Avalere

Director

• Support the engagement lead in the development of customer engagement strategies aligned to client business objectives and growth targets
• Develop omni-channel engagement plans, including personas, journey maps, ecosystem planning, and activation briefs
• Create content and tactical strategies across multiple omni-channels, including website, display, social, CRM, and point of care
• Clearly communicate and present ideas, points of view, and strategies to internal teams, clients, and prospective clients
• Collaborate closely with brand planning, media, account, and creative teams to ensure alignment across all touchpoints
• Leverage customer data and insights to design engagement strategies that enhance the overall customer experience
• Present engagement results to executive leadership to demonstrate the impact and effectiveness of strategies
• Use data and performance insights to optimize and refine engagement efforts and recommend new tactics
• Stay current on industry trends, best practices, and emerging technologies related to customer engagement
• Foster a culture of collaboration, innovation, and continuous improvement within the engagement strategy team

Associate Director, Engagement Strategy

Vice President

• Lead end-to-end engagement strategy across key accounts, owning direction, quality of output, and overall impact
• Translate brand strategy into omnichannel engagement plans, activation strategies, experience maps, content matrices, and channel-specific content guidance
• Lead engagement planning, activation, and measurement across patient journeys, ensuring strategies are grounded in audience needs, behaviors, and decision-making pathways
• Develop brand ecosystem and experience strategies that define how touchpoints, content, and channels work together across the full engagement journey
• Partner cross-functionally with Brand Strategy, Creative, Medical/Scientific, Media, Account, Analytics, and other teams to integrate strategy and bring engagement plans to life
• Apply platform, channel, and performance insights to optimize activations against defined success metrics
• Identify growth opportunities and innovative engagement approaches that improve audience connection, brand affinity, and business impact
• Manage, mentor, and develop senior and junior strategists, providing clear direction and feedback

VP, Engagement Strategy

Account Executive

• Independently maintains relationship with client to strategic support and direction
• Mentors, manages, and leads client services direct reports to ensure client deliverables are strategically on target and implemented on time and within budget
• Primary contact between the client and internal agency team, working to ensure brand/medical education strategy is effectively communicated and understood by team members
• Has a full understanding of the clients brand, therapeutic area and objectives
• Uses independent judgment and discretion to act as a bridge between the client and brand/medical education strategy
• Supervises client services team members
• Manages day to day client service business to ensure projects are completed on time and within budget
• Ability to anticipate client needs and make recommendations
• Simultaneously handles multiple projects and clients under pressure and tight deadlines
• Works with multiple departments to ensure overall quality control of projects, including providing meaningful input as to employee performance and other issues within the agency
• Constantly communicates with all departments, providing necessary project updates
• Performs administrative tasks necessary to meet client deliverables
• Attends meetings to discuss client projects and give status updates
• Up to 25% travel
• Performs other duties as assigned

Senior Account Director, Digital, Pharma Agency

• Expertly lead and perform all aspects of project delivery from project scoping and definition to successful execution
• Responsible for a portfolio of accounts and associated programs acting as a delivery lead
• Effective roadmap planning, problem solving and delivering to drive operational excellence
• Drive the cross-functional delivery team and liaise with managers in all departments to achieve business objectives and client satisfaction
• Enhance/create processes and procedures based on business objectives
• Enforce project standards and business management systems
• Lead/mentor APMs, PMs, SPMs; possibly will have direct reports
• Foster client relationships and represent agency operations in client meetings as appropriate
• Actively lead and contribute to launch planning roadmaps and area of approval plans to ensure operational excellence

Associate Director, Project Delivery – Pharma Agency

Project Manager

• Responsible for the creation of Scope of Work (“SOW”)
• Collaborates with all agency teams to establish effective project plans, staff plans, forecast upcoming work and allocate resources
• Manages effective, efficient workflow of all projects on assigned accounts
• Develops timelines and advises on estimates; manages projects to remain on time and budget; flags timing and budget concerns to course correct
• Schedule and lead project kick-off meeting (as it relates to schedule, job level, folder structure and location, SOW, creative assets, etc.)
• Work with internal team to define program requirements and system specifications. Work with client on as-needed basis
• Initiate and conduct formal internal review meetings to secure creative approvals
• Initiate and conduct formal team status meetings, document risks and issues for internal purposes
• Maintain daily communications with team members on all projects
• Work closely with the team to determine and understand daily project status
• Ensure that issues and risks are anticipated, identified and properly escalated and resolved. Seek final resolution on all issues so projects do not stall or fall out of scope without warning
• Conduct internal copy/layout reviews with core team and ensure all assets are routed internally, with specific attention to required creative and proofreading approvals
• Ensure adequate amount of time, whenever possible, for the routing and review of materials
• Facilitate presentations and review of final asset with client and provide recommendations pertaining to budget, timing, production, etc.
• Identify out-of-scope activities
• Manage the financial tracking process for the project (create job status report, attend accounting meetings, maintain the estimate by reallocating hours as necessary, flag overages, identify delays that may affect budget, etc.)
• Takes ownership of and enforces agency processes by providing meaningful feedback to all teams
• Analyzes and recommends process improvements to enhance efficiency, including systems and/or software recommendations
• Tactful, yet assertive communication style; able to foster positive relationships with agency teams
• Provides meaningful performance input for other employees in all departments
• Maintains a high level attention to detail
• Maintains a professional and positive attitude
• Seeks out additional opportunities to expand experience and cultivate expertise
• Performs other duties as assigned

Project Manager, Pharma Agency – Digital

Art Director

• The Creative Director is responsible for leading creative excellence across assigned brands and accounts.
• Partners closely with Client Services, Strategy, Production, and Science & Medicine to deliver innovative, strategically grounded creative solutions.
• Guides the creative team in the conception, development, and execution of campaigns that express brand personality with craft, content integrity, and high production value.
• Plays a critical part in fostering a team culture built on creativity, bravery, inclusion, and diversity of thought.

