Customer Advocate
Boldr
Cloud
Senior Customer Advocate
Boldr
full-time
Posted on:
Location Type: Hybrid
Location: Tacloban City • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Customer consultation calls, tech troubleshooting, escalations and investigation
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- You are expected to deliver service excellence and maximize customer satisfaction.
- Work with the external team to stay updated on product and service knowledge.
Requirements
- At least a bachelor’s degree in any field you’re passionate about!
- 3 years of customer service experience (may it be email, phone, or chat support).
- Previous experience supporting SaaS products.
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
- Excellent reading comprehension, and verbal, and written communication skills.
- Strong and effective phone contact handling skills.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Knowledge and experience with Intercom CRM is a plus.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- The ability to accept feedback gracefully and with an open mind.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceSaaS supportcloud-based applicationsMS Officeproblem trackingprocess improvementcustomer experience best practicescommunication skillsphone contact handlingtechnical troubleshooting
Soft skills
empathycourtesyprofessionalismadaptabilityfeedback acceptanceverbal communicationwritten communicationcustomer orientationinvestigation skillsservice excellence
Certifications
bachelor's degree