Reservations Assistant – Tourism

Bancorbrás

Customer service role managing tourism reservations via phone, email, and chat for Bancorbrás. Seeking proactive and organized professional to enhance team performance.

Posted 7/21/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and reservations management within the tourism sector, utilizing reservation systems to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Customer ServiceReservations ManagementReservation SystemsCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservations ManagementRate ManagementBooking ModificationPayment ProcessingSales Tracking

Soft Skills

Communication SkillsNegotiation SkillsAttention to DetailOrganizational Skills

Tools & Technologies

InfotravelOmnibeesApogeuHITS AppBooking Platforms

Industry Keywords

Tourism SectorCustomer ExperienceOperational EfficiencyPromotionsLodging Policies

About the role

Key responsibilities & impact

Provide customer service via phone, email, WhatsApp and reservation platforms;
Provide information on availability, rates, room types, promotions and lodging policies;
Make, modify, monitor and cancel reservations in internal systems and partner platforms;
Manage bookings on platforms such as Booking, Decolar, Omnibees and the HITS App;
Monitor daily reservation inflow, pending items and potential integration issues between systems;
Update rates, apartment availability and payment methods on sales platforms;
Block and unblock apartments according to operational needs;
Keep hotel information up to date, including photos, descriptions, policies and maintenance periods;
Assist in defining and updating rates according to demand and commercial strategies;
Track sales and occupancy indicators, contributing suggestions for improvement;
Control payments, monitor credit card transactions, cancellations and refund processes;
Prepare quotes and estimates for groups and tour operators;
Verify reservations to ensure correct processing of information in systems;
Identify and correct inconsistencies between booking platforms and internal systems;
Assist in resolving operational issues related to reservation tools;
Contribute to continuous process improvement to increase operational efficiency and enhance the customer experience.

Requirements

What you’ll need

High school diploma;
Experience in customer service and reservations management in the tourism sector;
Knowledge of reservation systems (Infotravel, Omnibees, Apogeu);
Strong communication and negotiation skills with suppliers;
Organizational skills and attention to detail;
Ability to manage multiple demands simultaneously.

Benefits

Comp & perks

Attendance Bonus: Three days off per year for you to use as you wish;
Education Allowance: 50% sponsorship for courses related to your development, available after 1 year with the company;
Home Office Allowance: A monthly additional amount to help with remote work expenses;
Childcare Allowance: Additional support for employees with children up to under 6 years old;
Christmas Bonus: Receive a special end-of-year bonus to celebrate with your family;
Health Insurance: Nationwide coverage with co-payment;
Dental Plan: Comprehensive dental coverage to care for your oral health;
Private Pension: The company contributes alongside you to help secure your financial future;
Life Insurance: Peace of mind today and tomorrow with personal protection;
TRIB PASS – Leisure and Tourism Platform: Discover great experiences more easily. Bancorbrás subsidizes 50% of the monthly fee;
Meal/Food Allowance (Caju Card): Granted per day worked and widely accepted. You choose how to use it for groceries or daily meals;
Wellhub (Gympass): Movement, health and well-being! Access to thousands of gyms through a comprehensive fitness platform.