Client Delivery Manager
BetterUp
full-time
Posted on:
Location Type: Hybrid
Location: Austin • California • New York • United States
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Salary
💰 $129,000 - $162,000 per year
About the role
- Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients
- Establish and maintain strong relationships with clients post-sale
- Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience
- Provide regular and real time client updates regarding delivery status, risks and outcomes
- Lead post-sale planning and execution across cross-functional delivery teams
- Design and run issue/escalation and risk management practices
Requirements
- 5+ years of software and/or service delivery experience (execution)
- 3+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
- Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
- Influencing / working cross functionally (independently navigate well through an org)
- Strong program/project management skills (scrum/agile a plus)
- Ability to look around corner / uncover early indicators of risk to drive proactive remediation
- Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
- Minimum 20% travel required (client onsite travel)
Benefits
- Access to BetterUp coaching; one for you and one for a friend or family member
- A competitive compensation plan with opportunity for advancement
- Medical, dental, and vision insurance
- Flexible paid time off
- All federal/statutory holidays observed
- 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
- 5 Volunteer Days to give back
- Learning and Development stipend
- Company wide Summer & Winter breaks
- Year-round charitable contribution of your choice on behalf of BetterUp
- 401(k) self contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software deliveryservice deliverySaaS platform deploymentsprogram managementproject managementrisk managementdelivery monitoringvalue realizationcustomer experienceissue escalation
Soft Skills
communication skillsinfluencingcross-functional collaborationrelationship buildingcoachingadvisingexecutive engagementproactive remediationproblem-solvingstakeholder management