Aviva

Marketing

• The Product Marketing Analyst is the guardian of the positioning, narrative and visual concept for each product at the destination.
• Responsible for ensuring that all customer-facing communications are clear, consistent with the brand and contribute to a delightful experience across the entire journey — from information search to checkout.
• Acts as a communications consultant for operational areas (Food & Beverage, Hospitality, Leisure & Entertainment, Park Operations, among others), advising on the best format, content and materials for each communication need.
• Serves as a point of reference for the Sales team, mastering the details of each product, experience and offer, and ensuring teams are always informed about changes, construction works, operational improvements and other factors that impact the customer experience.
• Additionally, is familiar with and monitors orientation guides and product standards, helping to ensure a standardized and consistent experience across all touchpoints. From this broad perspective, identifies opportunities to improve the customer journey and proposes enhancements to processes, communications and the complex's informational interfaces.

Product Marketing Analyst, Mid-level

Claims Specialist

• Resource field work to be completed by IA by setting clear expectations and timelines and managing the file through to completion.
• Arrange market calls or work with various insurers on subscription claims.
• Prepare and be able to present a complete file strategy, coverage analysis, disposition and business case
• Investigate claims by reviewing the IA reports and specialists in order to acquire facts and information to analyzing the loss.
• Review and compile facts, policies, technical reports, analyze estimates, value of claim, and settle claims.
• Communicate claim adjustments via written reports to all parties.
• Provide outstanding service to our customers
• Responsible for data accuracy and issuing payments to vendors, insureds, and specialists.
• Ensure all correspondence is completed in a timely and effective manner including the creation of Critical Path Letters, Proof of Losses, and Reservation of Rights letters etc.
• Responsible for recognizing questionable claims, subrogation, and risk opportunities.

Large Loss Commercial Property Claims Examiner

Procurement

• Procure and acquire materials, services, and equipment through market research, negotiating the best commercial conditions (total cost) for the company;
• Research and qualify new suppliers and products through market analysis, proposing commercial agreements and contracts (including payment terms), aiming for the best cost-benefit for the company;
• Issue purchase orders and send them to suppliers by email, performing follow-up throughout the process to ensure compliance with negotiated terms;
• Analyze purchasing processes by selecting the appropriate contractual instruments and best conditions, with the objective of mitigating legal, financial, and technical risks for the company;
• Provide internal customer support with up-to-date information on purchasing processes through continuous review and study of internal procedures, to ensure accuracy of communicated information;
• Interact with suppliers and internal stakeholders by researching and sharing information to identify best practices and disseminate knowledge within the organization.

Purchasing Analyst (Mid-level)

Data Scientist

• Collect, process and analyze complex geospatial datasets related to insurance activities, and translate them into actionable recommendations to support pricing, underwriting and product strategies.
• Create high-quality maps, dashboards and visualizations for business partners.
• Support spatial risk assessments, catastrophe modeling and exposure analyses.
• Effectively communicate model results and findings to both technical and non-technical audiences.
• Collaborate closely with business and engineering teams to improve geospatial modeling tools and integrate them into operations.
• Contribute to innovation and the continuous improvement of geospatial and analytical data usage.
• Stay up to date with technological advances and GIS best practices.

Data Scientist – Geographic Information Systems

• Superviser, développer et encadrer une équipe hautement performante de spécialistes SIG et de scientifiques des données.
• Collaborer avec les parties prenantes afin d’établir une vision et de développer une culture où les données géospatiales et la science des données sont reconnues comme des actifs stratégiques.
• Diriger le développement et le déploiement d’outils SIG modernes et de solutions d’affaires.
• Mettre en œuvre une feuille de route SIG ambitieuse visant à transformer les opérations d’affaires et à soutenir la gestion des risques climatiques futurs.
• Se tenir à jour quant aux avancées technologiques et aux meilleures pratiques en SIG.

