BetterUp

Sales

• Develop and Execute Enablement Strategies.
• Sales Funnel and Pipeline Reporting.
• Analyzing Sales Performance: Track and create engaging forums to analyze sales data to identify performance gaps and areas for improvement.
• Partner with L&D on Creating and Training Programs.
• Managing Sales Content.
• Maintaining Sales Enablement Technology.
• Maintain Business Development Resources.
• Gathering Feedback.

Director, Sales Enablement

Product Designer

• Drive the design vision and strategy for cross-product experiences that serve diverse users and customers at scale.
• Lead end-to-end design for complex systems and user journeys that span multiple product surfaces.
• Partner with senior product, research, and engineering leaders to shape product direction and long-term roadmaps.
• Translate abstract problems into clear frameworks and design principles that guide teams toward cohesive outcomes.
• Advance our design system to enable flexibility, consistency, and innovation across BetterUp’s ecosystem.
• Mentor and elevate designers through feedback, critique, and hands-on guidance—building a culture of excellence and continuous learning.
• Model thoughtful leadership by balancing business goals, user impact, and design craft.

Staff Product Designer

Analytics Engineer

• Architect, build and maintain efficient and reliable data products (dbt models, pipelines, Looker explores, visualizations, etc.) that enable data driven decision making.
• Build and maintain ELT pipelines from source systems to data warehouses.
• Influence strategy and drive execution of our analytical roadmap delivering self-service business intelligence at scale.
• Provide leadership and mentorship to other engineers fostering collaboration, knowledge sharing and a high bar for quality.
• Improve end users trust and confidence by driving best practices with regards to data discoverability, observability, lineage and stewardship.
• Contribute towards a robust data security strategy protecting sensitive information and content.
• Solve critical business problems through the application of programming, optimization, automation, and analytical skills.

Senior Analytics Engineer

Technical Program Manager

• Bias towards impact — Set an example by demonstrating the values and behaviors promoted by the organization. Provide guidance and advice on direction and operations.
• Impact business priorities and deliver customer value by managing multiple programs and projects, ensuring successful delivery and achievement of desired outcomes.
• Navigate technical complexity with confidence — Drive technical discussions with engineering teams on API and platform architectures, integration patterns, and system design trade-offs. Translate technical constraints into business implications and vice versa, ensuring alignment between technical solutions and program objectives.
• Bring clarity to complex scenarios by acting autonomously as a representative for your area. Make informed decisions and provide guidance to your wider team. Foster collaboration, communication, and trust among team members, while encouraging diversity and inclusion.
• Build strong cross-functional bridges with stakeholders from both internal and external teams, including technical partners and integration teams. Foster collaboration and effective communication across organizational boundaries. Demonstrate exemplary written and verbal communication skills, acting as the initial point of contact for stakeholders.
• Set clear priorities and establish timeline expectations across multiple teams and organizational objectives, without hampering productivity. Utilize industry-standard tools and AI capabilities creatively to solve problems and improve program efficiency.
• Leverage AI as a force multiplier — Design and implement AI-powered workflows to accelerate program delivery, automate operational overhead, and surface insights from complex data. Champion responsible AI adoption across your programs while maintaining human judgment for strategic decisions.
• Raise the visibility of risks and manage dependencies, balance risks, and prevent threats—particularly in regulated or high-stakes environments where precision and compliance are critical.
• Using the sum of your strengths, unlock our team's abilities to execute with excellence!

Senior Technical Program Manager

Financial Planning and Analysis

• Own GTM financial planning and forecasting, including bookings, ARR, pipeline, headcount capacity, and productivity metrics
• Partner closely with the CRO, Sales leadership, RevOps, and Marketing to support territory design, quota setting, coverage models, and incentive economics
• Lead analysis on pricing, discounting, deal structure, and unit economics, ensuring growth is both fast and sustainable
• Develop and maintain best-in-class revenue models that connect pipeline activity to bookings, revenue, and cash flow
• Provide clear insights on forecast accuracy, variance drivers, and risk/opportunity tradeoffs for executive and board discussions
• Help define and track core GTM metrics (e.g., ARR, ACV, win rates, sales cycle, CAC payback, quota attainment, NRR)
• Build scalable reporting, cadences, and processes that support a growing, increasingly complex sales organization
• Act as a trusted thought partner, asking “why” as often as “how much” to challenge assumptions and sharpen decisions

