BetterUp

Affiliate Manager

• Architect end-to-end change management strategies for CDL program launches
• Translate complex organizational and leadership challenges into clear change narratives
• Map stakeholders and design strategies that build trust
• Develop communications strategies that shape the story of change
• Produce high-quality deliverables across multiple channels
• Equip managers with toolkits and resources
• Audit existing communications for effectiveness
• Create reusable communication frameworks and templates
• Establish listening loops and feedback mechanisms
• Build the playbook for best practices

Principal Change Activation Partner

Recruitment

• Partner with senior leaders to design and execute hiring strategies that scale with BetterUp’s growth
• Serve as a strategic thought partner to hiring managers and executives, driving proactive talent planning, role scoping, and calibration conversations
• Manage full-cycle recruiting across individual contributor through VP+ level, including confidential and executive-level searches
• Build inclusive, high-performing pipelines through creative sourcing, strong networks, and sharp market intelligence
• Navigate shifting priorities and ambiguous situations with composure—context-switching fluidly between roles, functions, and stakeholder needs
• Use data and insights to inform recruiting strategy, improve process efficiency, and influence decision-making
• Deliver a world-class candidate experience that reflects BetterUp’s mission at every touchpoint—human-centered, never transactional
• Champion DEIB through sourcing practices, assessment frameworks, and interview team calibration
• Collaborate across People Ops, HRBPs, and Total Rewards to support seamless hiring and onboarding

Senior G&A Recruiter

Artificial Intelligence

• Own the recruiting tech stack — adoption, configuration, integrations, and continuous evolution across BetterUp’s current stack including Ashby, LinkedIn Recruiter, Zapier, Guide, Ezra, Slack, etc.
• Work with the Head of Talent to develop and execute on a strategic roadmap for recruiting operations
• Optimize and enable team around recruiting systems including ATS, scheduling and sourcing tools, and Claude that enhance recruiter effectiveness
• Drive full adoption and best-practice usage across all recruiting tools
• Build and maintain integrations between Ashby, Slack, Guide, Claude and Zapier
• Evaluate and recommend new tooling as the team scales — with a bias toward measurable ROI
• Own data hygiene and ATS configuration to ensure clean, reportable pipeline data
• Design recruiting workflows end-to-end with AI embedded where it creates genuine leverage, not just novelty
• Partner with IT, Legal, and InfoSec to establish governance frameworks that enable responsible AI scaling across the recruiting function
• Turn recruiting activity into insight — building the dashboards and metrics that give hiring managers and TA leaders real-time visibility.
• Own the TA metrics framework: time-to-fill, funnel conversion, recruiter productivity, hiring manager satisfaction and candidate experience
• Build and maintain pipeline dashboards in Ashby and connected AI tools
• Surface actionable insights from recruiting data — not just reports, but recommendations
• Support headcount planning and forecasting with reliable, auditable data

Talent Operations Lead – AI Enablement

• Shape company-wide change management strategy in partnership with executive leadership
• Remove institutional barriers to adoption
• Build scalable, teachable frameworks and playbooks
• Serve as BetterUp’s foremost expert in transformation strategy
• Lead enterprise-wide client engagements for complex deployments
• Rapidly diagnose client contexts and uncover root causes of adoption failure
• Architect executive influence strategies
• Directly contribute to competitive differentiation
• Mentor and scale capability across the team

• Partner with HR and senior hiring team members to define and implement talent strategies
• Serve as a trusted advisor to managers, influencing org-level and requisition-level talent acquisition decisions
• Build creative hiring strategies for technical roles and deliver on them
• Source global talent for each role; build diverse, high-quality top-of-funnel pipelines
• Drive a candidate assessment process that enables BetterUp to hire exceptional talent
• Embed DEIB sourcing and assessment practices into every search
• Build memorable candidate relationships demonstrating BetterUp's employer value proposition

