Banco Mercantil

General Counsel

• Draft, negotiate, and review complex and corporate contracts;
• Provide consultative legal advice to business areas, focusing on the identification, analysis, and mitigation of legal and regulatory risks;
• Provide legal support for strategic projects, partnerships, and new business initiatives;
• Structure and negotiate critical clauses and non-standard contracts;
• Interact with internal and external clients, conducting negotiations aligned with contractual best practices and regulatory compliance.

Mid-level Lawyer

Procurement

• Manage the IT contracts portfolio;
• Lead contract renewals, competitive bidding processes and negotiations with suppliers;
• Manage processes and contracts within the ERP system;
• Apply market best practices in procurement and negotiation.

Procurement Analyst (Mid-level)

Customer Success Manager

• Lead the journeys and channels team (composed of senior professionals), ensuring quality, strategic alignment and high-impact delivery;
• Orchestrate the complete journey lifecycle: mapping, design, implementation, monitoring and continuous improvement;
• Ensure an integrated omnichannel experience (WhatsApp, App, Store, Phone) with consistency across channels;
• Manage experience and performance metrics, proposing corrective actions and structural improvements;
• Link journeys to business goals, efficiency, conversion and customer satisfaction;
• Facilitate management rituals (dailies, weeklies, follow-ups, 1:1s, feedback, performance reviews);
• Lead cross-functional projects involving multiple areas (IT, Operations, Product, Commercial);
• Prioritize requests using structured frameworks and a strategic perspective;
• Create executive materials and participate in decision-making forums with senior leadership;
• Oversee the implementation of improvements and ensure results are achieved;
• Develop the team, strengthening technical and behavioral skills;
• Foster a collaborative environment with psychological safety and high performance;
• Represent CX as a strategic area in committees, rituals and complex meetings;
• Drive innovation, automation and channel evolution;
• Ensure decisions are data-driven rather than perception-based.

Customer Experience Coordinator

Analyst

• Translate the company's OKRs into clear, structured, and measurable analytical initiatives, ensuring a direct connection between data and business outcomes;
• Proactively identify opportunities, anticipate analyses, and propose actions that drive strategic metrics;
• Explore and analyze large volumes of data to generate actionable insights and support business decision-making;
• Develop efficient data queries and extractions (SQL), ensuring quality, reliability, and speed in data delivery;
• Build and evolve dashboards and reports that communicate results clearly, concisely, and with an action orientation;
• Support the prioritization of initiatives based on data, contributing to continuous monitoring of OKRs;
• Partner with business areas (including Legal), understanding requests and translating needs into practical, targeted analyses;
• Communicate results, analyses, and recommendations clearly and confidently to different audiences, including leadership;
• Continuously seek improvements in processes, tools, and analyses to raise the company’s analytical maturity.

Senior Performance Analyst

Data Analyst

• Execute the full lifecycle of data science projects, from problem definition through solution implementation;
• Develop and implement machine learning and statistical models for forecasting, segmentation, optimization, and other applications;
• Analyze large datasets to identify trends, patterns, and actionable insights;
• Design and build robust data pipelines for data ingestion, processing, and transformation;
• Collaborate with Legal and business teams to understand requirements and translate them into data solutions;
• Present results and insights to stakeholders and leadership using data visualizations and clear narratives;
• Stay up to date with the latest innovations and methodologies in data science and machine learning.

Senior Data Analyst

• Management of the CRM platforms used by the frontline for customer service and sales operations;
• Management of projects and support/maintenance backlog;
• Proposing customer-focused business and technology strategies;
• Working with the frontline to evaluate improvements and enhancements to the CRM platforms.

Coordinator, CRM Platforms

• Criar apresentações ao C-Level através de técnicas de storytelling de dados, estabelecendo contextos relevantes e fornecendo conclusões claras e acionáveis;
• Gestão de indicadores de diferentes áreas e níveis organizacionais.
• Consultar e manipular dados de várias fontes, incluindo bancos de dados, utilizando SQL/Python.
• Desenvolver modelos de dados e criar visualizações interativas no Power BI;
• Trabalhar em estreita colaboração com a equipe para desenvolver estratégias analíticas eficazes, compartilhar conhecimentos e melhores práticas;