Director, Go-to-Market Finance

Procurement

• Define and execute a company-wide procurement strategy focused on SaaS and technology vendor.
• Serve as a strategic business partner to Legal, Finance, and business leaders, balancing cost optimization, compliance, and agility all through an AI native lens.
• Design and operationalize frameworks for risk management, contracting, and governance that align with BetterUp’s values and growth objectives.
• Advocate for the use of high-leverage tools (including AI) to streamline sourcing, contract workflows, and vendor performance tracking.
• Regularly engage with executive leadership on vendor strategy, capital planning, and investment trade-offs.
• Own the full procurement lifecycle—from sourcing and negotiation through onboarding, renewal, and offboarding.
• Deliver measurable business impact through cost optimization, supplier performance, and process efficiency.
• Build dashboards and KPIs to provide executive visibility into spend trends, savings realized, and procurement ROI.
• Establish scalable procurement policies and controls to support audit readiness and future public-company compliance.
• Lead continuous improvement through retros, sprints, and cross-functional experimentation.
• Collaborate with Legal, Finance, Security, and IT to ensure vendors meet contractual, financial, and data privacy requirements.
• Partner with department leaders to forecast spend, identify savings opportunities, and prioritize vendor consolidation.
• Educate internal teams on procurement best practices, creating a culture of transparency, accountability, and collaboration.
• Create the roadmap for a scalable procurement organization, including team design, resourcing, and capability growth.
• Build the business case for future hiring, system investments, and advanced analytics to enhance decision-making.
• Stay informed on SaaS market dynamics, category trends, and supplier innovations to inform strategy and vendor negotiations.

Principal Procurement

Account Executive

• Manage multiple Government opportunities through the entire cycle simultaneously, working with cross-functional teams as necessary, and serve as the primary customer contact for all adoption-related activities.
• Lead senior Government decision-makers into purchasing and deploying BetterUp through a consultative sales approach.
• Work with multiple acquisition program decision-makers to create demand in the agency as you leverage the buying cycle.
• Execute a consultative sales methodology.
• Proactively prospect, network, create the need, and build a pipeline.
• Create and execute on a minimum of 11 first meetings per month.

Account Executive – Federal

• Serve as a trusted financial advisor to VP and C-level leaders across R&D and G&A, guiding resource allocation and investment decisions.
• Lead monthly forecast reviews, translating performance into actionable insights and priority recommendations.
• Anticipate business needs by monitoring organizational shifts and market dynamics, proactively surfacing financial implications.
• Own end-to-end financial planning, including forecasting, budgeting, multi-year planning, and budget-vs-actuals analysis with clear variance insights.
• Drive disciplined expense planning to ensure investments align with strategy and deliver measurable ROI.
• Build advanced financial models with scenario, sensitivity, and probabilistic analysis to support key decisions.
• Partner cross-functionally to align on metrics, definitions, reporting, and maintain consistent KPI frameworks (LTV/CAC, Rule of 40, unit economics).
• Design executive dashboards and translate complex data into clear narratives for financial and non-financial audiences.
• Challenge assumptions in business cases to ensure decisions rely on realistic projections and sound financial logic.
• Build scalable FP&A processes and systems, leveraging automation, AI, and standardized methodologies to improve accuracy, reduce manual work, and enable self-service analytics.

FP&A Manager

Full-stack Engineer

• Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75%, unlocking our ability to scale from 15-25 partners to hundreds
• Design and implement data pipelines that systematically process unstructured data (session recordings, chat logs, behavioral signals) through our Intelligence Layer
• Build self-service tooling that empowers cross-functional teams (PICs, Partner Value, Labs) to access and deliver insights without engineering bottlenecks
• Develop monitoring and observability systems to ensure insight quality and pipeline reliability at scale
• Collaborate with product, design, and data science to craft enterprise-grade experiences for Performance Intelligence features on our SPAs frontend (Ember, Lit) and backend services (Ruby, Elixir)
• Build robust APIs and interfaces that surface Intelligence Layer capabilities across multiple touchpoints—both in-product and through consultative tools
• Partner with ML Engineers and Data Scientists to operationalize unstructured data models and signal detection systems
• Own your components during the entire lifecycle, from planning, development, deployment and maintenance phase
• Build scalable and resilient systems using container technologies (Docker, K8s) and cloud infrastructure as code (AWS, Terraform)
• Design data infrastructure that handles growing volumes of session recordings, chat data, and behavioral signals while maintaining performance and cost efficiency
• Implement data quality checks and validation systems to ensure insight accuracy and reliability

