Boldr

Customer Advocate

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

Analyst

• Conduct job evaluations by creating and reviewing job descriptions to ensure accurate classification, leveling, and alignment with our internal framework.
• Conduct compensation benchmarking using survey data to ensure market competitiveness and internal equity.
• Partner with internal stakeholders (i.e. managers, People Business Partners, etc.) to review, refine, and standardize job descriptions in preparation for compensation reviews or benchmarking efforts.
• Support the maintenance and application of established global salary structures, job levels, and pay bands across all relevant geographies.
• Collaborate with People Business Partners and Talent Acquisition to provide compensation recommendations for offers, promotions, and internal moves, ensuring consistency with our frameworks.
• Ensure that compensation practices are in compliance with local country legislation (pay equity, human rights, living wage etc)
• Assist with coordination and participation in annual and ad hoc compensation surveys, ensuring accurate and timely submission of data.
• Assist in the preparation and execution of the annual compensation planning cycle (increases, promotions. etc.), including data consolidation, validation, and reporting.
• Maintain and update compensation documentation and data in internal systems, ensuring accuracy and confidentiality, and audit-ready records to ensure compliance and consistency.
• Perform compensation data analysis to support internal equity reviews and business reporting needs.
• Support in preparing compensation-related communications, reports, and dashboards for business stakeholders.
• Support and leading certain compensation-related projects and reporting initiatives as assigned by the Total Rewards Manager.

Compensation Analyst

Manager

• A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for bolder impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC WHAT IS YOUR ROLE We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for day-to-day Client communication, performance reporting, training, and escalation management. Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. WHAT WILL YOU DO Processes Develop and maintain an authentic relationship with all the Client and internal stakeholders. Act as a strategic advisor to our Clients and internal stakeholders by managing key points of contact and updating key challenges and opportunities. Execute daily and weekly reviews of our operational performance with Client stakeholders and Boldr leadership. Ability to work seamlessly with different departments namely: Implementation, Client Solutions, Finance, IT, People Experience and Office Operations. Communicating and resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. Create and manage Client contracts such as MSAs and SLAs. Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs. Partner with Team Captains to ensure documentation is constantly updated and identification of process improvements are sourced with the TC and their team. Facilitate Client Business Reviews in partnership with your SBU Head and organize the Boldr team to create these reviews. Develop, maintain, and leverage relationships and networks within the Client organization to identify and develop business opportunities. Update Hubspot deal cards and ensure all necessary items are appropriately invoiced. Follow up with clients on invoicing, pricing discrepancies, and other billing-related issues. People Management Plan and oversee hiring, onboarding, training, quality assurance, tool optimization, and team building. Supervise and develop Team Captains through guidance, observation, and performance management activities. As needed, joins the Team Captain on calls with the Client, team huddles or coaching sessions to stay up to date with all Client and team developments. This also provides an opportunity to observe the Team Captain’s presentation, Client communication and coaching skills. Taking steps to ensure learning and growth through development plans and, when necessary, progressive counseling. Promote and foster a culture of continuous improvement by providing positive and constructive feedback to team members. Establish, promote, and maintain the Boldr culture within the organization. Understand employee career growth aspirations to enable matching Boldr’s needs with employee abilities. Act as the escalation point for the Team Captains. Responsible for upholding our organization’s values throughout the workplace. Monitor achievement of internal and external KPI’s and ensure Operational Excellence. Identify performance issues, conduct root cause analysis, and work with operations to improve performance on KPIs through motivating, guiding, and holding local operations managers accountable for following SLA. Tools, Administration, and Reporting Familiarity with Google Suite of Services is a must for this role. Gmail, GDrive, Sheets, Slides, and Docs are used heavily in Boldr Experience with Hubspot is a plus. Experience optimizing platforms such as ZenDesk, TalkDesk, Shopify applications is also a plus. Know how to use data to generate reports and assess the health and efficacy of a program, and how to take action to mitigate or improve. Maintain Client schedule (Weekly Updates, Monthly Business Reviews &, Quarterly Business. Reviews, Implementations) and collect feedback and drive necessary actions to completion. Training Coordinate necessary training and best practices related to Tools and Processes. Onboard new hires to ensure they are fully ready to succeed in their role. Ongoing support and knowledge sharing Obtain feedback from Clients and team members on processes and tools to ensure continuous improvement. Provides input and communication to drive Client Success improvement, for all Clients, enterprise-wide.

