Bancorbrás

Operations

• Perform document verification for the opening and monitoring of judicial and extrajudicial enforcement processes, including repossession procedures;
• Respond to requests from registries/notary offices, the legal department and other involved areas, ensuring process compliance;
• Negotiate settlements, monitor payments and control outstanding balances related to consortium quotas and assets;
• Process cancellations, reactivations, changes to credit letters and installment rescheduling, in accordance with internal policies;
• Update information, records and process statuses in corporate systems;
• Support the sale of repossessed assets and monitor auction processes;
• Assist consortium members and internal teams, providing operational support and clarifying inquiries;
• Prepare dossiers, notifications, communications, reports and tracking spreadsheets for processes and department KPIs;
• Request payments related to operations and keep documentation and administrative controls up to date.

Consortium Operations Assistant

General

• Provide customer service via phone, email, WhatsApp and reservation platforms;
• Provide information on availability, rates, room types, promotions and lodging policies;
• Make, modify, monitor and cancel reservations in internal systems and partner platforms;
• Manage bookings on platforms such as Booking, Decolar, Omnibees and the HITS App;
• Monitor daily reservation inflow, pending items and potential integration issues between systems;
• Update rates, apartment availability and payment methods on sales platforms;
• Block and unblock apartments according to operational needs;
• Keep hotel information up to date, including photos, descriptions, policies and maintenance periods;
• Assist in defining and updating rates according to demand and commercial strategies;
• Track sales and occupancy indicators, contributing suggestions for improvement;
• Control payments, monitor credit card transactions, cancellations and refund processes;
• Prepare quotes and estimates for groups and tour operators;
• Verify reservations to ensure correct processing of information in systems;
• Identify and correct inconsistencies between booking platforms and internal systems;
• Assist in resolving operational issues related to reservation tools;
• Contribute to continuous process improvement to increase operational efficiency and enhance the customer experience.

Reservations Assistant – Tourism

Account Executive

• Realizar atendimento consultivo a clientes corporativos, compreendendo necessidades, contexto operacional e perfil de risco;
• Desenvolver relacionamentos sólidos, promovendo fidelização e percepção de valor;
• Acompanhar a jornada do cliente, oferecendo suporte técnico e comercial ao longo do ciclo da apólice;
• Elaborar, apresentar e acompanhar cotações e propostas comerciais, alinhadas às necessidades do cliente;
• Conduzir negociações estratégicas com seguradoras e clientes, garantindo competitividade e rentabilidade;
• Realizar visitas, reuniões, apresentações e ações de prospecção, identificando oportunidades de expansão da carteira;
• Realizar e acompanhar renovações de seguros, avaliando riscos, ajustando coberturas e assegurando retenção;
• Analisar desempenho da carteira, propondo readequações de produtos conforme evolução do cliente;
• Monitorar vencimentos, pendências de documentação e retorno de propostas, garantindo fluidez operacional;
• Processar solicitações de novas apólices, endossos, alterações de beneficiários, mudanças de cobertura, faturamento e prêmios;
• Apoiar clientes na regularização de pendências, atrasos ou reintegração de apólices;
• Notificar segurados e agentes sobre mudanças em políticas, cancelamentos ou ajustes contratuais;
• Registrar interações, propostas, movimentações e status de negociações em sistemas como Quiver e CRM;
• Atualizar dados dos clientes, garantindo histórico, rastreabilidade e qualidade das informações;
• Acompanhar indicadores comerciais e apoiar a geração de relatórios para liderança.

Executivo de Contas – Seguro

Administrative Assistant

• Conferência de negociações de fornecedores nos sistemas legados, garantindo integridade das informações;
• Cadastro de hotéis, serviços e parceiros nos sistemas internos, assegurando precisão e cumprimento de prazos;
• Conversão de valores conforme regras financeiras e operacionais;
• Cadastro de valores de reservas internacionais (Euro e Dólar) com aplicação correta de alíquotas;
• Conferência e solicitação de pagamentos de comissão;
• Mediação de contratos por meio de Solicitação de Pagamento;
• Processamento de ressarcimentos, devoluções e ajustes financeiros conforme normas internas;
• Edição, validação, formatação e organização de documentos administrativos;
• Organização e atualização de arquivos digitais, garantindo rastreabilidade documental;
• Atualização de planilhas, bases de dados e sistemas com padronização das informações;
• Suporte às áreas internas com esclarecimento de dúvidas e apoio operacional;
• Atendimento e alinhamento com parceiros externos e fornecedores;
• Apoio na melhoria de processos administrativos e acompanhamento de pendências;
• Cumprimento de prazos e atuação colaborativa para garantir fluidez das operações.

