BetterUp

Client Partner

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
• Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
• Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
• Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
• Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

Principal Client Partner

Product Marketing

• Deep Discovery: Apply your business acumen to account planning and discovery to support the sales process. Ultimately utilizing your expertise to help identify and clearly define with prospects and partners the most urgent problem in their organization that BetterUp can help solve.
• Solution Design: On the foundation of your deep business and human capital knowledge and expertise, you will develop a deep knowledge of our solution to present to prospective customers how BetterUp can help organizations achieve their business objectives, reach breakthrough performance, and create an environment where all employees can thrive.
• Presentation & Thought Leadership: Leverage your deep behavioral science knowledge to connect and share the science of BetterUp to the desired outcomes of the organization to drive efficacy and alignment. This could take the form of presentations, conversation and Q&A, workshops, webinars, and speaking engagements at industry events.
• Insights & Value: Partner with the customer success team to bring to life the impact that BetterUp is having on organizations. By analyzing and connecting qualitative and quantitative data for powerful stories of insight and impact, you will lead insight-driven conversations and inform overall strategy to continually add value to our partners. Your contributions will support retention and growth of key BetterUp partners.
• Cross-Functional Collaboration: Shape the product and direction of BetterUp as well as deliver for customers by effectively collaborating with key partners including R&D, Product, Labs, Sales Leadership, Customer Success & Implementation, and Coach Operations.
• C-Level Consulting: Perform unrivaled professional discovery, presentation, communication, and influencing skills to C-Level Executives, interfacing with and selling to the office of the CHRO and CFO specifically.
• Prioritization & Project Management: Manage multiple customer deliverables and stakeholders concurrently, prioritizing the most important and impactful work, delivering with top quality.
• Apply AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction)
• Use AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations

Senior People Insights Consultant

Human Resources

• Lead large-scale R&D transformations including platform engineering reorganizations, product-led growth initiatives, and technical architecture realignments that require deep understanding of modern software development methodologies
• Architect organizational structures that optimize for speed, innovation, and cross-functional collaboration in complex technical environments—from designing dual-track career ladders to creating new specialized roles for emerging technologies
• Serve as internal management consultant to VP+ and C-level R&D leaders on the most complex people challenges
• Design and execute end-to-end change strategies for major transitions including global expansion, hybrid/distributed engineering model optimization, and cultural transformation initiatives
• Guide R&D organizations through platform transformation journeys, understanding the talent implications of establishing platform teams
• Translate complex technical initiatives (API strategies, infrastructure modernization, DevOps transformation) into organizational design, capability building, and talent acquisition roadmaps
• Assess organizational readiness for platform shifts and proactively design workforce planning, skills development, and team restructuring to accelerate technical transformation outcomes
• Pioneer the adoption of AI and intelligent tooling in all aspects of R&D talent management—from AI-assisted recruiting and skills mapping to predictive attrition modeling and workforce scenario planning
• Leverage real-time data and advanced analytics to diagnose systemic organizational health issues, identify leading indicators of performance or engagement concerns, and drive preemptive interventions
• Champion responsible AI adoption in talent processes while ensuring ethical use, transparency, and continuous validation of AI-enabled tools and insights
• Serve as a critical contributor to functional and enterprise strategic planning, bringing deep R&D domain expertise and forward-looking workforce insights to executive-level conversations
• Influence ELT discussions on R&D effectiveness, technical talent strategy, innovation velocity, and competitive positioning in the talent market
• Shape company-wide people practices by piloting innovative approaches in R&D that can be scaled enterprise-wide—from continuous performance management to radical transparency to skills-based talent models
• Develop multi-year talent strategies aligned with R&D product roadmaps, including workforce planning for emerging skill needs (AI/ML, platform engineering, data engineering, etc.)
• Design capability frameworks and competency models for technical roles that enable clear career progression, accurate leveling, and strategic hiring decisions
• Partner with Talent Acquisition to reimagine sourcing strategies, candidate experience, and hiring processes that attract top technical talent in competitive markets
• Guide leadership on complex talent decisions including organizational restructuring, reduction-in-force planning, span-of-control optimization, and succession planning for critical technical roles
• Provide high-touch coaching and development to VP and Director-level R&D leaders on people leadership, organizational effectiveness, and executive presence
• Design and facilitate leadership development programs tailored to the unique challenges of technical leaders (e.g., transitioning from IC to manager, leading through technical uncertainty, building inclusive engineering cultures)
• Mentor and develop other HRBPs and People team members, elevating decision-making quality and strategic thinking across the function
• Cultivate change resilience in leadership teams during periods of uncertainty, helping technical leaders navigate ambiguity while maintaining team stability and productivity