Gestionnaire en science des données, systèmes d’information géographique

Account Executive

• Responsible for converting sales when servicing B2B groups via inbound and outbound across multiple channels.
• Work with a consultative sales approach focused on selling the products of the Rio Quente Resorts and Costa do Sauipe destinations.
• Maintain strong relationships with partners and internal teams.

B2B Sales Consultant

Analyst

• Define and monitor rules, metrics and data quality levels
• Act as guardian of data governance, security and LGPD
• Prioritize requests and manage the analytics backlog
• Serve as the technical interface between BI, business and IT on structural topics
• Validate critical data and numeric exceptions
• Analyze significant performance deviations and communicate impacts
• Produce and disseminate strategic insights
• Define standards, templates and best practices for the area
• Mentor Junior and Pleno (mid-level) analysts

Senior BI Performance Analyst

Underwriter

• Process a variety of endorsement types within delegated authority using multiple internal systems
• Adhere to established Service Level Agreements (SLAs)
• Manage chats and calls from brokers via the triage queue, providing assistance with basic inquiries
• Collaborate with underwriting teams and brokers to obtain missing information as required
• Efficiently navigate triage queues, prioritizing the oldest tasks to maintain service standard
• Maintain a strong understanding of service level expectations to deliver exceptional customer service

Underwriting Assistant – Commercial Insurance Operations

Pricing Analyst

• Play a key role in shaping our pricing strategy to ensure competitiveness, fairness and profitability
• Collaborate with colleagues across the business to deliver accurate, data-driven pricing models
• Directly impact business performance and customer outcomes

• O Analista de Marketing de Produto é o guardião do posicionamento, da narrativa e do conceito visual de cada produto do destino.
• É responsável por assegurar que todas as comunicações voltadas ao cliente sejam claras, coerentes com a marca e contribuam para uma experiência encantadora ao longo de toda a jornada — desde a busca por informações até o check-out.
• Funciona como um consultor de comunicação para as áreas operacionais (Alimentos & Bebidas, Hospitalidade, Lazer e Entretenimento, Operação dos Parques, entre outras), orientando sobre o melhor formato, conteúdo e material para cada necessidade de comunicação.
• Também atua como referência para o time de Vendas, dominando os detalhes de cada produto, experiência e oferta, garantindo que as equipes estejam sempre atualizadas sobre mudanças, obras, melhorias operacionais e demais fatores que impactem a experiência do cliente.
• Além disso, conhece e acompanha os Guias Orientativos e os Padrões de Produto, contribuindo para que a experiência seja padronizada e consistente em todos os pontos de contato. A partir dessa visão ampla, identifica oportunidades de melhoria na jornada do cliente e sugere evoluções nos processos, comunicações e interfaces informativas do complexo.

Analista de Marketing de Produto PL

• Develop, plan and execute Trade Marketing activities aligned with the Aviva Calendar (macro and micro), focused on the Loyalty business unit, aiming to increase traffic, engagement and commercial performance at customer touchpoints in sales showrooms.
• Contribute to the planning and execution of the sales journey for the Clube de Férias, Hot Park Passports, InCasa and InCanto products, ensuring an integrated experience between marketing and sales.
• Work on brand positioning and communications for Aviva’s loyalty products and benefits directed at conventional customers, directly supporting conversion and sales-generation strategies.
• Execute marketing activations aimed at qualified lead generation.
• Maintain constant interaction with Sales and Customer Service teams, supporting the organization of campaigns, POS materials, sales approach training and monitoring of results.
• Monitor performance indicators for activities (lead generation, conversion, average ticket, traffic/flow and engagement), preparing analyses and reports to continuously optimize strategies.

