Aviva

Account Manager

• Identify strategic opportunities with broker partners, including succession planning gaps, merger or acquisition potential, business planning, digital readiness and portfolio transfers
• Drive sales and marketing activities by aligning to the business plan, help brokers to grow their portfolios with Aviva
• Identify and drive new business pipeline opportunities to support in growing the broker’s portfolio with Aviva
• Develop solutions and find answers for their brokers by understanding their individual needs and providing expertise on how they can grow their business with Aviva
• Act as the single point of contact for a broker partner, coordinating and orchestrating internal and external resources as vital
• Provide brokers with creative solutions to their business challenges, strengthening our partnerships
• Profit management through disciplined broker / portfolio management
• Give brokers insights into their portfolios to help them manage their business (and ours)
• Ongoing performance management, including monitoring mix of business, new business support, LR and retention trends, and other key success indicators
• Use analytics to identify trends, mix of business problems, LR issues, etc.
• Drive rehab processes where applicable
• Business planning and execution through the development of plans with brokers that align with Aviva’s territorial and line of business objectives
• Identifying strategic opportunities via portfolio transfers that add profitable volume to a broker’s book of business and identifying acquisition targets as well as consolidators
• Succession planning activities to fill any gaps
• Relationship management through building and strengthening relationships with principals, mid-managers, key producers and frontline staff
• Leverage Salesforce and other business development tools to drive business development excellence within broker distribution

Broker Relationship Manager

AI Engineer

• Design and implement enterprise Generative AI services and knowledge copilots.
• Build retrieval‑augmented generation (RAG) pipelines leveraging enterprise data.
• Implement enterprise semantic search, knowledge indexing, and document intelligence systems.
• Develop reusable frameworks for enterprise prompt management, evaluation, and AI observability.
• Design and deploy AI agents capable of planning and executing multi‑step workflows across enterprise systems.
• Implement multi‑agent orchestration architectures where specialized agents collaborate to complete business tasks.
• Enable AI agents to interact with internal APIs, databases, and business applications while maintaining governance controls.
• Integrate AI systems with enterprise data platforms including Snowflake and its AI capabilities such as Snowflake Cortex.
• Implement AI guardrails, safety filters, and governance controls for enterprise GenAI usage.
• Design human‑in‑the‑loop review workflows for critical insurance decisions.
• Ensure compliance with privacy, security, and regulatory requirements.
• Monitor AI and agent outputs for reliability, bias, and quality.
• Provide technical leadership in the adoption of GenAI and Agentic AI across the enterprise.
• Partner with enterprise architecture and data teams to define AI platform standards.
• Mentor engineers and contribute to reusable enterprise AI frameworks.
• Help scale GenAI adoption across multiple business units.

Senior GenAI Engineer

Security Engineer

• GDT system (third-party registration; document approval)
• Monthly posting of supplier invoices and barter transactions
• Support organizing contract deadlines to ensure timely renewals
• Prepare RIM and SCI for all services and assets required by the safety area
• Ensure manuals, forms, and procedures related to safety are kept up to date
• Support CIPA elections
• Support SIPAT
• Onboarding documentation and MOBI
• File documentation (training lists), CAT, etc., and send to training owners/responsible parties
• Export and import certificates in systems
• Populate FAP information (incidents and employees' work areas)
• Record incident and accident information
• Prepare indicator/KPI presentations
• Provide social information and monitor medical submissions
• Send documentation for safety assessments and timekeeping
• Create temporary PPE requisitions in the system
• Provide support on other duties as needed

Safety Assistant, Occupational Health

Claims Specialist

• Review facts, policy, technical reports, fire marshal's reports, case law, and make decisions on coverage, value of first-party claims, and negotiate/settle the claims accordingly.
• Investigate by meeting with insureds, third parties, witnesses, and lawyers to acquire facts and information.
• Provide outstanding customer service and keep related parties advised of the claims status.
• Ensure data accuracy, issue payments to insureds, vendors, and other relevant parties.
• Negotiate and reconcile contractor estimates to arrive at an appropriate scope of repair and settlement.
• Conduct physical inspections of damaged properties, including taking photographs, using a drone, crafting diagrams, and completing a scope of damage and estimate using Xactimate estimating software.
• Identify large losses, questionable claim indicators, and subrogation opportunities early.
• Maintain accurate reserving of claims files.