Principal HR Business Partner, R&D

Affiliate Manager

• Lead change communications strategy for major enterprise deployments
• Translate complex business and talent challenges into clear, compelling change narratives
• Build trust and influence across senior stakeholders
• Map stakeholders and cascade paths, identifying champions and skeptics
• Develop and deliver campaigns across multiple channels with quality and consistency
• Equip managers and frontline leaders with toolkits, talking points, and coaching
• Sense and adapt in real time, establishing listening loops

Strategic Transformation – Change Management Partner

Security Engineer

• Partner with Product and Engineering teams to design, build, and ship AI features across BetterUp's customer-facing platform, with a focus on Ruby on Rails and modern web technologies and ensure security is embedded early in the product lifecycle.
• Drive engineering excellence through code reviews, technical documentation, and establishing best practices for AI feature development and AI security.
• Contribute to and help evolve GitHub workflows, including code releases, release notes automation, feature flag management, and deployment pipelines.
• Lead application-level security architecture roadmap reviews and define secure patterns for authentication, authorization, data protection, and API security.
• Evaluate new technologies and services for security risks and support secure vendor selection and integration.
• Contribute to and help evolve BetterUp’s secure development lifecycle and product security engineering standards.
• Partner with AI/ML teams to assess, mitigate, and monitor risks unique to GenAI and AI/ML model integration, including prompt injection, data leakage, and model manipulation.
• Provide deep expertise in secure coding practices, threat modeling, design reviews, and static/dynamic analysis to Engineering teams delivering core user-facing functionality.
• Serve as a security SME for AI-centric features, helping teams align with AI governance, security, and ethical use frameworks (e.g. ISO 42001).
• Serve as a technical advisor and thought partner to Product Managers and Engineering Leads on product security strategy and implementation approaches.
• Mentor engineers on AI/ML best practices, secure coding patterns, and modern software development techniques.
• Participate actively in design reviews, sprint planning, and architecture discussions to influence product direction.

Principal AI Security Engineer

Customer Advocate

• Support BetterUp customers expertly through their use of the BetterUp platform
• Exceed customer expectations, by going one step beyond their immediate need
• Craft responses and interventions to enable coach and customer success and a positive experience using the BetterUp platform
• Collaborate internally and with our cross-functional teams to ensure timely delivery and excellent experiences for our users
• Support the education of other agents through guidance and leading by example
• Support escalated customer processes and tickets
• Contribute to customer insights by accurately capturing product and experience feedback at every interaction
• Effectively identify issues, de-escalate, and resolve with empowerment to re-engage the customer with the brand
• Serve as the point of contact for customers with repeated or complex needs

Product Manager

• Carry an opinionated 3-year product vision and translate it into a rolling 3-week execution plan.
• Spend 50%+ of your time external-facing: solution design sessions, product demos, and strategic conversations with enterprise buyers and end-users.
• Prototype working demos with AI tools (Claude, Cursor, Replit, Figma Make) before engineering spends a sprint.
• Decide and move with imperfect information.
• Lead a cross-functional pod (PM/GPM, PMM Lead, GTM Lead) with an embedded R&D team.

Principal Product Manager

Operations

• Build proactive quality intelligence systems that detect, predict, and prevent quality risks across the BetterUp platform.
• Design scalable frameworks that uncover insights, identify root causes, and automate next steps.
• Operationalize systems that make quality measurable, repeatable, and efficient across Coaches, Members, and Partners.
• Partner with Product, Data Science, and Coach Quality to explore AI and conversational intelligence applications that enhance performance and trust.
• Drive strategic insights that inform executive decisions on renewal risk, network health, and operational efficiency.
• Serve as a connective force across teams, ensuring insights translate into action and systems scale with growth.

Quality Operations Lead

Manager

• Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients
• Establish and maintain strong relationships with clients post-sale
• Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience
• Provide regular and real time client updates regarding delivery status, risks and outcomes
• Lead post-sale planning and execution across cross-functional delivery teams
• Design and run issue/escalation and risk management practices

Client Delivery Manager

Director

• Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
• Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
• Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
• Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership.
• Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
• Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing).
• Develop and implement strategies for continuous improvement.
• Provide regular and real time client updates regarding delivery status, risks and outcomes.
• Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.
• Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product.
• Champion Voice of Customer with BetterUp’s product and go to market leadership.
• Design and run issue/escalation and risk management practices (identification → resolution).
• Quarterback escalation management with client stakeholders.

