Digital Sales Agent – Exclusive for Persons with Disabilities

Banco Mercantil

Sales Agent responsible for selling financial products via WhatsApp and phone. Focusing on customer retention and satisfaction in a leading Brazilian financial institution.

Posted 6/23/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Sell loans and other financial products via WhatsApp and telephone, covering various credit types (payroll loans, personal loans, refinancing, etc.).
Attract new customers and maintain a strong portfolio, always focusing on sales quality and following the institution's guidelines.
Proactive outreach with a focus on retention and customer recovery, preventing cancellations and ensuring customer satisfaction.

Requirements

What you’ll need

Currently enrolled in a bachelor's degree program in Communication, Business Administration, or related fields (from the second semester onward).
Minimum of 1 year of experience in commercial/sales roles.
Required experience in customer service and/or commercial positions with direct client contact.
Experience with Corbans and renegotiation/collections operations.
Prior experience in financial institutions, credit promotion companies, and/or call centers.

Benefits

Comp & perks

Meal and food allowances (if preferred, both amounts can be loaded onto a single food card);
Health plan;
Dental plan;
Childcare assistance;
Life insurance;
Private pension plan;
Wellhub;
Mercantile Development Academy;
Profit Sharing (PLR);

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salescustomer servicecollections operationscredit promotionrenegotiation

Soft Skills

proactive outreachcustomer retentioncustomer satisfactionportfolio managementcommunication