Account Supervisor – Pharma Agency

Avalere

Account Supervisor in a client-focused role at Avalere Health managing digital brands and client relationships. Engaging in pharmaceutical marketing strategies with a focus on website management and brand launch.

Posted 7/1/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Managing a digital brand focused on websites
Brand launch experience required
Build and sustain relationships with key clients grounded in an understanding of their business goals
Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health
Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders
Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications
Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team
Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team
Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly
Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts
Demonstrates and applies extensive knowledge on CIDP
Responsible for managing daily account work on CIDP, responsible for ensuring that projects are on time and meet client expectations
Responsible for flawless execution
Manages budget tracking and communication about budget status/tracking internally, relaying to leadership when project is out of scope or needs re-estimate (estimate vs actual; % complete; etc.)
Exhibits sounds judgement to anticipate and effectively solve challenges. Is a collaborative partner with a solution oriented mindset
Demonstrates effective communication skills internally and externally
Identifies effectively when to escalate and when to problem solve on their own
Thinks analytically about data driven insights to push brand strategy forward
Applies past learnings to future initiatives
Effectively writes clear and concise project briefs with little no input from leadership
Exhibits bigger picture thinking about the brand as a whole and how dots connect to day-to-day project work
Facilitates and leads tactical meetings and MRC discussions
Has baseline knowledge of MRC submission process, Veeva (or similar submission software) and can review MRC comments effectively
Can balance the need for process and flexibility to effectively manage clients and internal team members
May serve as a dotted line manager to AE or SAE reports; mentors and grows more junior level employees

Requirements

What you’ll need

5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites
Experience in pharmaceutical marketing is required
Proven ability to collaborate across functions and project teams in a dynamic environment
Experience in managing pharma brand launch in rare disease is preferred
Demonstrated verbal and written communication skills

Benefits

Comp & perks

You will receive a 401K plan with an employer match contribution up to 4% (immediately vested)
Life insurance
Disability coverage
Medical, dental, and vision plans
Flexible working arrangements, including hybrid and remote work
Option to work from anywhere across the globe two weeks each year
20 vacation days plus one personal well-being day
9 public holidays
Gifted end-of-year holidays
Early Summer Friday finish in June, July, and August
Free counselling through our employee assistance program
Personalized health support
Enhanced maternity, paternity, family leave, and fertility policies
Continuous opportunities for professional development with on-demand training and support
Global mobility opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project Brief WritingBudget TrackingData AnalysisMRC Submission ProcessDigital Tactics

Soft Skills

Collaborative PartnerSolution Oriented MindsetAnalytical ThinkingEffective CommunicationJudgment and Problem Solving