Director, Quality Assurance and Accountability
CHA Consulting, Inc.
Senior Customer Advocate, Dispatcher
Boldr
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
About the role
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Efficiently handle incoming calls, emails, and other communication channels (including Slack).
- Record and maintain detailed client information; ensure excellent client relations and problem resolution.
- Schedule and coordinate visits with nurses, ensuring accurate and timely appointments.
- Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
- Payment processing by collecting payments via platforms such as Stripe and ensuring accurate record-keeping.
- Assist with coordinating events and special initiatives as needed.
- Monitor and maintain supply inventory.
- Utilize multiple screens and perform tasks with high accuracy and efficiency.
- Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
- Ensure proper and timely escalation of issues to meet internal and external expectations.
- Identify opportunities and recommendations for continuous process improvement.
- You are expected to deliver service excellence and maximize customer satisfaction.
- Work with the external team to stay updated on product and service knowledge.
Requirements
- At least a bachelor’s degree in any field you’re passionate about!
- Proven experience in office administration, customer service, or related fields (may it be email, phone, or chat support).
- Proficient in using Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
- Fluent in English with excellent reading comprehension, verbal, and written communication skills.
- Experience in call center environments and sales is highly valued.
- An ability to understand and communicate complex ideas to customers, both verbally and in written form.
- Familiarity with payment processing platforms (e.g., Stripe) and tech tools.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Intermediate understanding of common Customer Experience best practices.
