Vacation Club Guide

Aviva

Atendimento ao cliente no Vacation Clube da Aviva em Rio Quente, realizando reservas e esclarecendo dúvidas. Suporte a recepções e tarefas administrativas no setor.

Posted 6/25/2026full-timeRio Quente • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure excellence in service to Vacation Club customers via phone calls, email, or WhatsApp with a sense of urgency, aiming to resolve contractual, reservation, and financial inquiries.
Proactively assist customers through outbound outreach to ensure their questions or requests are resolved effectively.
Process reservations and changes requested by customers.
Assist customers with payment of outstanding installments, completing the required percentage of payment to enable the release of points for use.
Check accommodation availability when exceptions are required, in order to meet customers' needs.
Record all information and actions taken during service in the registration/system and perform customer record updates.
Support sales offices in creating guaranteed reservations at the point of sale to facilitate conversion.
Provide support to reception teams, especially on check-in days, to expedite check-in and avoid guest congestion in hotel lobbies.
Understand and advise customers regarding cancellation requests, performing first-level retention/containment and, if necessary, directing them to the formal cancellation request process.

Requirements

What you’ll need

High school diploma
Intermediate Microsoft Office skills
Customer service experience/knowledge
Knowledge of processes
Knowledge of timeshare

Benefits

Comp & perks

Market-competitive salary
Health insurance
Dental plan
Life insurance
Semiannual and annual performance bonus (PPR)
Wellhub
Vaccination campaigns
Conexa Psicologia Viva
On-site cafeteria
Babysitting allowance / daycare reimbursement
Access to Hot Park
Assistance for people with disabilities (PCD support)
Wedding bonus
Service anniversary awards
Partnerships (Fit Energia / colleges / Ótica Diniz)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Officecustomer servicereservation processingpayment processingcustomer record management

Soft Skills

communicationproblem-solvingurgencyproactive assistancecustomer retention

Certifications

high school diploma