Catastrophe Claims Adjuster

Public Relations

• Leverage data to understand team and operational division performance, and lead improvement activities through to implementation.
• Work closely with your team to fully understand employees’ skills, as well as the performance of your management unit and the operating environment.
• Make data-driven decisions and monitor the environment to identify performance barriers.
• Mobilize data, frontline insights, and employee expertise to improve overall performance and outcomes.
• Ensure the quality assurance program is in place and fit for purpose, and that its results are used to assess the effectiveness of performance management, training, and overall governance within the claims function.
• Fully understand operational risks, meet compliance obligations, and assess the degree to which the team complies with these requirements.
• Manage and monitor the financial activities of the National Claims Service, including claim reserves and expenditures.
• Support planning and lead the implementation of enterprise and National Claims Service initiatives, ensuring that business line execution requirements are met.
• Leverage systems and technology to streamline processes and increase efficiency and productivity.
• Manage key partnerships.
• Provide input to the Vice President, Claims, to guide future strategic direction and changes, including annual business planning and priority setting.
• Monitor resources, workload, and task allocation within the team; identify opportunities for workforce sharing with other parts of the business when needed.
• Continue to develop engaged, talented employees ready to grow and take on new challenges across various roles within Aviva.
• Provide support and guidance to the Claims Learning & Development team and Human Capital department regarding recruitment and capability-building for our employees.

Assistant Vice President – Auto Claims

Vice President

• The use of data to understand how your people and the business unit are performing and initiate improvement activity through to execution.
• Working side-by-side with your team to understand your people’s capability, your unit’s performance, and the system in which you operate
• Making decisions using data, observing the environment to identify performance blockers/barriers.
• Use the data, insight and expertise of the frontline staff to figure out how we improve our overall performance and results.
• Ensuring the Quality Assurance program is in place and fit for purpose and that the outcomes are used to identify performance management needs, training needs, and to ensure that the overall governance within the operation is effective.
• Fully understand the operational risks, meet compliance obligations, and measure how the team meets those requirements
• Leading and overseeing financials focusing on indemnity reserves and spend for National Claims Support planning and lead implementation of enterprise and National Claims initiatives, ensuring delivery of line of business requirements
• Use systems and technology to enable streamlined process and improve efficiency and productivity
• Be accountable for significant partner management
• Provide input to the VP of Claims in support of future strategic direction and change, including input into annual business planning and priority setting
• Monitor team capacity, workload and work assignment; find opportunities to partner with other lines of business for shared staffing deployment as appropriate
• Continue to develop engaged, talented colleagues that are prepared to grow and stretch themselves into a variety of roles within Aviva
• Provide support and direction to the Claims Learning and Development Team, People Function with respect to recruitment and capability of our people.

Analyst

• Work jointly with the data science team to develop and implement sophisticated predictive models for in-depth analysis and to improve current models/processes.
• Collaborate with Business Development specialists on broker-facing initiatives.
• Consolidate analyses from different centers of excellence to prepare rate-change proposals and ensure a balance between technical pricing and business insights derived from the analyses.
• Work closely with the strategy team and other Personal Insurance teams to deliver on the mandate of each region/network.
• After careful analysis, adopt both traditional and innovative approaches to apply established actuarial techniques to resolve operational challenges.
• Develop actuarial pricing techniques that meet regional needs and participate in pricing our personal insurance products.
• Prepare and participate in regulatory rate filings and document the actuarial processes and models used.
• Support less-experienced staff by sharing technical knowledge and providing guidance.

Senior Actuarial Analyst

Data Analyst

• Develop and maintain RESTful APIs, following established technical and architectural standards to ensure consistency, versioning, and traceability
• Collaborate on the security, versioning and governance of the APIs used
• Implement authentication and authorization flows (OAuth2) to ensure application security and access control
• Develop scripts in Python and/or Node.js to automate processes and support data analysis
• Support the implementation of integrations between microservices, messaging systems and queues (e.g., Kafka, RabbitMQ), aiming for efficient, reliable and resilient communication
• Integrate APIs and external services with Python and/or Node.js applications, evaluating interface contracts and handling failure scenarios
• Develop scripts in Python/Node.js for automation and data analysis
• Implement integrations with legacy systems using adapters, messaging and APIs as communication mechanisms

Data and AI Analyst

Underwriter

• Assister l’équipe de souscripteurs en biens et automobile.
• Procéder à l’ouverture de dossiers et offrir un soutien clérical.
• Participer activement au soutien téléphonique offert à nos courtiers.
• Effectuer l’entrée de données dans les systèmes RTM et RTG.
• Ouvrir les dossiers dans Case Manager et effectuer toutes les tâches connexes dans ce système.
• Assister les souscripteurs dans toutes autres tâches connexes.

