Business Development Representative
Netfor, Inc.
Cloud
Job Level
Senior
Tech Stack
Cloud
About the role
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- Global team of just over a thousand across five countries aiming to grow to over 5,000 employees by 2027.
- Values: Authenticity; Curiosity; Dynamic growth; Ambitious vision with operational excellence; Empathy.
- As a Senior Customer Advocate, responsible for interacting with customers to address inquiries and resolve complaints regarding clients’ products and services.
- Collaborate with internal and external teams to handle customer needs and provide timely, professional customer service.
- Interact with customers to provide and process accurate, valid, and complete information with empathy, courtesy, and professionalism.
- Conduct customer consultation calls, technical troubleshooting, escalations, and investigations.
- Perform problem tracking and ensure issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- Deliver service excellence and maximize customer satisfaction.
- Work with external teams to stay updated on product and service knowledge.
Requirements
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- At least a bachelor’s degree in any field you’re passionate about!
- 3 years of customer service experience (may it be email, phone, or chat support).
- Previous experience supporting SaaS products.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, and verbal, and written communication skills.
- Strong and effective phone contact handling skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Knowledge and experience with Intercom CRM is a plus.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
