BetterUp

Operations

• Define the vision, structure, and operating model for enterprise deployment at scale
• Design the balance between high-touch professional services and scalable shared infrastructure
• Create playbooks for configuration, integrations, change management, and customer operating model enablement
• Build and lead a global delivery organization across onshore and offshore models
• Direct leadership of Client Delivery Directors, Platform Configuration, and Change Management experts
• Direct leadership of Partner Operations shared services infrastructure
• Dotted-line oversight of forward-deployed engineering and product resources
• Own KPIs for deployment quality, cost-to-serve, and time-to-value
• Ensure seamless handoffs from Sales, Solution Engineering to Deployment to Client Advisory
• Build feedback loops between field learnings and product innovation

Vice President, Delivery & Deployment Operations

Account Executive

• Execute daily, weekly, monthly and quarterly business metrics that drive to new logos and expansion business in assigned accounts;
• Working with internal cross-functional BetterUp teams to create a qualitative and quantitative value propositions for our BetterUp government solution resulting in closed business and over-achievement of assigned quota
• Work with multiple acquisition program decision-makers to create demand in directly in the agency and through agency partners to drive 4x in pipeline quarter over quarter;
• Work closely with Alliance Partners to empower State and Local Governments in achieving peak performance and mission readiness.
• Accurately forecasting performance versus quota; ability to analyze personal results through the sales funnel and adjust strategic, operational and tactical performance to optimize results in assigned accounts;

Senior Account Executive, State & Local Government

Strategy

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
• Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
• Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
• Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
• Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

Strategic Advisor

• Prospecting and Business Development: Identify and engage prospective enterprise clients through a variety of channels, including networking, industry events, cold calling, email campaigns, and social media.
• Consultative Selling: Employ a structured and consultative sales process to understand the customer’s business priorities and tailor our SaaS solutions to address their specific challenges. Establish yourself as a trusted advisor to gain access to C-level stakeholders. Effectively articulate the value proposition and ROI of our product offerings to a range of stakeholders.
• Relationship Building: Build strong and long-lasting relationships with key stakeholders, including C-level executives, department heads, and influencers within target organizations. Develop a comprehensive understanding of their organizational structure, decision-making processes, and buying cycles.
• Solution Presentation: Effectively deliver executive-level presentations and product demonstrations by leveraging effective storytelling abilities, leveraging your business and financial expertise, and establishing a measurable and compelling ROI for the customer.
• Negotiation and Closing: Lead the negotiation process, including pricing and contract terms. Collaborate with internal teams, such as legal, finance, and implementation, to ensure smooth deal closure. Meet or exceed assigned sales quotas and revenue targets.
• Cross-functional Collaboration: Orchestrate a cross-functional BetterUp team, including marketing, customer success, product, and executives to ensure alignment in messaging, customer satisfaction, and product roadmap development. Provide valuable feedback from the field to help shape future product enhancements.

Senior Enterprise Account Executive

Business Operations

• Drives account and key stakeholder research for the enterprise organizations in the segment
• Crafts all executive communications and deliverables (outside of formal proposal)
• Orchestrates internal cross-functional coordination, collaboration, and processes
• Manages engagement with the CxOs team at the prospect organization to ensure alignment
• Leads RFP responses as needed including strategy and coordination of response materials
• Accountable for pipeline generation within the new segment. For clarity, this does NOT mean the candidate is doing cold outreach etc, but the organizational metric that should move with a job well done is the pipeline we generate in the new GTM segment.
• Independently develop thorough and complete analysis for each project
• Provide insights from project results which allow business partners to take effective action to improve our coaching platform
• Project manage multiple key business initiatives, at different stages, all at the same time
• Elevate cross-functional data-driven decision making
• Create tools and reports to elevate executive decision making
• Influence and build consensus around data insights and actionable next steps
• Collaborate with other functional leaders

