Product Manager – Digital Self-Service, Claims & Telematics

Aviva

Product Manager focused on enhancing digital self-service, claims, and telematics experiences for customers at Aviva Canada. Driving engagement and product improvements with a hands-on approach using AI and experimentation.

Posted 6/10/2026full-timeOakville • 🇨🇦 CanadaMid-LevelSenior💰 CA$120,000 - CA$140,000 per yearWebsite

About the role

Key responsibilities & impact

Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms
Prototype, test, and launch improvements quickly across self-service and claims journeys
Use GenAI to draft flows, content, and experiments
Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities
Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly
Own the product strategy and roadmap across self-service, claims, or telematics experiences
Improve customer engagement, retention, and digital adoption
Deliver experiences that reduce effort and keep customers engaged post-purchase
Work closely with engineering, design, and data partners to ship meaningful improvements
Prioritise impact over volume – focus on what moves customer and business outcomes
Simplify how work gets done – cut process where it slows delivery
Build a culture of shipping, learning, and iterating quickly

Requirements

What you’ll need

Experience working on customer account, claims, or post-purchase journeys
Experience with experimentation, behavioural nudges, or engagement mechanics
Experience in mobile, telematics, or data-driven products
You’ve shipped products or features yourself
You’re comfortable getting hands-on with tools and workflows
You actively use AI tools to accelerate your work
You have strong product judgment
You prioritise impact over completeness
You can operate in ambiguity and still deliver
You don’t need perfect structure to get started
You create clarity through action

Benefits

Comp & perks

Compelling rewards package including base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Hybrid flexible work model
Outstanding career development opportunities
Competitive vacation package with the option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support employees’ physical and mental health

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI toolsA/B testinganalyticsGenAIproduct strategyroadmap developmentcustomer engagementdigital adoptionexperimentationdata-driven products

Soft Skills

strong product judgmentprioritizationoperating in ambiguitycreating clarity through actionfocus on impactshipping quicklylearningiteratingcollaborationsimplifying processes