Senior R&D Recruiter, Contract

Product Designer

• Own the end-to-end strategy, architecture, and evolution of BetterUp’s design system, ensuring it scales across web and mobile product surfaces
• Define and drive AI-powered workflows for design system implementation—including AI-assisted component generation, code translation, and automated quality checks
• Establish and maintain a comprehensive component library with clear documentation, usage guidelines, and contribution standards that enable product teams to move faster
• Partner closely with Engineering, Product, and Brand to ensure the design system reflects both technical feasibility and brand integrity
• Lead the evaluation and integration of cutting-edge AI design tools (e.g., Figma AI, generative design plugins, code-to-design bridges) into the design system workflow
• Build governance frameworks and best practices for responsible, consistent use of AI in design processes across the organization
• Mentor and coach designers across the organization on design systems thinking, AI-augmented workflows, and craft excellence
• Anticipate industry shifts in design tooling and AI capabilities, positioning BetterUp to adopt them ahead of competitors
• Drive measurable improvements in design-to-development handoff speed, component reuse rates, and cross-platform consistency
• Serve as a trusted advisor to Design and Product leadership on design system strategy, AI capabilities, and long-term technical direction

Staff Product Designer, Design Systems

Data Engineer

• Design, build, and maintain scalable data pipelines that serve clean, reliable data across the GTM stack.
• Own and evolve our data warehouse architecture (Snowflake) to support GTM analytics, reporting, and AI workloads.
• Establish and enforce data quality standards, documentation practices, and governance frameworks to ensure trustworthy data at scale.
• Develop and maintain dbt models, SQL transformations, and Python scripts that power self-serve reporting and downstream analysis.
• Define and track key GTM metrics, ensuring consistent definitions and reliable data pipelines that support executive and board-level reporting.
• Develop and deploy AI tools for high-impact GTM use cases including lead scoring, pipeline forecasting, churn prediction, and customer segmentation.
• Partner with Sales, Marketing, and RevOps stakeholders to identify where AI can automate workflows, surface insights, and unlock new capacity.
• Integrate LLMs and generative AI tooling into GTM systems to streamline operations and accelerate decision-making.
• Measure and iterate on created systems, translating outputs into actionable tools that are accessible to non-technical stakeholders.
• Lead cross-functional efforts to integrate AI into core GTM workflows, ensuring adoption across direct and neighboring teams.
• Coach teammates through AI adoption, helping them build new capabilities and overcome resistance to change.

AI Data Engineer

QA Automation Engineer

• Understand how people actually work, with sufficient detail to build the right solutions
• Apply AI to fit the workflow as it is, not as a redesign would have it
• Reimagine what comes next, once you've earned the team's trust
• Build the infrastructure for reliable, powerful agents: MCP servers, stateful sub-agents, agent skills, and instrumentation that ensures durable success
• Integrate across the systems BetterUp runs on: Slack, Jira, Salesforce, Okta, Workday, Google Workspace, AWS
• Set the bar for effective, safe and reliable agentic access
• Build reusable skills and tools that the rest of the company can leverage
• Multiply your impact: review other builders' integrations, share patterns, raise the floor on what non-engineers can ship safely

Senior AI Automation Engineer

Client Partner

• Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
• Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
• Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
• Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
• Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
• Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
• Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
• Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