Client Partner – Strategy, Business Operations

AI Engineer

• Design and build agentic AI systems that connect multiple LLMs (e.g., OpenAI GPT, Anthropic Claude, Salesforce Agentforce) into cohesive, goal-oriented workflows supporting enterprise use cases.
• Lead the end-to-end development lifecycle of AI workflows, from prototyping and experimentation to production deployment, monitoring, and continuous improvement.
• Integrate AI models with enterprise data and platforms including Salesforce, Workday, and internal APIs to deliver context-aware, compliant, and secure automation.
• Architect orchestration frameworks that enable dynamic task routing, decision reasoning, and multi-agent collaboration across systems and teams.
• Establish best practices for AI safety, observability, and governance in collaboration with Security, GRC, and Compliance teams to ensure responsible AI development aligned with emerging standards such as ISO 42001.
• Drive technical alignment between AI experimentation and enterprise production systems, ensuring scalability, reliability, and performance of deployed AI agents.
• Partner with Product and Engineering leadership to identify high-impact automation opportunities that improve productivity, insight generation, and decision quality across the organization.
• Mentor and guide cross-functional teams on AI design patterns, prompt engineering, and system integration, fostering a culture of innovation and technical excellence.
• Stay ahead of industry trends in LLMs, retrieval-augmented generation (RAG), and agentic architectures to continuously evolve BetterUp’s Enterprise AI strategy.

Principal AI Engineer – Enterprise AI

QA Automation Engineer

• Implement and scale our Model Context Protocol (MCP) to support secure, composable AI workflows across Slack, Jira, Salesforce, and internal APIs.
• Design agentic systems that enable AI tooling to integrate seamlessly with operational data and user identity services.
• Author requests for comments (RFCs), technical requirements documents (TRDs), and internal documentation to align multi-channel platform (MCP) features with enterprise use cases.
• Build and maintain scalable automations and secure APIs to reduce operational overhead in onboarding, provisioning, and data lifecycle management.
• Own development and maintenance of reusable modules for identity sync, data uploads (e.g., CSV bulk importers), and AI-to-API orchestration.
• Drive continuous improvement across automation platforms by collaborating with stakeholder teams across the business.
• Work with InfoSec and IT teams to enforce role-based access controls and SAML/SSO integrations
• Harden identity workflows across US and EU regions, ensuring compliance with internal and external standards.
• Support audit readiness through traceable change management and data integrity practices.
• Attend Business Systems standups, Architecture Roundtables, and AI working groups to ensure engineering solutions align with company goals.
• Partner closely with stakeholders to balance speed and safety in fast-moving pilot initiatives.
• Advocate for test-driven development (TDD), documentation, and open source-inspired code reusability.

AI Automation Engineer

• Identify and engage prospective enterprise clients through a variety of channels, including networking, industry events, cold calling, email campaigns, and social media.
• Employ a structured and consultative sales process to understand the customer’s business priorities and tailor our SaaS solutions to address their specific challenges.
• Build strong and long-lasting relationships with key stakeholders, including C-level executives, department heads, and influencers within target organizations.
• Deliver executive-level presentations and product demonstrations by leveraging effective storytelling abilities, leveraging your business and financial expertise, and establishing a measurable and compelling ROI for the customer.
• Lead the negotiation process, including pricing and contract terms. Collaborate with internal teams, such as legal, finance, and implementation, to ensure smooth deal closure.
• Orchestrate a cross-functional BetterUp team, including marketing, customer success, product, and executives to ensure alignment in messaging, customer satisfaction, and product roadmap development.

Enterprise Account Executive

Security Engineer

• Translate emerging regulatory frameworks (e.g., ISO 42001, SOC2, OWASP ASVS) and customer assurance requirements into actionable engineering enhancements.
• Define and guide the secure design and implementation of features across web, mobile, and AI-powered services, ensuring security is embedded early in the product lifecycle.
• Scale and lead the bug bounty and vulnerability disclosure programs, partnering with researchers and triage teams to drive rapid remediation and learning loops.
• Partner with AI/ML teams to assess, mitigate, and monitor risks unique to GenAI and AI/ML model integration, including prompt injection, data leakage, and model manipulation.
• Provide deep expertise in secure coding practices, threat modeling, design reviews, and static/dynamic analysis to Engineering teams delivering core user-facing functionality.
• Serve as a security SME for AI-centric features, helping teams align with AI governance, privacy, and ethical use frameworks.
• Work closely with internal teams (Product Managers, Engineering Leads, and Platform teams) as well as external partners to ensure alignment of security goals with product roadmaps.
• Serve as a bridge between security, compliance, and engineering—translating external regulatory and customer drivers into technical security requirements.
• Actively influence product development timelines and risk prioritization through strategic participation in design, architecture, and sprint planning forums.
• Lead application-level security architecture reviews and define secure patterns for authentication, authorization, data protection, and API security.
• Evaluate new technologies and services for security risks and support secure vendor selection and integration.
• Contribute to and help evolve BetterUp’s secure development lifecycle and product security engineering standards.

