Aviva

Data Analyst

• Develop and maintain RESTful APIs following established technical and architectural standards, ensuring consistency, versioning and traceability
• Contribute to API security, versioning and governance
• Implement authentication and authorization flows (OAuth2) to ensure application security and access control
• Develop scripts in Python and/or Node.js to automate processes and support data analysis
• Support implementation of integrations between microservices, messaging systems and queues (e.g., Kafka, RabbitMQ) to achieve efficient, reliable and resilient communication
• Integrate external APIs and services with Python and/or Node.js applications, reviewing interface contracts and handling failure scenarios
• Develop Python/Node.js scripts for automation and data analysis
• Implement integrations with legacy systems using adapters, messaging and APIs as communication mechanisms.

Data & AI Analyst

Financial Planning and Analysis

• Develop, implement, monitor, and analyze the organization’s budget cycle.
• Execute accounting closing processes, analyzing transactions and ensuring correct allocation of entries and accurate determination of results.
• Build and maintain budget documents (income statement, balance sheet, and various financial KPIs) across different periods and views to support managers in decision-making.
• Track the performance of quantitative and qualitative revenue, Opex, and Capex indicators for business units.
• Calculate and allocate apportionments and costings according to the methodology used.
• Build financial models.
• Guide and monitor the development of action plans related to achieving business units’ performance targets.
• Prepare management reports to monitor business area performance, providing analyses to support decision-making across all areas.
• Consolidate information from multiple areas to prepare reports.
• Prepare executive materials for results presentations.

Financial Planning Analyst, Mid-level

Analyst

• Auditar as integrações, alterações e cancelamentos sistêmicos das reservas destinadas à Aviva, assegurando que estejam corretamente inseridas em nossos sistemas.
• Realizar inclusões, alterações e cancelamentos de reservas individuais, de grupos e Mice.
• Garantir que todas as políticas financeiras e comerciais da companhia sejam cumpridas durante o processo de reserva.
• Realizar a cobrança e monitorar o pagamento de reservas nas modalidades, pré-pagamento e pagamento no hotel.
• Realizar conciliações de reservas comissionadas garantindo a correta aplicação das comissões acordadas e a emissão das notas fiscais para pagamento.
• Interagir com parceiros e clientes por meio do atendimento telefônico, e-mails e chats, oferecendo suporte e soluções de forma rápida e eficaz.
• Coletar dados relevantes para análise e melhoria contínua dos processos.

Analista de Reservas PL

Administrative Assistant

• Register products and services to be acquired by the company in the CM Totvs system, configuring their respective tax settings and accounting entries.
• Register products and services sold by the company in the CM Totvs and Multivendas systems, configuring the applicable tax rules and accounting entries for the items, and specifying the corresponding points of sale and product pricing.
• Register and maintain up-to-date customer and supplier information in the CM Totvs system, verifying the details contained in the Registration and Tax Status Certificate available from the Federal Revenue Service (Receita Federal), and indicating the corresponding accounting entries.
• Execute routines in the CM Totvs system for system updates, inventory updates, backlog/holding dates and movements.
• Record bank information in the CM Totvs system and configure the accounting entries required for posting the company’s payables and receivables, using the registration of modifiers, disbursements, receipts and document types.
• Create and maintain chart of accounts entries in the CM Totvs system and their associations with cost centers.

Apprentice – Administrative Assistant

Underwriter

• Qualify and underwrite non-standard or difficult to place P&C risks, as per Aviva MGA appetite and framework
• Build and maintain proven business relationships with MGA partners through regular touchpoints and the provision of superior customer service
• Provide underwriting support for existing MGA partners, including underwriting audits, risk referrals, and wording reviews
• Drive growth through new business development opportunities
• Participate in and/or lead quarterly business review with an MGA’s leadership and underwriting teams
• Collaborate with various internal stakeholders to draft and update MGA contracts, achieve compliance goals, and ensure sufficient risk management and controls in place
• Provide MGA portfolio steering recommendations to drive profits, manage controls, and enhance partnerships

Underwriting Specialist – MGA

Claims Specialist

• Responsible for claim settlement of predominately complex personal lines claims via telephone with a key focus on quality and customer service
• Work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

Senior National Property Claims Adjuster

Marketing

• The Product Marketing Analyst is the guardian of the positioning, narrative and visual concept for each product at the destination.
• Responsible for ensuring that all customer-facing communications are clear, consistent with the brand and contribute to a delightful experience across the entire journey — from information search to checkout.
• Acts as a communications consultant for operational areas (Food & Beverage, Hospitality, Leisure & Entertainment, Park Operations, among others), advising on the best format, content and materials for each communication need.
• Serves as a point of reference for the Sales team, mastering the details of each product, experience and offer, and ensuring teams are always informed about changes, construction works, operational improvements and other factors that impact the customer experience.
• Additionally, is familiar with and monitors orientation guides and product standards, helping to ensure a standardized and consistent experience across all touchpoints. From this broad perspective, identifies opportunities to improve the customer journey and proposes enhancements to processes, communications and the complex's informational interfaces.