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Clinical Advisor – Injury Claims
AvivaClinical Advisor providing expert consultations on injury management for auto accident benefits at Aviva Canada. Support claims teams in recovery planning and best practice standards for enhanced customer outcomes.
About the role
Key responsibilities & impact- Assist front line claims staff in interpreting complex medical and functional information
- Provide consultations on barriers to recovery, treatment appropriateness, and functional restoration strategies
- Align functional impairments to recovery trajectories to achieve sustainable return to work and activities of daily living outcomes
- Provide insight and training on catastrophic injury management and permanent impairment considerations
- Knowledge transfer and delivery of training to support building medical acumen of Claims Adjusters
- Lead special projects and initiatives to improve processes and/or quality of claims management
- Identify when additional clinical expertise or medical opinions are warranted
- Support litigation and dispute resolution strategy by providing expertise in injury, recovery, and disability issues
- Collaborate with vendor managers and preferred treatment networks (PPN) to ensure customers receive evidence-based treatment consistently and in compliance with legislative requirements
Requirements
What you’ll need- Degree in Health Sciences, rehabilitation, disability management or related field
- Strong preference for Occupational Therapy, Physiotherapy, Registered Nurse, or Kinesiologist
- Regulated Healthcare Professional, registered and in good standing with their respective College (e.g., Alberta College of Occupational Therapists or equivalent)
- 5+ years of clinical practice in injury management, rehabilitation, case management, return to work or disability settings
- Experience with complex or catastrophic injuries preferred, including chronic conditions and permanent disabilities
- Preference for candidates with insurance, disability management, or injury claims experience
- Certified Disability Management Professional designation
- Knowledge of auto accident benefits, WCB, or disability systems
- Strong clinical reasoning and ability to translate medical information into practical guidance
- Advanced understanding of functional recovery, rehabilitation, and disability management principles
- Strong documentation, organization, and digital proficiency in MS Office (Word, PowerPoint, Excel, etc.) and data management/analysis skills
Benefits
Comp & perks- Compelling rewards package including base compensation
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness and volunteer opportunities
- Hybrid flexible work model
- Outstanding career development opportunities
- Support for professional development education
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
- Corporate wellness programs to support employees’ physical and mental health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Injury ManagementRehabilitationCase ManagementFunctional RecoveryDocumentation SkillsData ManagementDigital Proficiency In MS OfficeComplex Injury AssessmentTreatment Appropriateness EvaluationFunctional Restoration Strategies
Soft Skills
CollaborationTraining DeliveryOrganizational SkillsCommunication SkillsProblem-Solving
Certifications
Certified Disability Management ProfessionalRegulated Healthcare Professional