Vice President, Client Partner

Customer Success Manager

• Build rapport and expand customer/executive sponsorship, creating new champions while fostering relationships with existing ones.
• Manage relationships with program sponsors and day-to-day partners while teaming with Account Management to increase breadth and depth.
• Become a true advocate of your customer’s best interest both internally at BetterUp and with the customer’s leadership.
• Create thoughtful, value-based business recommendations that help customers maximize value; make internal recommendations on customizations while balancing ROI, scale, and time to market.
• Understand customer strategy and challenges; align BetterUp’s Human Transformation Platform with their internal narrative and desired outcomes to maximize insights and value.
• Demonstrating how BetterUp can solve business problems and align solutions and internal resources to support each customer’s needs.
• Be a true champion of account health - proactively monitor early warning signals and take timely action before issues escalate.
• Design and maintain a personal operating rhythm for tracking adoption, value realization, stakeholder alignment, and health across your portfolio.
• Drive problem-solving and risk mitigation strategies, engaging cross-functional partners to get results. Quarterback customer-centric projects or customizations as required.
• Escalate to leadership appropriately; ensure best-in-class program engagement across all programs, teeing Account Managers up for expansions ahead of the renewal period.
• Manage multiple concurrent workstreams and stakeholder groups with the discipline and structure of a program manager.
• Develop and maintain clear documentation of timelines, milestones, risks, and decisions—creating a consistent operating rhythm for your accounts.
• Coordinate cross-functional delivery teams to ensure commitments are scoped, sequenced, and executed on time.
• Contribute to the evolution of our product functionality, product marketing, and internal and customer best practices.
• Communicate clearly and credibly with executive and operating-level stakeholders, including program sponsors at the VP and C-suite level.
• Manage triage and cascade of communications across customer and internal stakeholder groups when issues arise.
• Provide regular and real-time updates on program status, risks, and outcomes in a structured, audience-appropriate way.
• Ability to travel for up to 20% of the time.

Senior Customer Success Manager

Content Marketing Manager

• Define and evolve BetterUp’s content design systems, voice principles, and UX writing standards across the product portfolio
• Lead end-to-end content design for high-complexity, high-visibility product initiatives—from discovery through launch—partnering closely with Product, Engineering, and Research
• Anticipate platform-level content challenges before they become problems, bringing forward proposals that reimagine how language, tone, and structure serve users
• Establish scalable content patterns and governance frameworks that can be adopted across multiple design squads
• Champion accessible, inclusive language practices across all product surfaces and coach other designers and writers on best practices
• Mentor and raise the bar for product designers and cross-functional partners, helping them build content craft and strategic thinking
• Drive adoption of AI-assisted content design workflows, experimenting with new tools and documenting learnings that advance team practice
• Serve as a thought leader internally and externally on content design, UX writing, and AI-augmented creative work
• Collaborate with cross-functional brand, marketing, and customer support teams to bridge content gaps and ensure we’re all speaking like one brand
• Partner with our Legal and Behavioral Science teams to ensure we’re speaking responsibly and ethically with our users

Staff Content Designer

• Schedule all interviews and debrief sessions including phone screens, video screens, and remote onsite interviews
• Respond to candidate emails or scheduling tasks within 24 hours
• Manage all candidate questions and concerns with a sense of urgency, empathy, and a high standard of customer experience
• Work closely with Recruiters, Hiring Managers and Interviewers to deliver an exceptional and consistent candidate experience
• Create and manage scheduling templates using our ATS (Ashby)
• Manage interviewer pools, load balancing, and proactive capacity planning

Recruiting Coordinator – Contract

• Architect the design vision for BetterUp’s core product experiences—identifying the highest-leverage opportunities, defining the strategic direction, and ensuring continuity across complex, multi-surface journeys
• Drive design quality and craft standards across the product, raising the bar for the entire Design org through rigorous critique, deep collaboration, and principled decision-making
• Partner closely with Product, Engineering, and Research to shape roadmaps from the earliest stages—bringing design perspective to problem framing, not just solutions
• Lead complex, ambiguous design challenges from 0→1 and 1→n, navigating organizational complexity with clear thinking and strong point of view
• Build and maintain scalable design systems and foundational patterns that enable speed and coherence across teams
• Mentor and elevate senior designers, providing thoughtful feedback that develops taste, confidence, and craft
• Influence VP-level and executive stakeholders with clarity and conviction, earning trust as a thought partner on product and design strategy
• Represent the design function in cross-functional planning, helping align design investment with company priorities.

Principal Change Activation Partner

Senior G&A Recruiter

Talent Operations Lead – AI Enablement

Principal Change Activation Partner

Senior R&D Recruiter, Contract

Staff Product Designer, Design Systems

AI Data Engineer

Senior AI Automation Engineer

Vice President, Client Partner

Senior Customer Success Manager

Staff Content Designer

Recruiting Coordinator – Contract

Principal Product Designer, Core