Boldr

Customer Advocate

Boldr

full-time

Posted on:

Location Type: Hybrid

Location: Pasig • 🇵🇭 Philippines

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Job Level

Junior

Tech Stack

Cloud

About the role

  • - Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
  • - Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • - Ensure proper and timely escalation of issues to meet internal and external expectations
  • - Identify opportunities and recommendations for continuous process improvement
  • - Deliver service excellence and maximize customer service and satisfaction
  • - Work with the external team to stay updated on product and service knowledge

Requirements

  • - Fluent in the English language, both written and spoken
  • - Curious and authentic, just like us! #beboldr
  • - An analytical and critical thinker, with an eye for even the most minute of details
  • - Passionate about client satisfaction
  • - Proactive and self-motivated
  • - Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
  • - Amenable to work on rotating shifts
  • YOU HAVE…
  • - 6 months to 1 year of customer service experience (email and chat support; experience in other channels is a plus!)
  • - Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
  • - Excellent reading comprehension, verbal, and written communication skills
  • - An ability to understand and communicate complex ideas to customers, both verbally and in written form
  • - Aptitude to quickly learn and navigate new technology, systems, and applications
  • - Ability to accept feedback gracefully and with an open mind
  • - Customer orientation and ability to adapt/respond to different types of characters
Benefits
  • - Private Health Insurance
  • - Paid Time Off
  • - Training & Development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service experienceemail supportchat supportcloud-based applicationsGoogle DriveGoogle SheetsGoogle DocsMS Office applicationsproblem trackingprocess improvement
Soft skills
empathycourtesyprofessionalismanalytical thinkingcritical thinkingclient satisfactionproactiveself-motivatedcommunication skillsadaptability