Principal AI Security Engineer

Vice President

• Develop and execute a comprehensive sales strategy, aligned with overall organizational goals. Provide visionary leadership to the sales team, fostering a culture of innovation, collaboration, and excellence.
• Drive the acquisition of new business through effective sales strategies and executive-level selling. Identify and pursue growth opportunities in the market, staying ahead of industry trends.
• Oversee and optimize account management processes to maximize customer satisfaction and retention. Work closely with the account management team to identify upsell and cross-sell opportunities.
• Champion customer success initiatives to ensure ongoing value delivery and strong client relationships. Implement feedback loops to continuously improve products/services based on customer input.
• Personally engage in high-level executive selling to key clients and prospects. Build and maintain relationships with key stakeholders, becoming a trusted advisor to clients.
• Collaborate effectively with other departments, fostering strong cross-functional partnerships. Work closely with marketing, product, and operations to align strategies and optimize outcomes.

Vice President, Key Accounts

Communications

• Lead change communications strategy for major enterprise deployments, designing narratives and messaging architectures that inspire adoption and alignment.
• Map stakeholders and cascade paths, identifying champions and skeptics, and designing strategies that build trust across complex organizations.
• Develop and deliver campaigns across multiple channels (email, live events, digital platforms, executive forums) with quality and consistency that earns credibility.
• Equip managers and frontline leaders with toolkits, talking points, and coaching to act as multipliers of change.
• Sense and adapt in real time—establish listening loops and use insights to refine messaging and interventions.
• Integrate with cross-functional teammates to ensure strategy, comms, and data insights reinforce one another.
• Balance spikes in intensity—owning launch campaigns and events while planning for sustainable delivery across the adoption journey.

Strategic Communications and Change Lead

• Define key Labs service categories and maintain a menu of offerings to support sales and solutioning
• Scope research engagements in partnership with account teams, including pricing, complexity, and resource fit
• Represent Labs services in client meetings or enable the field to do so confidently
• Own and manage intake for all Labs research and service requests, including high-stakes relationships with customers, scientific advisors, and internal stakeholders
• Lead end-to-end project management for high-complexity research engagements, from planning and IRB approval to launch, rollout, and wrap-up
• Coordinate closely with account teams to align research with broader partner strategies
• Coordinate resources (people, systems, time) required to execute research at scale
• Advocate for research needs across internal functions (e.g., product, engineering, legal, coach ops)
• Escalate risks, drive clarity, and ensure timely execution across all Labs workstreams
• Maintain centralized visibility into all Labs research: past, present, and planned; track study designs, timelines, outcomes, and leads across the Labs portfolio
• Maintain visibility into where services have been deployed, including usage, satisfaction, and business impact; report outcomes and key learnings to leadership and go-to-market teams
• Identify and surface findings that can be reused, published, or repurposed to amplify Labs’ scientific impact
• Continuously refine Labs processes, materials, and offerings based on internal and external feedback

Lab Operations Manager

Customer Success Manager

• Ensure customers and members receive full value from the BetterUp platform and experience
• Drive customer value, adoption, and measurable/perceived value to create business cases for renewals and expansions
• Serve as clients’ key strategist, consultant, and growth planner
• Partner with Account Management and Implementation teams to drive adoption and deliver on value
• Build rapport and expand customer/executive sponsorship; create new champions and foster existing relationships
• Align BetterUp solutions and internal resources to support each customer’s needs
• Champion account health, act on early warning signals, and escalate appropriately
• Create thoughtful, value-based business recommendations and advise on customizations balancing ROI, scale, and time to market
• Drive problem-solving and risk mitigation strategies with cross-functional partners; quarterback customer-centric projects or customizations
• Manage relationships with program sponsors and day-to-day partners while teaming with Global Account Partners to expand relationships
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with customer outcomes
• Contribute to product evolution, product marketing, and internal/customer best practices
• Travel up to 20% as required