Creative Director

Content Writer

• Deliver breakthrough creative work, while influencing your peers
• Lead projects from conception to completion
• Understand strategic and financial goals for clients and AH
• Master the clinical data and competitive landscape associated with your brands/account
• Actively participate in staffing and evaluating the scope of work
• Champion creativity by frequently sharing inspiring work
• Develop and/or strengthen client relationships
• Share the spotlight so that junior creatives can shine
• Manage delegation and workflow on multiple projects/brands
• Empower others to reach their full potential
• Manage multiple teams and multiple work streams efficiently, effectively, and profitably
• Communicate actively with project teams to keep deliverables on track and on schedule

ACD Oncology Writer – Fixed Term Contract

• Manage a large multi-faceted project/account/campaign or multiple projects at the same time
• Manage a Project Manager and/or an Associate Project Manager and/or team of Project Managers
• Collaborate with all agency teams to establish effective project and staffing plans
• Forecast upcoming work and allocate resources
• Work as liaison/communications hub between all Agency team members and agency partners
• Ensure proper forecasting for all projects on assigned account(s)
• Manage workflow of all projects on assigned accounts
• Develop timelines and advise on estimates; manage projects to remain on time and budget; flag timing and budget concerns
• Communicate openly with all departments, providing continuous status updates
• Analyze and recommend process improvements to enhance efficiency

Senior Project Manager – Fixed Term Contract, Pharma Agency

Account Manager

• Managing full omni-channel engagement.
• Build and sustain relationships with key clients grounded in an understanding of their business goals.
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health.
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders.
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications.
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team.
• Manage Congress/Conference materials, email campaigns, social media, video, digital projects.
• Support finance and forecasting.
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team.
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly.
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

Account Supervisor, Pharma Agency – Digital

Support Engineer

• Provide onsite and remote technical support to Avalere Health employees
• Manage employee expectations during diagnosis, troubleshooting, and resolution of their technical issues
• Ownership of assigned tickets during the incident life cycle providing timely and informed responses to ticket creators
• Procurement, provisioning, and support of IT hardware including laptops, printers, and mobile devices
• Engage and coordinate with hardware and software vendors to repair/support technology components
• Update and improve knowledgebase documentation as appropriate
• Adhere to asset management processes to ensure accurate recording of company resources
• Escalation of major incidents and problems to the escalation team
• Support business acquisitions and systems integrations from an IT perspective

IT Support Technician

• Managing two medical device brands
• Build and sustain relationships with key clients grounded in an understanding of their business goals
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team
• Manage Congress/Conference materials, email campaigns, social media, video, digital projects
• Support finance and forecasting
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts

Account Supervisor, Pharma Agency, Med-Device

• Point of contact for client for low/mid complexity work
• Solicit client direction and input; manage client expectations
• Supports the organization and prioritization of work across client responsibilities
• Consultative approach able to identify and mitigate project risks
• Ability to synthesize client interactions into actionable direction
• Deliver high quality work that exceeds client expectations
• Financial management including pricing, budget management, and billing
• Actively partner with Account, Creative, Finance, Strategy and Technology teams
• Manage daily hot sheets and facilitate workflow
• Create and manage project timelines and resource assignments
• Prepare/support and lead client submissions
• Works closely with account management counterpart to ensure accurate financial projections

Associate Project Manager, Pharma Agency

• Point of contact for client for low/mid complexity work that has been kicked off and is in motion at the agency
• Solicit client direction and input; manage client expectations
• Supports the organization and prioritization of work across client responsibilities
• Consultative approach able to identify and mitigate project risks before they become issues
• Ability to synthesize client interactions into actionable direction
• Deliver high quality work that exceeds client expectations
• Financial management including pricing, budget management, reconciliation, billing, and the ability to effectively communicate financial status/risks/mitigation plans to client
• Actively partner with Account, Creative, Finance, Strategy and Technology to establish project approach and pull through the work from job activation to end delivery
• Work closely with Account partners to clearly define and activate project work
• Serve as organization hub for assigned clients and project work
• Manage daily hot sheets, facilitate flow of project work, partner closely with resource management to align staff to the work
• Facilitate efficient communication across the agency team including capturing meeting notes and outlining next steps as required
• Create and manage project timelines and resource assignments
• Developing decision maker and problem solver. Expanding ability to set direction for the team based on good, consistent decision making
• Expanding financial management responsibilities including scoping/estimating work, budget management and supporting other agency financial processes
• Prepare/support and lead client submissions
• Ability to lead the scoping and estimation of low/mid complexity work
• Monitors and assigns tasks to internal project team
• Ability to run client and team meetings
• Accountable for delivering revenue in the month projected
• Works closely with their account management counterpart to ensure accurate financial projections.

Associate Project Manager, Digital, Pharma Agency

Associate Creative Director, Copy – Fixed Term Contract

• About Avalere Health
• Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.
• Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.
• Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.
• We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen.
• We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply and need adjustments made, you can let us know in your application.
• About the role
• We are seeking a VP, Account Director to successfully lead key client account(s) at a global pharma agency by providing sound, innovative, and strategic leadership. This individual will be required to establish and maintain effective senior-level client relationships. The VP, Account Director is responsible for client success and satisfaction, brand planning, strategic and tactical deliverables, and profitability of all assigned brands. The VP, Account Director will also play a significant role in new business activities and initiatives.