Aveanna Healthcare

Supervisor

• Lead, coach, and develop a team of Intake Representatives and Leads
• Manage hiring, onboarding, training, performance coaching, and employee development
• Monitor daily workflows to ensure timely patient admissions and operational efficiency
• Partner with Sales and clinical teams to reduce time to start of care
• Handle escalated patient concerns and complex intake issues
• Analyze team performance metrics and identify opportunities for improvement
• Ensure compliance with HIPAA, company policies, and regulatory requirements
• Drive quality assurance initiatives and process improvements
• Collaborate across departments to resolve issues and improve the patient experience

Intake Supervisor

Manager

• Assume responsibility in coordinating care to assigned clients, establishing a goal directed care plan from admission to discharge which includes a comprehensive ongoing assessment of clients’ needs
• Perform on site supervisory visits to assess client, family, environment, and clinical care givers and complete follow-up documentation
• Ensure availability and proper operation of necessary equipment and supplies related to patient care
• Provide direct client care as needed
• Promote and manage expectations and satisfaction with internal and external customers
• Evaluate the quality and effectiveness of nurse practice and nursing services, analyzing appropriate data and information to identify opportunities for collaboration with all stakeholders in order to improve services and patient outcomes
• Provide nursing updates and obtain re-authorization for continued care
• Provide ongoing supervision, orientation, training, education, and evaluation of clinical field staff
• Identify professional practice standards within the organization and identify areas of strengths as well as areas for professional practice development
• Contribute to nursing education and professional development of staff, students, and colleagues
• Participate in employment decisions affecting nursing staff, including hiring and termination as appropriate
• Maintain compliance in accordance with company policies and procedures, laws and regulations, and professional standards within the state of practice
• Maintain a professional demeanor consistent with registered nurse standards of practice
• Provide best practice in delivery of nursing care to the appropriate population and adhere to the standards of professional nursing practice
• Base decisions and actions on ethical principles and foster a non-judgmental, non-discriminatory climate in which care is delivered in a manner sensitive to socio-cultural diversity
• Participate in call for after hour’s client care
• Promote an environment of quality and safe client care through participation, development, and adherence to the QA plan and associated activities and metrics
• Ability to assess clients and provide direct client care as needed

RN Case Manager – Clinical Supervisor

Intake Specialist

• Support new patient admissions by collecting and entering accurate demographic and clinical information
• Verify insurance coverage and review benefits
• Submit and follow up on authorizations as needed
• Review prescription validity and identify missing or required documentation
• Communicate with patients and referral sources to obtain required intake information
• Coordinate with internal departments to support timely start of care
• Maintain accurate, HIPAA-compliant documentation

Patient Intake Specialist

General

• Adhere to Aveanna Core Values
• Process enrollment forms including: Employment Eligibility Verification (I-9 Forms & documentation)
• Maintain communication with pending applicants and families throughout the onboarding process
• Assist care provider in meeting all hiring requirements
• Responsible for ensuring compliance and documentation is up to date
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports as needed
• Prioritize tasks based on incoming volume of new cases and enrollment forms

Enrollment Coordinator

Director

• Meet with case managers daily at assigned hospitals
• Check on status of new and existing patients, ensure patient and/or caregiver knows what to expect while on service
• Create and carry out a specific sales plans and market development plan in with company goals and objectives
• Provide regular feedback to corporate management regarding sales activity and success in market development
• Complete documentation for new patient referrals; Work with branch team to ensure we have all appropriate paperwork to set up a patient on service
• Respond to patient questions and concerns; assess patient needs, status, and tolerance issues, troubleshoot and make recommendations as indicated or requested
• Coordinate efforts with and provide pertinent updates to Payer Relations team throughout patient onboarding process
• Interface with physicians, dietitians, and case managers to clarify and manage patients’ clinical needs
• Respond and follow up with branch requests, including insurance issues, medical eligibility, and clinical information for authorizations
• Assist with special projects such as specific patient needs in the community, ongoing training requests, hospital discharge process

Director of Hospital Engagement

Clinical Supervisor

• Manage internal casework and evaluate nursing talent development.
• Perform “Start of Care Assessments” and “Re-evaluations” to transition patients from facilities to home care.
• Review physicians’ orders and update care plans and documentation as needed.
• Assist in interviewing, selecting, training, and validating new clinical staff.
• Enhance the clinical expertise of field staff to ensure safe, high-quality nursing care.
• Collaborate with the operations and business development team.
• Ensure compliance with State, Federal, Local, and Aveanna policies and procedures.

RN Clinical Supervisor

Customer Support

• Handle 40-50 inbound calls per day with compassion and empathy
• Provide information and answer questions regarding services and orders
• Accurately complete data entry tasks daily in a timely manner
• Manage daily and monthly metric and KPI goals
• Participate in virtual meetings with a professional, camera-ready presence

Patient Support Representative

Billing Specialist

• Resolve delinquent accounts receivable across commercial, Medicare, Medicaid, and private payers
• Follow up on unpaid, underpaid, and denied claims to ensure maximum reimbursement
• Document collection activity and payer communications accurately in the EMR
• Submit adjustments and coordinate claim corrections or rebilling as needed
• Review payer correspondence and address patient or guarantor billing inquiries
• Meet departmental productivity, A/R aging, DSO, and cash collection goals
• Ensure compliance with payer requirements, SOX controls, and internal policies