Banner Health

Therapist

• Evaluate patient's functional abilities and limitations.
• Establish a plan of care and treatment goals.
• Implement individualized treatment plan considering the patient's needs.
• Document according to standards set by the department and regulatory agencies.
• Communicate pertinent patient information to ensure the best possible follow through of care.
• Exhibit adaptability in assignments related to caseload, scheduling, and staffing shifts.
• Demonstrate appropriate direction and delegation of personnel.

Occupational Therapist – Home Care

Full-stack Engineer

• lead Banner Health’s enterprise software engineering strategy, shaping the digital experiences that define how patients and clinicians engage with care
• set the vision and standards for building modern, scalable, customer‑focused digital products
• inspire and develop high‑performing engineering teams while driving execution on an ambitious, innovation‑forward roadmap
• ensures technology becomes a strategic accelerator for Banner’s most important goals
• provide strategic leadership for Banner Health's custom software development initiatives
• drive digital transformation through innovative software solutions
• establish and maintain software development excellence across the enterprise

Executive Director, Software Engineering

Financial Planning and Analysis

• Coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards
• Verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts
• Accurately posts patients at the point of service and releases information in accordance with organizational and compliance policies and guidelines
• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately
• Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws
• Provides a variety of patient services to assist in patient flow including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies.
• Works independently under regular supervision and follows structured work routines.

Patient Financial Services Representative – Neurology

Community Manager

• Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility.
• Serve as a friendly and accessible resource, fostering deep connections with members during every interaction.
• Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees.
• Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them.

Community and Member Outreach Assistant

Operations

• Provides leadership and oversight of centralized and decentralized contact center teams supporting scheduling, intake and various access related phone calls into the Banner Health System.
• Manages the daily operations of central scheduling and pre-registration functions where applicable for hospitals and ancillary services within the enterprise.
• Serves all customers by building relationships across the organization to promote engagement and increase customer, employee and physician satisfaction.
• Coaches and develops department reports, managing daily operations and monitoring standards for success.
• Evaluates metrics to meet key performance indicators, and supports the organization’s leadership to drive change.
• Responsible for emphasizing excellence within the Contact Centers through strong communication and interpersonal skills.
• Monitors performance for the teams and is accountable for department success.
• Participates in performance appraisals, recruitment, employee retention and compensation planning.

Senior Manager, Contact Operations

Human Resources

• Supporting multi levels of leadership (supervisor to senior director) with employee relations concerns, varying from attendance, performance, and behavioral concerns to complex interpersonal and regulatory issues
• Acts as a system focal point for implementing and managing employee relations programs and initiatives
• Investigates and resolves employee relations concerns impacting the work environment
• Provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards
• Assesses situations and environments affecting employee relations, and provides leaders with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws
• Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, compliance trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department
• Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status
• Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports
• Acts as a resource to staff and leaders in the area of employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, etc.
• Develops training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures
• Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives
• Interacts with all levels of management and employees, often relaying highly sensitive messages, coaching and counseling managers in appropriate application of programs and policies, and dealing with highly complex, and sometimes emotional situations

Employee Relations Business Partner

• Provide leadership to the organization’s operational units including Business Excellence, vendor oversight, accreditation, mailroom, regulatory and policy oversight, and logistical coordination
• Ensure the development of standards, systems, policies and procedures that align with established regulatory requirements
• Develops and implements operational goals and objectives, providing leadership and expertise in the development, implementation, oversight, and evaluation of applicable programs/services
• Manages quality assurance, targeted plans, goals, and activities in operational units
• Establishes and maintains strong working relationships with business entities, centralized/corporate departments

Director, Banner Plans and Networks Operations

• Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility
• Serve as a friendly and accessible resource, fostering deep connections with members during every interaction
• Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees
• Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them
• Collaborate with key internal departments and external clients to ensure members receive continued access to care
• Establish and maintain relationships with community partners
• Act as a liaison with state AHCCCS and local county and state agencies