BetterUp

Client Delivery Director

BetterUp

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients.
  • Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements.
  • Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
  • Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership.
  • Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
  • Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing).
  • Develop and implement strategies for continuous improvement.
  • Provide regular and real time client updates regarding delivery status, risks and outcomes.
  • Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.
  • Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product.
  • Champion Voice of Customer with BetterUp’s product and go to market leadership.
  • Design and run issue/escalation and risk management practices (identification → resolution).
  • Quarterback escalation management with client stakeholders.

Requirements

  • 10+ years of software and/or service delivery experience (execution)
  • 5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
  • Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
  • Influencing / working cross functionally (independently navigate well through an org)
  • Strong program/project management skills (scrum/agile a plus)
  • Ability to look around corner / uncover early indicators of risk to drive proactive remediation
  • Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
  • Minimum 20% travel required (client onsite travel)
Benefits
  • Flexible time off - with a guideline of 25 days of annual leave + 8 UK public holidays.
  • Generous Employer pension contribution.
  • Private Medical Insurance Option
  • Access to BetterUp coaching for you and a friend/family member.
  • Hybrid work, with 2 days minimum in office (or 8 days per month.)
  • Available in office Tuesday and Thursdays along with daily plentiful snacks and beverages
  • 4 Inner Work Days, 5 Volunteer Days, plus Summer & Winter company shutdowns.
  • Annual stipend for professional growth.
  • Year-round charitable donation on your behalf.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS platform deploymentprogram managementproject managementrisk managementdelivery efficacy monitoringcontinuous improvement strategieschange managementclient service deliveryoperational deliverytechnical delivery
Soft Skills
communication skillsinfluencingcross-functional collaborationrelationship buildingstrategic planningclient engagementproblem-solvingleadershipcoachingstakeholder management