Assistente Administrativo – Turismo

• Facilitate agile ceremonies (daily, planning, review, retrospective) with a focus on value and engagement;
• Ensure ceremonies occur according to the calendar, with active participation and focus on each ceremony's objective;
• Monitor cadence, flow and delivery efficiency;
• Assess and track the teams' agile maturity, promoting continuous improvement;
• Encourage collaboration, self-organization, transparency and distributed decision-making;
• Facilitate team and individual development activities;
• Monitor workflow, lead time, throughput and delivery frequency;
• Support the team in customer-oriented prioritization and focusing on the highest-impact deliveries;
• Contribute to creating predictable, sustainable and results-oriented environments;
• Identify and remove technical, organizational or communication impediments;
• Support conflict mediation and promote a safe, collaborative and productive environment;
• Ensure impediments are logged, tracked and resolved promptly;
• Facilitate retrospectives and ensure improvement actions are implemented;
• Encourage continuous learning, experimentation and Lean practices;
• Contribute to the evolution of agile culture across the organization;
• Track teams' agile metrics (lead time, CFD, WIP, throughput, predictability);
• Prepare reports and support managers and Product Owners with performance information;
• Use data to identify bottlenecks, opportunities and team improvements;
• Conduct training sessions and workshops on agile methods, practices and tools;
• Support Product Owners, analysts and developers in understanding their roles within the framework;
• Act as a coach to develop high-performing teams.

SQUAD LEADER – TOURISM

• Facilitate agile ceremonies (daily, planning, review, retrospective) with a focus on value and engagement.
• Ensure ceremonies occur according to the schedule, with active participation and focus on each ceremony's objective.
• Monitor cadence, flow, and delivery efficiency.
• Assess and track teams' agile maturity, promoting continuous improvement.
• Encourage collaboration, self-organization, transparency, and distributed decision-making.
• Lead group and individual development activities.
• Monitor workflow, lead time, throughput, and delivery frequency.
• Support the team in customer-oriented prioritization and focusing on the highest-impact deliveries.
• Contribute to creating predictable, sustainable, and outcome-oriented environments.
• Identify and remove technical, organizational, or communication impediments.
• Support conflict mediation and promote a safe, collaborative, and productive environment.
• Ensure impediments are recorded, tracked, and resolved promptly.
• Facilitate retrospectives and ensure implementation of improvement actions.
• Encourage continuous learning, experimentation, and Lean practices.
• Contribute to the evolution of the agile culture across the organization.
• Track teams' agile metrics (lead time, CFD, WIP, throughput, predictability).
• Prepare reports and support managers and Product Owners with performance insights.
• Use data to identify bottlenecks, opportunities, and team growth.
• Conduct trainings and workshops on agile methods, practices, and tools.
• Support Product Owners, analysts, and developers in understanding their roles within the framework.
• Act as a coach to build high-performing teams.

Squad Leader

Data Engineer

• Design, develop, and implement efficient and scalable data engineering solutions;
• Collaborate with cross-functional teams to understand requirements and ensure delivery of high-quality solutions;
• Implement CI/CD processes for automation and continuous delivery;
• Manage Kubernetes environments, leveraging AWS tools such as EKS;
• Effectively use AWS Developer Tools, including CodeCommit, CodeBuild, CodeDeploy, and CodePipeline;
• Develop and optimize Spark (PySpark) jobs for efficient processing of large data volumes;
• Work with Delta Tables to ensure data consistency and reliability;
• Develop web crawlers for collecting and processing web data;
• Configure and maintain data workflows using Apache Airflow;
• Implement and manage Kafka environments for data streaming;
• Use Terraform for deploying and managing infrastructure as code (IaC);
• Work with Databricks and Snowflake for efficient data storage and processing.

Mid-Level Data Engineer

• Prospect new agencies and strategic partners, expanding the portfolio and strengthening the Operator's presence in the market;
• Conduct commercial visits to deliver corporate presentations, assess client needs and generate opportunities;
• Prepare customized commercial proposals aligned with the characteristics and potential of each agency;
• Lead commercial negotiations, set competitive terms and ensure client satisfaction;
• Work on partner retention by fostering consultative, personalized and ongoing relationships;
• Provide support to agencies by mediating requests, streamlining processes and ensuring prompt responses;
• Present the Operator's products, services and differentiators, reinforcing added value and driving conversions;
• Conduct training for agencies on sales processes, reservation systems, products and commercial rules;
• Support the promotion of campaigns and marketing materials to strengthen commercial positioning;
• Monitor individual targets and the performance of partner agencies, analyzing data and recommending improvement strategies;
• Track commercial indicators such as sales volume, average ticket, conversion and profitability;
• Prepare commercial reports with recommendations for strategic adjustments and corrective actions;
• Collaborate with internal areas (operations, marketing, product, customer service and finance) to ensure process flow and alignment of information;
• Represent the Operator at events, travel fairs, workshops, roadshows and promotional activities;
• Contribute market insights to improve products and commercial policies.