Client Delivery Director

Communications

• Develop concise, empathetic, communications for the BetterUp platform
• Adapt *Dare to Lead* principles into messages that resonate with senior leaders and their teams.
• Shift platform interactions from transactional to transformational through tone and clarity.
• Audit current CDL communications for usage, effectiveness, and audience fit.
• Understand what’s working and what’s not and develop benchmarks and feedback loops that will inform future communications.
• Map key communication needs across stakeholders (CHROs, CEOs, middle management, broader org).
• Create reusable communication templates (e.g., cascade emails, executive talking points, middle-management guidance) tailored to enterprise clients.
• Build a system for ongoing, scalable communications that BetterUp can repurpose across clients.
• Draft and edit high-level executive communications, including scripts, ghostwritten articles, and editorial content for external publications.
• Provide strategic guidance on communications that enable leaders to cascade insights throughout their organizations.
• Design and deliver high-fidelity, account-specific communications for large director-level populations at enterprise partners, translating organizational strategy into language that feels relevant and actionable at every level.
• Create AI-enabled nudges and in-the-flow-of-work reinforcements that extend learning beyond live sessions and formal touchpoints.

Strategic Communications Lead

• Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
• Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
• Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
• Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership.
• Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
• Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience.
• Develop and implement strategies for continuous improvement.
• Provide regular and real time client updates regarding delivery status, risks and outcomes.
• Own the triage and cascade of communications and change management across customer and internal stakeholder groups.
• Lead post-sale planning and execution across cross-functional delivery teams.

Program Manager

• Monitor coach capacity across various products and languages to determine gaps and develop staffing strategies partnering with Coach Recruiting, Coach Quality, and Sales teams
• Set clear goals with measurable KPIs, proactively plan your work, and align priorities with team strategy and cross-functional partners; renegotiate commitments transparently when needed
• Support key client launches by ensuring a healthy coach network and capacity readiness by completing various data analysis on the coach network and generating action plans to ensure a successful client launch.
• Influence functional strategy: contribute meaningfully to goal-setting conversations, anticipate how business changes affect operations, and proactively propose solutions before problems escalate
• Build and leverage relationships across the organization — including with VPs and cross-functional leaders — to drive sound decisions and remove barriers
• Lead with a customer lens: represent coach, member, and partner needs in operational decisions, and model empathy-driven thinking in team conversations and project delivery
• Be a thought leader in developing coach network optimization strategies to support the company’s future growth, leveraging data analysis and partnering with our Coach Science, Coach Quality, and Coach Platform teams

Senior Coach Operations Program Manager

Sales

• Develop and Execute Enablement Strategies.
• Sales Funnel and Pipeline Reporting.
• Analyzing Sales Performance: Track and create engaging forums to analyze sales data to identify performance gaps and areas for improvement.
• Partner with L&D on Creating and Training Programs.
• Managing Sales Content.
• Maintaining Sales Enablement Technology.
• Maintain Business Development Resources.
• Gathering Feedback.

Director, Sales Enablement

Product Designer

• Drive the design vision and strategy for cross-product experiences that serve diverse users and customers at scale.
• Lead end-to-end design for complex systems and user journeys that span multiple product surfaces.
• Partner with senior product, research, and engineering leaders to shape product direction and long-term roadmaps.
• Translate abstract problems into clear frameworks and design principles that guide teams toward cohesive outcomes.
• Advance our design system to enable flexibility, consistency, and innovation across BetterUp’s ecosystem.
• Mentor and elevate designers through feedback, critique, and hands-on guidance—building a culture of excellence and continuous learning.
• Model thoughtful leadership by balancing business goals, user impact, and design craft.

Principal Client Partner

Senior People Insights Consultant

Principal HR Business Partner, R&D

Strategic Transformation – Change Management Partner

Principal AI Security Engineer

Customer Advocate

Principal Product Manager

Quality Operations Lead

Client Delivery Manager

Client Delivery Director

Strategic Communications Lead

Client Delivery Director

Senior Coach Operations Program Manager

Director, Sales Enablement

Staff Product Designer