BetterUp

Client Delivery Director

BetterUp

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

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Salary

💰 $194,400 - $243,000 per year

Job Level

Lead

About the role

  • Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
  • Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
  • Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
  • Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership.
  • Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
  • Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience.
  • Develop and implement strategies for continuous improvement.
  • Provide regular and real time client updates regarding delivery status, risks and outcomes.
  • Own the triage and cascade of communications and change management across customer and internal stakeholder groups.
  • Lead post-sale planning and execution across cross-functional delivery teams.

Requirements

  • 10+ years of software and/or service delivery experience (execution)
  • 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
  • Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
  • Influencing / working cross functionally (independently navigate well through an org)
  • Strong program/project management skills (scrum/agile a plus)
  • Ability to look around corner / uncover early indicators of risk to drive proactive remediation
  • Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
  • Minimum 20% travel required (client onsite travel)
Benefits
  • Access to BetterUp coaching; one for you and one for a friend or family member
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software deliveryservice deliverySaaS platform deploymentsprogram managementproject managementscrumagilerisk managementcontinuous improvementclient engagement
Soft Skills
communication skillsinfluencingcross-functional collaborationrelationship buildingcoachingstrategic planningproblem-solvingclient serviceexecutive engagementchange management