Service Center Representative

Banner Health

Service Center Representative providing customer service to health plan members and providers. Requires healthcare experience and excellent communication skills in a fast-paced environment.

Posted 7/31/2026full-timeTucson • Arizona • 🇺🇸 United StatesJunior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a fast-paced contact center environment, with a focus on effective communication and issue resolution in healthcare settings. Proficient in utilizing technology tools for research and information retrieval to support care coordination.

Highest-signal resume keywords

Customer ServiceHealthcare ExperienceCommunication SkillsOrganizational SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent CommunicationAbility to Follow Directions

Tools & Technologies

Technology Tools

Industry Keywords

Contact CenterHealthcareManaged CareCare Coordination

About the role

Key responsibilities & impact

Provides daily customer service to a diverse range of individuals including physicians, staff, and health plan members
Receives, documents, researches and responds to customer inquiries
Prepares a variety of correspondence/documents in response to inquiries
Facilitates timely research and issue resolution through communication with relevant parties
Works cohesively with team members to deliver outstanding customer service
Fulfills informational needs of clients for care coordination and access to contracted providers

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Up to one year of experience in a high paced contact center environment, preferably in healthcare or managed care
Ability to use technology tools to research and obtain accurate information
Excellent communication skills
Ability to follow oral and written directions
Excellent organizational and time management skills

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b)
Pre-tax retirement
Resources for living (Employee Assistance Program)
MyWell-Being (Wellness program)
Discount Entertainment tickets
Restaurant/Shopping discounts