Client Services Director – Promotional Medical Education

Avalere

Client Services Director overseeing promotional medical education accounts at Avalere Health. Bridging operational leadership and senior commercial direction for strategic growth.

Posted 7/8/2026full-timePhiladelphia • Illinois, Pennsylvania • 🇺🇸 United StatesLead💰 $180,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Provide senior strategic oversight across large, complex, or global medical communications programmes
Ensure alignment between client objectives, delivery models, and commercial outcomes
Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings
Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement
Maintain a strong “big picture” view of account health
Act as a senior escalation point for internal teams and client partners
Shape and evolve account strategies
Contribute to forecasting, account planning, and commercial optimisation
Build and mentor high-performing account teams
Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes

Requirements

What you’ll need

Ideally 10+ years’ experience in medical communications, healthcare communications, or life‑sciences agency environments
Experience delivering across Healthcare Marketing, Promotional Medical Education and Medical Affairs projects
Proven experience leading complex, multidisciplinary scientific communication programmes
Strong track record in organic account growth, proposal development, or new business initiatives
Confident advising on and delivering integrated engagement models
Exceptional communication skills with the ability to influence, challenge, and build trust with senior client stakeholders
Strategic thinker with strong commercial acumen
Demonstrated leadership capability—experienced in coaching, developing, and empowering teams
Bachelor’s degree required; life sciences, healthcare, or business-related disciplines preferred

Benefits

Comp & perks

401K plan with employer match contribution up to 4%
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements (hybrid and remote)
20 vacation days plus one personal well-being day
9 public holidays
End-of-year holidays
Early Summer Friday finish in June, July, and August
Free counselling through employee assistance program
Personalized health support
Enhanced maternity, paternity, family leave, and fertility policies
Continuous opportunities for professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Healthcare MarketingPromotional Medical EducationMedical AffairsScientific Communication ProgrammesAccount PlanningForecastingProposal DevelopmentIntegrated Engagement Models

Soft Skills

Influencing Senior Client StakeholdersBuilding TrustChallenging Perspectives

Certifications

Bachelor’s Degree In Life SciencesBachelor’s Degree In HealthcareBachelor’s Degree In Business-Related Disciplines