Junior Client Development Analyst

Banco Mercantil

Junior Client Development Analyst specializing in marketing communication and Salesforce Cloud at Mercantil. Engaging clients and enhancing customer retention through strategic automation tasks.

Posted 7/15/2026full-timeBelo Horizonte • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating marketing automation workflows and optimizing customer engagement strategies using Salesforce Marketing Cloud. Proficient in data analysis and project development to enhance customer retention and loyalty.

Highest-signal resume keywords

Salesforce Marketing CloudDatabase Queries (SQL)Marketing Automation WorkflowsData AnalysisProject Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing Automation WorkflowsDatabase Queries (SQL)Data AnalysisCustomer SegmentationCampaign Performance Analysis

Soft Skills

Strategic PlanningCommunicationProblem Solving

Tools & Technologies

Salesforce Marketing CloudMS ExcelMS PowerPointMS WordCloud-Based ETL Applications

Industry Keywords

Customer RetentionCustomer EngagementLoyalty ProgramsMultichannel JourneysBusiness Opportunities

Tech Stack

Tools & technologies

CloudETLSQL

About the role

Key responsibilities & impact

Create marketing automation workflows (targeted communications) with a strategic focus on customer retention, engagement, and loyalty;
Participate in defining and strategically planning engagement/communication flows;
Build automations directly in the Marketing Cloud platform (Salesforce Marketing Cloud);
Segment customer databases to ensure campaign precision and accuracy;
Execute and analyze the performance of multichannel journeys;
Optimize customer relationship flows by aligning business objectives, data analysis, and technological resources.

Requirements

What you’ll need

Bachelor's degree or equivalent in Systems Analysis and Development or a related field;
Experience with Salesforce Marketing Cloud;
Experience with database queries (SQL) and cloud-based ETL applications;
Intermediate knowledge of MS Excel, MS PowerPoint, and MS Word;
Experience in project development and identifying business opportunities.

Benefits

Comp & perks

Meal and food allowance (if preferred, you may receive both allowances on a single food card);
Health insurance;
Dental plan;
Childcare assistance;
Life insurance;
Private pension plan;
Wellhub;
Mercantil Development Academy;
Profit Sharing (PLR);