B2C Sales Consultant – PWD (People with Disabilities)

Aviva

Consultor de Vendas B2C at Aviva providing consultations via WhatsApp, phone, and more. Helping clients with bookings and customer support for leisure experiences.

Posted 6/22/2026full-timeRio Quente • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide consultative service through WhatsApp, Telephone, Chatbot, Instagram and other channels provided by the company;
Identify customer needs and present the best accommodation, ticket, package and experience solutions according to their profile;
Prepare quotes, make reservations and close sales, ensuring correct application of current commercial and pricing policies;
Work on converting incoming opportunities, aiming to meet sales, revenue, conversion and productivity targets;
Carry out relationship-building, follow-up and recovery actions on commercial opportunities to increase conversion and customer loyalty;
Provide support to customers throughout the entire purchase journey, answering questions and delivering a differentiated service experience;
Ensure the quality of records and information in the systems used by the company, guaranteeing the correct formalization of sales;
Monitor payments, reservation confirmations, voucher issuance and other steps necessary to complete the sale;
Participate in trainings, commercial campaigns and development activities promoted by the company;
Comply with the quality, productivity, service and customer experience standards established by the area.

Requirements

What you’ll need

High school diploma (completed)
Are you a person with a disability (PCD)?

Benefits

Comp & perks

Competitive salary
Health insurance
Dental plan
Life insurance
Semiannual and annual PPR (performance-based bonus)
Wellhub
Vaccination/immunization campaigns
Conexa Psicologia Viva (psychological support)
On-site cafeteria
Babysitting allowance / Daycare reimbursement
Access to Hot Park
Disability assistance (PCD support)
Wedding bonus
Length-of-service awards
Partnerships (Fit Energia / Universities / Ótica Diniz)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

consultative servicecustomer needs identificationrelationship buildingfollow-up actionscustomer loyaltydifferentiated service experiencequality assuranceproductivitysales conversioncustomer experience

Certifications

high school diploma