Enterprise Customer Success Manager

Machine Learning Engineer

• BetterUp is a human-transformation coaching company focused on AI-enhanced coaching experiences
• Product-minded machine learning engineer role to shape the future of AI in coaching
• Design and deliver state-of-the-art Generative AI systems and experiences that set the standard for quality, engagement, and trust in coaching
• Mentor and elevate engineers at all levels through technical guidance, code and design reviews, and thought partnership
• Collaborate deeply with cross-functional partners across product, research, design, and engineering to ship and scale AI coaching products
• Shape direction and scope by developing a deep understanding of customer needs and translating them into technical strategy and product roadmaps
• Stay ahead of the curve in Generative AI research and practice, and lead conversations on responsibly bringing emerging technologies into production

Staff Machine Learning Engineer, AI Product and Platform

Human Resources

• BetterUp is a coaching and human transformation company focused on employee development
• Senior HRIS Business Partner responsible for Workday and HR technology configuration, optimization, and daily operation
• Own configuration, maintenance, and troubleshooting of Workday and other HR tools, including workflows, security roles, and permissions
• Manage end-to-end lifecycle transactions and integrations across Workday and connected systems
• Own access controls, role-based permissions, and audit logging to ensure security and compliance
• Partner with IT and HR Ops to troubleshoot issues and implement system enhancements
• Lead adoption of AI-powered tools and automation to improve workflows and reduce manual tasks
• Maintain audit-ready documentation of system configuration, workflows, and change management
• Collaborate with Total Rewards, Talent, and HR Ops to enhance reporting, workflows, and employee-facing tools
• Support SOX controls and compliance through structured tracking and documentation
• Serve as primary executor in HR systems space and help scale processes as the company grows

Senior HRIS Business Partner

Data Scientist

• Partner with Product squads to design measurement strategies, define success metrics, and ensure data-driven decision making across the product development lifecycle
• Collaborate with Engineering to instrument new product features and build datasets that enable deep user behavior analysis and product performance monitoring
• Leverage GenAI tools to accelerate insight generation, automate routine analyses, and explore innovative approaches to understanding unstructured user feedback and behavioral patterns
• Champion data literacy and AI-powered analytics across product teams, training partners on both traditional self-service tools and emerging GenAI capabilities for hypothesis generation and insight discovery
• Own and evolve product analytics infrastructure in Looker, including building self-serve dashboards, defining key dimensions, and ensuring data quality across product metrics
• Design and analyze A/B tests and product experiments, translating results into clear recommendations for product optimization and feature development
• Conduct deep-dive analyses to understand user journeys, identify friction points, and uncover growth opportunities that directly inform product roadmaps
• Build standardized KPI frameworks and automated reporting to monitor product ecosystem health, user engagement, and feature adoption
• Translate complex analytical findings into compelling narratives for cross-functional stakeholders and executive leadership

Senior Product Data Scientist

Platform Engineer

As a Staff Data Platform Engineer at BetterUp, you will have the opportunity to leverage your expertise, passion, and drive to craft robust, scalable data systems which will directly impact the lives and well being of thousands of workers across the world. BetterUp is the global leader in virtual professional coaching, combining world-class coaching with AI technology and behavioral science to deliver personalized behavior change at scale. Our mission is to help people everywhere live with greater clarity, purpose, and passion and since our founding in 2013, we have pioneered transformation and peak performance for individuals and organizations.\nYou will be joining a small team responsible for architecting, building, and maintaining the scalable, enterprise-grade data systems that power our data products and capabilities. You’ll straddle the worlds of DataOps, MLOps, and Infrastructure, enabling both the next generation of analytics functionality and an AI Platform to fuel our AI-driven product innovation.\nYou will collaborate with stakeholders across the business, understanding their data problems and ultimately unlocking data enablement through centralized standardization of tooling and processes, all with enterprise-grade best practices in mind for security, privacy, and governance. You will deliver high-quality, systems-oriented technical solutions which are both fit for today and ready for tomorrow.\nIf the idea of having real impact from your work, of giving people the platform to unlock true personal growth and transformation deeply resonates with you, and if you have a core belief that a strong data foundation is fundamental to building great products, come talk to us!