Manager, Client Experience – Technical

Recruitment

• Engage with potential candidates, understanding their skills, aspirations, and fit within Boldr's culture.
• Conduct initial screening processes, including reviewing resumes, performing phone screenings, and assessing candidates' qualifications, cultural fit, and potential for growth.
• Partner closely with client partners to comprehend talent requirements and deliver to their specifications.
• Coordinate and streamline the interview and onboarding processes efficiently across different time zones and regions.
• Lead talent branding initiatives, showcasing Boldr’s mission and vision to candidates.
• Develop and implement new recruitment channels and methodologies to access talent pools.
• Monitor, analyze, and report on recruitment metrics to continuously enhance recruitment strategies.
• Work collaboratively with internal teams to ensure clear communication and a seamless talent experience.
• Manage relationships with candidates and clients and continuously improve recruitment strategies.

Non-Tech Recruiter

3D Artist

• Deliver clean Revit and/or Sketchup models for our 3D Artists
• Model architectural massing in Sketchup based off client provided CAD/Drawings
• Model site hardscape and topography in Sketchup based on client provided CAD/drawings
• Optimize client supplied Models
• Conform to our Modeling Standards
• Provide the team with clean import files
• Refine client provided Sketchup models based off inspiration images or sketches
• Organize and understand client supplied drawings

3D Artist, SketchUp, 3ds Max, Corona

Customer Success Manager

• Coordinate account management and product development by developing and owning necessary tools and processes
• Represent Boldr to strategic Clients and advocate for Clients within operations
• Act as a trusted advisor recommending tailored solutions for complex client needs
• Streamline communications, document and follow up on key action items; ensure commitments are delivered
• Provide an excellent client experience with a positive attitude
• Monitor industry developments and apply best practices for improvement
• Learn and share new ideas, processes, and unique requirements internally
• Be highly responsive to client requests and prioritize competing priorities with limited supervision
• Execute account management functions for assigned Clients (covering ~1 to 5 team members)
• Serve as point of contact for client concerns and escalations; lead resolution by diagnosing root causes and coordinating cross-functional teams
• Support clients and team members from onboarding to steady state
• Conduct Business Reviews and ensure alignment on priorities; identify upsell and cross-sell opportunities
• Develop and maintain account plans to identify risks, opportunities, and expansion strategies
• Maintain client schedules, collect feedback, and drive actions to completion
• Manage CRM/HubSpot boards and pipelines for tracking, invoicing, and forecasting
• Support documentation of client expenses and related costs for proper billing
• Support broader GE Team in service of Tier 1 and 2 clients
• Manage client contracts (MSAs, SLAs) and monitor Boldr’s compliance with agreements
• Create and update process documentation for internal workflows; identify and implement process improvements
• Coordinate meetings with internal and external stakeholders and document meetings and agreements
• Contribute to frameworks and best practices adopted across the team; follow up on action items for assigned projects

Senior Client Success Specialist

Support Engineer

• Provide technical support to customers via phone, email and chat
• Respond to customer inquiries and alerts in a timely and professional manner according to SLAs
• Diagnose, address and resolve technical issues efficiently and accurately
• Escalate complex issues to higher-level support
• Keep up to date with changing technologies and adapt quickly to process changes
• Participate in training sessions to enhance technical skills and knowledge
• Conduct knowledge-sharing sessions and assist in training new team members
• Gain a deep understanding of the client’s products and services
• Respond promptly to customer service inquiries to ensure satisfaction
• Collaborate with and support team members when assistance is needed
• Take on additional tasks or responsibilities to meet team objectives

Senior Technical Support Advocate

• Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge
• Collaborate with internal and external teams in handling customer needs to provide excellent customer service in a timely and professional manner

Customer Advocate, Seasonal

• You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
• Efficiently handle incoming calls, emails, and other communication channels (including Slack).
• Record and maintain detailed client information; ensure excellent client relations and problem resolution.
• Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
• Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
• Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.
• Assist with coordinating events and special initiatives as needed.
• Monitor and maintain supply inventory.
• Utilize multiple screens and perform tasks with high accuracy and efficiency.
• Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• You are expected to deliver service excellence and maximize customer satisfaction.
• Work with the external team to stay updated on product and service knowledge.

Senior Customer Advocate, Dispatcher

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• Global team of just over a thousand across five countries aiming to grow to over 5,000 employees by 2027.
• Values: Authenticity; Curiosity; Dynamic growth; Ambitious vision with operational excellence; Empathy.
• As a Senior Customer Advocate, responsible for interacting with customers to address inquiries and resolve complaints regarding clients’ products and services.
• Collaborate with internal and external teams to handle customer needs and provide timely, professional customer service.
• Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism.
• Conduct customer consultation calls, technical troubleshooting, escalations, and investigations.
• Perform problem tracking and ensure issues are properly prioritized, documented, tracked, and resolved.
• Ensure proper and timely escalation of issues to meet internal and external expectations.
• Identify opportunities and recommendations for continuous process improvement.
• Deliver service excellence and maximize customer satisfaction.
• Work with external teams to stay updated on product and service knowledge.

