanced privacy training modules
• Establishes a mechanism to track access to PHI and addresses complaints concerning the organization's privacy policies