Staff Full-Stack Engineer

Business Intelligence Analyst

• Serve as primary point of contact for analytics requests; triage, prioritize, and manage request queue
• Document patterns to identify automation opportunities and leverage AI tools to accelerate scoping
• Design and deliver comprehensive reports on license utilization, engagement, satisfaction, and behavioral patterns
• Analyze manager assessments (360-degree feedback, leadership development metrics) and coach feedback themes
• Monitor support tickets and create actionable reports identifying systemic issues
• Prepare templated Business Value Review (BVR) decks and execute custom ad-hoc analyses
• Use AI-powered analytics to automatically surface anomalies and trends
• Map data flows across analytics ecosystem (Looker, Vitally, Salesforce, support systems, survey platforms)
• Understand metric relationships and synthesize disparate data sources into unified narratives
• Translate complex, multi-system data relationships into clear visualizations
• Identify opportunities for single sources of truth and eliminate conflicting data definitions
• Leverage AI tools to accelerate workflows from exploration to insight generation
• Design agentic workflows where AI autonomously generates reports and surfaces insights
• Establish validation processes for AI-generated analyses and partner with AI Engineer on enhancements
• Train offshore analysts on effective AI tool usage and monitor outputs for quality
• Build frameworks for prioritizing requests and routing to appropriate resources (senior analyst, offshore team, AI-powered self-service, automated reporting)
• Develop SOPs, templates, quality standards, and enablement programs for offshore/BPO analysts
• Mentor offshore team and teach them to validate AI analyses and escalate appropriately
• Partner with Data & Insights team on new models, dashboards, self-service tools, and AI-powered solutions
• Contribute to data governance initiatives and optimize analytics processes with Operations Program Manager

Senior Reporting Analyst, Delivery & Deployment Operations

QA Automation Engineer

• Implement and scale our Model Context Protocol (MCP) to support secure, composable AI workflows across Slack, Jira, Salesforce, and internal APIs.
• Design agentic systems that enable AI tooling to integrate seamlessly with operational data and user identity services.
• Author requests for comments (RFCs), technical requirements documents (TRDs), and internal documentation to align multi-channel platform (MCP) features with enterprise use cases.
• Build and maintain scalable automations and secure APIs to reduce operational overhead in onboarding, provisioning, and data lifecycle management.
• Own development and maintenance of reusable modules for identity sync, data uploads (e.g., CSV bulk importers), and AI-to-API orchestration.
• Drive continuous improvement across automation platforms by collaborating with stakeholder teams across the business.
• Work with InfoSec and IT teams to enforce role-based access controls and SAML/SSO integrations.
• Harden identity workflows across US and EU regions, ensuring compliance with internal and external standards.
• Support audit readiness through traceable change management and data integrity practices.
• Attend Business Systems standups, Architecture Roundtables, and AI working groups to ensure engineering solutions align with company goals.
• Partner closely with stakeholders to balance speed and safety in fast-moving pilot initiatives.
• Advocate for test-driven development (TDD), documentation, and open source-inspired code reusability.

AI Automation Engineer

Machine Learning Engineer

• Design and deliver state-of-the-art Generative AI systems and experiences that set the standard for quality, engagement, and trust in coaching.
• Mentor and elevate engineers at all levels through technical guidance, code and design reviews, and thought partnership, raising the bar for engineering excellence.
• Collaborate deeply with cross-functional partners across product, research, design, and engineering, to ship and scale first-of-their-kind AI coaching products.
• Shape direction and scope by developing a deep understanding of customer needs and translating them into technical strategy and product roadmaps.
• Stay ahead of the curve in Generative AI research and practice, leading conversations on emerging technologies and how to responsibly bring them into production.

