Digital Business Manager

Banco Mercantil

Leader of Digital Business Management at a bank focusing on mobile banking. Managing a multidisciplinary team and directing growth strategies for client engagement and application functionality.

Posted 7/15/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Mobile Banking development and leading multidisciplinary teams to drive customer acquisition and app engagement. Possesses strong knowledge of application architecture and cybersecurity, with a focus on delivering business results in the financial sector.

Highest-signal resume keywords

Mobile Banking Development ManagementApplication Architecture ExpertiseCybersecurity ManagementCustomer Acquisition StrategiesMultidisciplinary Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mobile Banking Roadmap ManagementData-Driven Decision MakingFinancial Product KnowledgeSales Strategy DevelopmentApplication Architecture

Soft Skills

Open CommunicationRelationship ManagementCollaborative Leadership

Industry Keywords

Digital Business ManagementFinancial InstitutionsCustomer Growth StrategiesApp StickinessSquad-Based Leadership

About the role

Key responsibilities & impact

Lead the new Digital Business Management unit, actively driving the restructuring of the bank's mobile channel.
Manage a multidisciplinary team focused on Sales, Customer Acquisition, increasing the bank's primary relationship with customers, and app stickiness.
Manage the Mobile Banking roadmap.
Work with a focus on increasing sales and strengthening the app's role as the primary channel, overcoming the challenge of making it more attractive and intuitive, including for customers aged 50+.
Manage strategies for customer growth, cybersecurity, application architecture, sales, and app stickiness.
Act strategically and collaboratively with other areas, taking an active role and making data-driven decisions.
Lead the area with a focus on business results, maintaining strong relationships with both technical and non-technical teams.

Requirements

What you’ll need

Proven experience managing business teams focused on Mobile Banking development.
Experience at major financial institutions or digital-first companies.
Solid track record in senior roles such as Manager, Executive Manager, or Superintendent.
Extensive experience managing a Mobile Banking roadmap.
Experience working with multidisciplinary teams within a squad-based or matrix leadership structure.
Open, communicative, and relationship-oriented profile.
Deep knowledge of financial products such as loans, payroll-deductible (consigned) loans, and investments.
Strong command of application architecture (including programming languages) and cybersecurity management.

Benefits

Comp & perks

Meal and food allowance (if preferred, both amounts can be received on a single food card)
Health insurance plan
Dental plan
Childcare assistance
Life insurance
Private pension plan
Wellhub
Mercantil Development Academy
Profit Sharing (PLR)