Client Services Director – Medical Communications

Avalere

Client Services Director leading oncology accounts for Avalere Health. Partnering with clients to deliver impactful publications and medical affairs programmes while driving growth.

Posted 7/17/2026full-timeRemote • Illinois, Pennsylvania • 🇺🇸 United StatesLead💰 $180,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading client services within medical communications, focusing on publications and medical affairs while driving account growth and fostering high-performing teams. Proven ability to align scientific value with commercial objectives and uphold compliance standards across all programmes.

Highest-signal resume keywords

Client Services ExperienceLeadership ExpertiseAccount Growth OpportunitiesContinuous Improvement MindsetMedical Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Affairs DeliverablesPublications ManagementProposal DevelopmentProgramme Delivery OversightQuality AssuranceFinancial Target Management

Soft Skills

Relationship BuildingCoaching and DevelopmentProactive Problem SolvingCollaboration

Tools & Technologies

Omnichannel SolutionsDigital ToolsAI Technologies

Industry Keywords

Oncology AccountsStrategic DirectionCompliance StandardsCross-Functional Team Collaboration

About the role

Key responsibilities & impact

Lead and oversee delivery across oncology accounts, ensuring excellence across publications and medical affairs programmes.
Provide strategic direction to clients, driving alignment between scientific value and commercial objectives.
Identify and develop organic growth opportunities within existing accounts, contributing to overall revenue growth.
Build and maintain strong, trusted relationships with senior client stakeholders.
Lead, coach, and develop a high-performing client services team, fostering a culture of accountability and continuous improvement.
Oversee programme delivery to ensure quality, timelines, and financial targets are consistently met.
Partner closely with cross-functional teams across scientific, editorial, project management, creative, digital to deliver integrated solutions.
Contribute to new business opportunities, including proposal development and pitches.
Support the Business Director in shaping account strategy, capability development, and broader unit initiatives.
Ensure best practices, processes, and compliance standards are upheld across all programmes.

Requirements

What you’ll need

Extensive client services experience in medical communications, with a strong track record across both publications and medical affairs deliverables.
Proven leadership expertise, including managing and developing high performing teams.
Commercially focused, with experience identifying and driving account growth opportunities.
A proactive, solutions-oriented mindset with a focus on continuous improvement and innovation e.g., omnichannel, technology and AI.
Comfortable contributing to broader unit leadership, helping shape team capability and business performance.

Benefits

Comp & perks

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested)
life insurance
disability coverage
medical, dental, and vision plans
Enjoy flexible working arrangements, including hybrid and remote work
option to work from anywhere across the globe two weeks each year
20 vacation days plus one personal well-being day
recognise 9 public holidays
gifted end-of-year holidays
early Summer Friday finish in June, July, and August
Access free counselling through employee assistance program
personalized health support
enhanced maternity, paternity, family leave, and fertility policies