Senior Account Executive

Sales Development Rep

• Geração de novas oportunidades (Outbound) via ligações, e-mails e redes sociais;
• Aplicação de metodologias de vendas para entender as dores, o orçamento e a adequação do lead ao Perfil de Cliente Ideal (ICP);
• Marcação de reuniões estratégicas para o time de vendas (closers);
• Atualização rigorosa de ferramentas (como Salesforce ou RD Station), registro de interações e acompanhamento do pipeline;
• Retomada de contatos que esfriaram e nutrição de oportunidades.

Executivo de Contas Júnior – SDR

Analyst

• Atuar como parceiro interno das áreas, compreendendo necessidades e propondo soluções de Gente e Gestão alinhadas à estratégia do negócio;
• Apoiar líderes na condução de suas equipes, fornecendo insumos técnicos e análises de impacto organizacional para a tomada de decisão;
• Analisar riscos trabalhistas e de clima organizacional, propondo ajustes em políticas e processos de RH;
• Conduzir processos de atração e seleção de talentos para diferentes áreas e níveis hierárquicos;
• Apoiar líderes na definição de perfis e no uso de entrevistas por competências;
• Acompanhar indicadores de R&S, avaliando tempo de preenchimento, qualidade de contratação e efetividade das estratégias de atração (tempo de contratação, custo por contratação, taxa de aprovação no período de experiência, taxa de aceitação de propostas, fonte de contratação entre outras);
• Realizar análises preditivas e comparativas que subsidiem decisões estratégicas da área e da liderança;
• Garantir a integridade, consistência e atualização dos dados utilizados em análises e relatórios gerenciais;
• Participar de reuniões e negociações com sindicatos, conforme orientação da gestão;
• Monitorar acordos coletivos e legislações trabalhistas, garantindo a conformidade das práticas internas.

Analista de Atração de Talentos – Pleno

• Provide consultative service to corporate clients, understanding their needs, operational context and risk profile;
• Build and maintain strong relationships to drive client loyalty and perceived value;
• Monitor the client journey, offering technical and commercial support throughout the policy lifecycle;
• Prepare, present and track quotes and commercial proposals aligned with client requirements;
• Lead strategic negotiations with insurers and clients, ensuring competitiveness and profitability;
• Conduct visits, meetings, presentations and prospecting activities to identify opportunities for portfolio growth;
• Execute and oversee insurance renewals, assessing risks, adjusting coverages and ensuring client retention;
• Analyze portfolio performance and recommend product adjustments based on client evolution;
• Monitor policy expirations, documentation pending items and proposal responses to ensure operational flow;
• Process requests for new policies, endorsements, beneficiary changes, coverage modifications, billing and premiums;
• Assist clients with resolution of outstanding issues, delays or policy reinstatements;
• Notify insured parties and agents of policy changes, cancellations or contractual adjustments;
• Log interactions, proposals, movements and negotiation statuses in systems such as Quiver and CRM;
• Update client data, ensuring history, traceability and data quality;
• Track commercial indicators and support generation of reports for leadership.

Account Executive – Insurance

• Experiência na condução de processos de Recrutamento e Seleção de ponta a ponta para diferentes áreas e níveis hierárquicos;
• Conhecimento em entrevistas por competências e atuação consultiva junto às lideranças para definição e alinhamento de perfis profissionais;
• Vivência no acompanhamento e análise de indicadores de R&S, como tempo de preenchimento de vagas, qualidade das contratações e efetividade das estratégias de atração;
• Domínio de ferramentas e plataformas de recrutamento e seleção;
• Conhecimento em estratégias de atração de talentos, divulgação de vagas e mapeamento de mercado.

Analista de Atração de Talentos Júnior

Product Manager

• Refine and elaborate user stories, ensuring clarity and well-defined acceptance criteria;
• Prioritize requests based on value, impact, risk and product strategy;
• Monitor the development cycle, ensuring alignment between requirements and deliveries;
• Lead requirements meetings, interviews and needs-mapping sessions with stakeholders;
• Analyze business processes and identify opportunities for improvement or automation;
• Translate business requirements into functional and technical specifications for the team;
• Validate deliveries against acceptance criteria, user experience and business impact;
• Support functional testing, user acceptance testing (UAT) and validation with end users;
• Evaluate hypotheses, MVPs, prototypes and A/B test results when applicable;
• Actively participate in planning, review, refinement and other Agile ceremonies;
• Work with the team to clarify questions about business rules, flows and expectations;
• Promote continuous alignment between the business and the technical team;
• Identify opportunities based on data, feedback and product metrics;
• Contribute to a culture of continuous improvement in processes, deliverables and user experiences;
• Monitor product indicators (usage, delivered value, performance, satisfaction);
• Research business requirements related to ERP modules;
• Develop detailed specifications and validate solutions with stakeholders;
• Recommend improvements and evolutions for ERP modules aligned with organizational processes.