BetterUp

Customer Advocate

BetterUp

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $25 - $30 per hour

About the role

  • Support BetterUp customers expertly through their use of the BetterUp platform
  • Exceed customer expectations, by going one step beyond their immediate need
  • Craft responses and interventions to enable coach and customer success and a positive experience using the BetterUp platform
  • Collaborate internally and with our cross-functional teams to ensure timely delivery and excellent experiences for our users
  • Support the education of other agents through guidance and leading by example
  • Support escalated customer processes and tickets
  • Contribute to customer insights by accurately capturing product and experience feedback at every interaction
  • Effectively identify issues, de-escalate, and resolve with empowerment to re-engage the customer with the brand
  • Serve as the point of contact for customers with repeated or complex needs

Requirements

  • 3-5 years of experience delivering exceptional customer service and support directly to consumers in an environment with frequent and fast product changes and policies
  • Bonus if you have 1-2 years of experience working in sales, retail, or direct to consumer e-commerce
  • Strong collaboration, customer service, and relationship-building skills
  • Excellent analytical and creative problem-solving skills
  • Great tone of voice and ability to provide empathetic, clear, and positive responses even in difficult situations with upset customers
  • Can read unstated needs of customers, and can identify and guide customers to the right solution
  • Outstanding written and verbal communication skills, with a unique ability to collaborate across diverse audiences
  • Exceptionally organized and detail-oriented multi-tasker
  • Driven to dig into the details of a system or process to solve customer problems
  • Experience working with Zendesk, Confluence, Jira, Stripe, and Slack
  • Providing support via multiple methods: live chat, tickets, and phone calls
Benefits
  • Access to BetterUp coaching; one for you and one for a friend or family member
  • A competitive compensation plan with opportunity for advancement
  • Medical, dental, and vision insurance
  • Flexible paid time off
  • All federal/statutory holidays observed
  • 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
  • Company wide Summer & Winter breaks
  • Year-round charitable contribution of your choice on behalf of BetterUp
  • 401(k) self contribution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceproblem-solvinganalytical skillsrelationship-buildingmulti-tasking
Soft Skills
collaborationempathycommunicationorganizationdetail-oriented