Staff Machine Learning Engineer, AI Product and Platform

Customer Success Manager

• Build rapport and expand customer/executive sponsorship, creating new champions while also fostering relationships with existing champions.
• In this role, the CSM is a champion of deeply understanding how BetterUp can solve problems for our customers and aligns our solutions and internal resources to support each customer’s needs and help them meet their mission.
• Be a true champion of account health, taking action on early warning signals; escalates to leadership appropriately. Ensures best-in-class program engagement across all programs regardless of size, teeing Account Managers up for expansions ahead of the renewal period.
• Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations or ways to serve globally while balancing ROI, scale, and time to market.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Manage relationships with program sponsors and day-to-day partners while teaming with your cross-functional BetterUp partners to increase the breadth and depth of relationships. Become a true advocate of your customer’s best interest internally at BetterUp as well as with the customers of BetterUp.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Contribute to the evolution of our product & product functionality, product marketing, and internal and customer best practices
• Ability to travel for up to 20% of the time.

Government Customer Success Manager

Strategy

• Serve as the day-to-day owner of the San Francisco hub, ensuring a seamless, safe, and high-quality employee and guest experience.
• Oversee daily workplace operations including space readiness, front-of-house support, vendor coordination, events, and real-time issue resolution.
• Act as the primary point of accountability for the SF hub—anticipating needs, resolving problems quickly, and continuously improving the experience.
• Lead workplace logistics related to hybrid work, in-office programming, leadership on-site needs, and executive meetings.
• Own workplace health, safety, and compliance for the hub, partnering with Legal, People, and external vendors to meet local and company standards.
• Manage local vendors and service partners; ensure service levels, budgets, and contracts are met.
• Partner closely with regional and global counterparts to ensure consistency while adapting to local needs.
• Own and evolve the long-term Workplace Experience and hub strategy, balancing employee experience, cost discipline, scalability, and risk management.
• Directly manage Workplace Experience Specialists in international locations, including London and Austin, providing clear priorities, coaching, and performance management.
• Establish operating standards, playbooks, and shared ways of working across hubs to ensure a consistent global experience while allowing for local nuance.
• Lead workplace-related programs such as space planning, moves, expansions, hub model evolution, and vendor transitions across regions.
• Translate strategy into executable plans with clear milestones, risks, dependencies, and success metrics.
• Use data, employee insights, and on-the-ground feedback to inform decisions and continuously refine the workplace model.
• Lead cross-functional HR initiatives beyond workplace, partnering with Total Rewards, HR Operations, People Systems, Finance, IT, and Legal.
• Bring structure and momentum to complex, ambiguous projects—owning planning, prioritization, execution, and communication.
• Balance project delivery with ongoing workplace operations, ensuring neither is compromised.
• Act as a trusted execution partner to HR leadership, surfacing tradeoffs, risks, and recommendations.
• Own strategic vendor relationships tied to workplace and HR initiatives, including contract negotiation, renewals, and performance management.
• Manage workplace and program budgets with strong cost discipline and transparency.
• Build strong relationships with senior leaders and cross-functional partners; communicate clearly and decisively at all levels.
• Champion the use of AI, automation, and modern tools to streamline workplace and HR workflows.
• Improve reporting, forecasting, and decision-making through better data, tooling, and dashboards.
• Reduce manual effort while increasing consistency, insight, and scalability across workplace and HR programs.

Workplace Experience Manager – Strategic Initiatives

Business Operations

• Lead BetterUp’s top strategic projects, including annual planning, acquisition integrations, due diligence, and more.
• Oversee due diligence for partnerships with luminaries such as Brené Brown, Adam Grant, Pau Gasol, and Shaun White.
• Develop BetterUp’s European market entry strategy.
• Create BetterUp’s 5-year growth plan for the Board of Directors.
• Collaborate with Co-Founders on fundraising decks.
• Revamp pricing and packaging in partnership with a third-party consulting firm.
• Establish and manage the CHRO Growth Advisory Council.
• Lead the Davos activation, fostering connections between BetterUp’s CEO and Fortune 100 CXOs.
• Negotiate and launch cross-selling partnership with Walmart.com.
• Develop a strategy to expand the engineering team internationally.
• Co-lead acquisition due diligence on U.S. and European acquisition targets.
• Lead post-merger integrations.
• Drive annual planning and manage the company OKR process.