Trade Marketing Analyst – Loyalty (Junior)

• Perform ICMS tax calculations by monitoring monthly invoice postings, validating credit claims and requesting corrections as needed.
• Calculate PIS and COFINS taxes by monitoring monthly invoice postings, analyzing credits and debits in accordance with current legislation, performing closings for all regimes and posting the necessary accounting entries.
• Submit statutory tax reporting obligations related to ICMS, PIS and COFINS as required by applicable law.
• Reconcile accounting accounts related to ICMS, PIS and COFINS tax calculations, ensuring that balances accurately reflect the underlying information.
• Support internal and external audits by clarifying queries and providing required documentation.
• Issue CNDs (Negative Debt Certificates) and regularize any outstanding compliance issues.
• Assist and clarify tax-related queries from internal clients and suppliers, providing tax support.
• Calculate federal and municipal withholding taxes according to each taxable event, matching invoices recorded in the accounting system with issued invoices and preparing the respective calculation worksheets.
• Prepare and submit ancillary filings — DCTF, DCTFWeb, DIRF, REINF, ISS Declaration, REST/DMS, RADAR — on a monthly, annual or ad hoc basis. Verify that the information matches the tax calculations generated and transmitted to the Brazilian Federal Revenue (RFB).
• Respond to tax notices and summonses, compiling required documentation and executing procedures requested by tax authorities.

Fiscal Analyst (Mid-level)

People Operations

• Plan and manage the corporate annual performance evaluation process.
• Plan and conduct leadership assessments.
• Develop, monitor, and execute the Successor Potential program.
• Source external providers for senior leadership development.
• Keep the employee hierarchy records up to date to support process generation.
• Administer 360º feedback and Individual Development Plan (PDI) processes on the online development platform.
• Onboard leaders and employees on the mechanics of performance evaluations, feedback, PDIs, Climate Surveys, and Successor Potential processes.
• Develop and execute a follow-up program for the probationary period of new leaders.
• Distribute printed copies of the practices guide to new leaders.
• Provide support to employees and refer issues to the appropriate Human Talents (HR) area.
• Track and present department KPIs on a monthly basis.
• Provide administrative support for invoice payments and contractual agreements.
• Conduct a diversity census, collect and analyze related data.
• Create and review policies that promote inclusion and equity.
• Disseminate information and provide guidance about the diversity program.
• Design and implement internal surveys, such as organizational climate, engagement, employee satisfaction, and Great Place to Work (GPTW) surveys.
• Monitor, evaluate, and investigate the whistleblower/complaint channel.
• Support training on ethics, compliance, and reporting procedures to increase employee awareness.

Senior Organizational Culture Analyst

• Plan and operate media campaigns (Google Ads, Meta Ads, Pinterest Business, TikTok Business, among other platforms).
• Support the development of an integrated media strategy.
• Monitor campaign performance daily and perform continuous optimizations, including budget management.
• Collaborate with internal teams (content, creative, BI, projects, Web Analytics) and media vendors/publishers.
• Conduct channel and audience diagnostics to guide media investment strategies.
• Create and analyze performance reports (KPIs, ROI, CPA, CTR, etc.).
• Present results periodically to clients and/or internal leadership.
• Develop reports and comparative performance studies (benchmarks, competitors, market trends).

Media Analyst (Mid-level)

Recruitment

• Manage the recruitment and selection process for internal and external candidates, including resume screening, behavioral interviews, and assessments, following the established selection stages and deadlines to identify candidates aligned with the company’s business needs.
• Post and promote job openings across the company’s communication channels.
• Align regularly with the internal client (hiring manager) on the desired candidate profile, expectations, and timelines to provide a positive, agile, and organized experience.
• Maintain candidate tracking spreadsheets and record interview feedback.
• Update area indicators/KPIs with the goal of improving processes.
• Support sourcing efforts to identify new candidate channels.
• Assist candidates through the hiring/onboarding process.
• Conduct monthly follow-ups with hiring managers after new hires to verify hiring effectiveness and strengthen relationships with management.
• Monitor the onboarding of temporary staff with third-party providers, prioritizing high-volume needs and tracking the workflow.
• Track the end dates of temporary contracts to verify conversions to permanent employment.
• Keep management informed of the status of recruitment processes in your area.
• Stay up to date on trends, tools, resources, and technologies in your field and develop proposals for innovation in the area.
• Participate in internal and external training to enhance job-related knowledge.