Casualty Specialist – Bodily Injury Claims

Aviva

Casualty Specialist handling bodily injury claims in Aviva's Protect Claims department. Investigating, evaluating, negotiating, and settling claims while providing exceptional service to clients.

Posted 7/10/2026full-timeMarkham • 🇨🇦 CanadaJuniorMid-Level💰 CA$60,000 - CA$85,000 per yearWebsite

About the role

Key responsibilities & impact

Investigate, evaluate, negotiate, and settle BI claims in accordance with Aviva's procedures and philosophy
Interpret and confirm insurance coverage using background knowledge of relevant case law combined with a thorough understanding of policy wordings
Investigate, evaluate and settle a diverse claims pending of litigated and non-litigated files
Develop appropriate strategy to direct handle files to conclusion and/or teach Independent Adjuster's as needed
Ensure file reserves are set on a timely and accurate basis, in line with company protocols
Maintain control over expenses through pro-active handling techniques
On litigated files, work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and cost effective resolution
Provide excellent customer and partner communication on claim matters
Clearly document and summarize file activity
Understand and adhere to Aviva’s claim procedures and guidelines
Provide superior customer service to our clients and partners

Requirements

What you’ll need

2 -10 years’ experience handling bodily injury claims
Strong working knowledge of third party liability claims (Bodily Injury, Property, and Auto Physical Damage litigation)
Mediation, Pre-Trial and Trial experience
Post-Secondary education in a related field
CIP designation would be an asset
Ability to work independently and effectively in a fast-paced environment
Excellent interpersonal, written and oral communication skills
Superior organizational skills
Strong analytical, problem-solving and negotiation skills
Adaptability, flexibility, willingness to learn and integrity
Committed team player with a positive outlook

Benefits

Comp & perks

Compelling rewards package including base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Hybrid flexible work model
Outstanding career development opportunities
Competitive vacation package with the option to purchase 5 extra days off per year
Corporate wellness programs to support our employees’ physical and mental health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims InvestigationClaims EvaluationClaims NegotiationFile DocumentationFile Reserve ManagementLitigated Claims StrategyPolicy InterpretationExpense ControlCustomer ServiceIndependent Adjuster Training

Soft Skills

Interpersonal CommunicationWritten CommunicationOral CommunicationOrganizational SkillsTeam Player

Certifications

CIP Designation