Assistant à la souscription

Product Manager

• Assist in planning and execution of product reviews, contributing insights and recommendations to improve, simplify, or retire offerings.
• Independently manage product enhancements or ad-hoc initiatives from concept through implementation, championing the voice of the customer.
• Conduct competitive benchmarking, performance analysis, and customer insight reviews to identify trends and opportunities.
• Contribute to emerging propositions, by supporting analysis, business case development, and financial modeling.
• Work with underwriting, pricing, data science, claims, marketing, operations, risk and IT to ensure smooth delivery of product changes.
• Assist in tracking KPIs, operational metrics, and customer experience data to inform continuous improvement.
• Actively manage the product review roadmap, ensuring adherence to processes, templates and controls, while finding opportunities to streamline the governance framework.
• Maintain regular updates on competitor and industry developments to support proactive product positioning.

Product Development Manager

• Develop and maintain RESTful APIs following established technical and architectural standards, ensuring consistency, versioning and traceability
• Contribute to API security, versioning and governance
• Implement authentication and authorization flows (OAuth2) to ensure application security and access control
• Develop scripts in Python and/or Node.js to automate processes and support data analysis
• Support implementation of integrations between microservices, messaging systems and queues (e.g., Kafka, RabbitMQ) to achieve efficient, reliable and resilient communication
• Integrate external APIs and services with Python and/or Node.js applications, reviewing interface contracts and handling failure scenarios
• Develop Python/Node.js scripts for automation and data analysis
• Implement integrations with legacy systems using adapters, messaging and APIs as communication mechanisms.

Data & AI Analyst

Financial Planning and Analysis

• Develop, implement, monitor, and analyze the organization’s budget cycle.
• Execute accounting closing processes, analyzing transactions and ensuring correct allocation of entries and accurate determination of results.
• Build and maintain budget documents (income statement, balance sheet, and various financial KPIs) across different periods and views to support managers in decision-making.
• Track the performance of quantitative and qualitative revenue, Opex, and Capex indicators for business units.
• Calculate and allocate apportionments and costings according to the methodology used.
• Build financial models.
• Guide and monitor the development of action plans related to achieving business units’ performance targets.
• Prepare management reports to monitor business area performance, providing analyses to support decision-making across all areas.
• Consolidate information from multiple areas to prepare reports.
• Prepare executive materials for results presentations.

Financial Planning Analyst, Mid-level

• Auditar as integrações, alterações e cancelamentos sistêmicos das reservas destinadas à Aviva, assegurando que estejam corretamente inseridas em nossos sistemas.
• Realizar inclusões, alterações e cancelamentos de reservas individuais, de grupos e Mice.
• Garantir que todas as políticas financeiras e comerciais da companhia sejam cumpridas durante o processo de reserva.
• Realizar a cobrança e monitorar o pagamento de reservas nas modalidades, pré-pagamento e pagamento no hotel.
• Realizar conciliações de reservas comissionadas garantindo a correta aplicação das comissões acordadas e a emissão das notas fiscais para pagamento.
• Interagir com parceiros e clientes por meio do atendimento telefônico, e-mails e chats, oferecendo suporte e soluções de forma rápida e eficaz.
• Coletar dados relevantes para análise e melhoria contínua dos processos.

Analista de Reservas PL

Administrative Assistant

• Register products and services to be acquired by the company in the CM Totvs system, configuring their respective tax settings and accounting entries.
• Register products and services sold by the company in the CM Totvs and Multivendas systems, configuring the applicable tax rules and accounting entries for the items, and specifying the corresponding points of sale and product pricing.
• Register and maintain up-to-date customer and supplier information in the CM Totvs system, verifying the details contained in the Registration and Tax Status Certificate available from the Federal Revenue Service (Receita Federal), and indicating the corresponding accounting entries.
• Execute routines in the CM Totvs system for system updates, inventory updates, backlog/holding dates and movements.
• Record bank information in the CM Totvs system and configure the accounting entries required for posting the company’s payables and receivables, using the registration of modifiers, disbursements, receipts and document types.
• Create and maintain chart of accounts entries in the CM Totvs system and their associations with cost centers.

Broker Relationship Manager

Senior GenAI Engineer

Safety Assistant, Occupational Health

Catastrophe Claims Adjuster

Assistant Vice President – Auto Claims

Assistant Vice President – Auto Claims

Senior Actuarial Analyst

Data and AI Analyst

Assistant à la souscription

Product Development Manager

Data & AI Analyst

Financial Planning Analyst, Mid-level

Analista de Reservas PL

Apprentice – Administrative Assistant