BetterUp

Principal Client Partner

BetterUp

full-time

Posted on:

Location Type: Hybrid

Location: Austin • California • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $194,400 - $243,500 per year

Job Level

Lead

About the role

  • Serve as the strategic lead and executive counterpart for enterprise deployments, working side-by-side with CHROs and business leaders.
  • Translate complex business and talent challenges into clear, compelling transformation plans — and own those solutions from design through deployment.
  • Build trust and influence across senior stakeholders, acting as a thought partner, advisor, and driver of change.
  • Lead a cross-functional deployment team (delivery, data, comms, change) — with you at the helm, aligning efforts to business impact.
  • Facilitate strategic working sessions, steer executive updates, and own the story of value BetterUp delivers to the customer.
  • Partner with the Account Team to ensure continuity and maximize expansion opportunities through advisory-led influence.
  • Keep your eye on outcomes, not just deliverables — ensuring we deliver the transformation we promised.
  • Bring pattern recognition, coaching mindset, and a high bar for strategic execution to every engagement.

Requirements

  • 10+ years of experience in consulting, HR transformation, organizational development, or a similar strategic role.
  • A track record of executive-level advising, especially with CHROs or enterprise business leaders.
  • Deep domain expertise in human capital, people strategy, or enterprise talent systems combined with business acumen.
  • Experience leading complex, cross-functional deployments or change initiatives at scale.
  • Exceptional communication skills and the ability to craft and deliver a narrative that moves hearts and minds.
  • Comfort with ambiguity, a bias for action, and a drive to make things better, not just get them done.
  • Experience operating inside high-growth SaaS, human transformation platforms, or people tech companies is a plus.
  • A mindset rooted in outcomes, ownership, and long-term impact.
  • Applies AI-driven tools and insights to enhance client engagement, identify growth opportunities, and improve account performance (e.g., personalization, upsell targeting, churn prediction)
  • Uses AI-generated insights and data analysis to quantify impact on client outcomes (e.g., retention, expansion, ROI) and inform strategic account recommendations
Benefits
  • Access to BetterUp coaching; one for you and one for a friend or family member
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR transformationorganizational developmentchange initiativesdata analysisAI-driven toolsclient engagementgrowth opportunitiesaccount performanceretentionROI
Soft Skills
strategic executioncommunication skillsinfluencetrust buildingcoaching mindsetpattern recognitioncomfort with ambiguitybias for actionownershiplong-term impact