Senior Customer Advocate

• Boldr is the first global B-Corp dedicated to delivering world-class client experiences and creating dignified, meaningful work.
• Coordinate account management and product development for Employer of Record (EOR) clients; own tools and processes.
• Represent Boldr to strategic clients and advocate for client needs within operations.
• Set high standards for client support and drive continuous improvement in communications and delivery.
• Client Management: execute account management for assigned clients (1–5 team members), act as point of contact, lead escalations, conduct business reviews, develop account plans, collect feedback, and identify upsell/cross-sell opportunities.
• Administrative Support: manage CRM/HubSpot pipelines, support documentation of client expenses for billing, manage contracts (MSAs/SLAs), and support the GE team.
• Internal Project Management: drive cross-functional initiatives, create and update process documentation, identify and implement process improvements, coordinate meetings, and follow up on action items.
• Expected to mentor and support team members and evolve the role as the company grows.

Accounting Manager

• Oversee bookkeeping and accounting work associated with company books
• Perform general bookkeeping duties: update posts in accounting software, record cash receipts, distribute customer invoices
• Reconcile accounts regularly and perform bank reconciliations
• Ensure receivables are collected and payables are paid promptly
• Function as part of the company’s finance team and maintain an organized accounting system
• Provide support to management during audits or other busy times
• Facilitate help desk queries to support operations
• Arrange payments to vendors and employees and send proof of payment to vendors
• Prepare, maintain, and organize check and petty cash vouchers
• Interact with vendors to resolve outstanding issues
• Record and track payments in databases and accounting software
• Reconcile A/P to the G/L and perform weekly and monthly accounts payable reports
• Maintain bookkeeping databases and spreadsheets, updating information as needed
• Analyze financial data and ensure compliance
• Continuously evaluate policies and recommend process improvements
• Provide support for internal and external audits and investigate irregularities
• Assist in general financial management and analysis
• File and pay monthly tax returns and audit liquidation reports
• Organize and safekeep all financial documents
• Execute month-end and year-end closings, prepare cash flow reports and monthly financial and management reports
• Prepare general ledger entries and handle petty cash

Accounting Associate

People Operations

A LITTLE BIT ABOUT Boldr
Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
In our Global Employment model, Boldr manages the employee lifecycle from recruitment to onboarding to coordinating appraisals, while Clients act as the operating managers of Team Members.
Support the Senior Manager, GE Operations to ensure Team Members receive HR and payroll-related support and manage client-related communications.
Assist in monthly probation performance reviews and uploading documentation to BambooHR.
Provide administrative support for timekeeping, leaves, procurement, and internal approvals.
Coordinate with PX, IT, and Office Ops for onboarding logistics, access provisioning, and equipment allocation.
Act as initial point of contact for Team Members; handle questions, concerns, and escalations and direct to appropriate departments.
Support planning and execution of meetings, engagement activities, training, and recognition programs; track tenure milestones.
Collaborate to refine performance evaluation frameworks, identify process improvements, and automate HR-related processes.
Maintain PX documentation libraries and trackers and prepare core PX reports and updates.
Assist Clients with onboarding, liaise to understand HR needs, and support country-specific requirements (probation extensions, offboarding, holiday calendars, benefits updates).
Collaborate on salary appraisals, promotions, and disciplinary actions ensuring alignment with Boldr processes and local labor laws.

Senior People Operations Specialist

• Boldr is a global B-Corp delivering world-class client experiences while creating access to dignified, meaningful work
• Support the Senior Manager, GE Operations to ensure Team Members receive necessary HR and payroll-related support
• Assist in managing Client-related communications and collaborate with departments on HR matters
• Address Team Member concerns, escalations, and engagement
• Ensure monthly Probation Performance Reviews are conducted and documented and uploaded to BambooHR
• Provide administrative support for timekeeping requests, leaves, procurement, and manager approvals
• Coordinate with PX, IT, and Office Ops for onboarding logistics, access provisioning, and equipment allocation
• Maintain relationships with Team Members as initial point of contact and direct them to appropriate departments
• Support meetings with Team Members to gather feedback and assess satisfaction
• Assist in organizing engagement activities, training, and recognition programs
• Identify opportunities to streamline and automate HR processes and maintain central PX documentation libraries and trackers
• Liaise with Clients on onboarding, probation extensions, offboarding, holiday calendars, benefits, salary appraisals, promotions, and disciplinary actions