Auto-Owners Insurance

Claims Specialist

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements in accordance with company procedures and within authority limits
• Communicate claim status to all relevant stakeholders, including insureds and agents
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location

Casualty Claims Representative

• Review and monitor open claims files
• Provide assistance with coverage, liability, and damage determinations
• Review closed files and provide feedback to claim handlers
• Review open and closed files to ensure adherence to claim handling guidelines and state’s Fair Claims Practices
• Assist associates in identifying claims with subrogation potential
• Manage the arbitration process for subrogation files
• Assist in developing and presenting educational material to claim associates in classroom and remote settings
• Work effectively with associates and customers at all levels

Claims Examiner – Subrogation Claims

• Review and monitor open claims files
• Provide assistance with coverage, liability and damage determinations
• Review closed files provide feedback to claim handlers
• Review open and closed files to ensure adherence to claim handling guidelines and state’s Fair Claims Practices
• Assist associates in identifying claims with subrogation potential
• Manage the arbitration process for subrogation files
• Assist in developing and presenting educational material to claim associates in classroom and remote settings
• Work effectively with associates and customers at all levels

Senior Claims Examiner – Motor Carrier and Auto Liability

Senior Claims Examiner – Motor Carrier, Auto Liability

Security Engineer

• Cultivate an environment of IT security compliance by enforcing corporate policies and facilitating corporate practices in an effort to uphold confidentiality, integrity, and availability of our infrastructure
• Comprehend, write, and maintain department procedures and documentation
• Administer, upgrade, troubleshoot security products/applications
• Research and recommend mitigation controls for cybersecurity risks in accordance with the Company’s and its affiliates’ policies and industry best practices
• Monitor and advise on IT security issues related to the Company’s and its affiliates’ systems to ensure internal security controls are appropriate and operating as intended

IT Security Engineer

• handles entry-level insurance claims under close supervision
• investigates, evaluates, and settles entry-level insurance claims
• studies insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• learns and complies with Company claim handling procedures
• develops entry-level claim negotiation and settlement skills
• builds skills to effectively serve the needs of agents, insureds, and others
• meets and communicates with claimants, legal counsel, and third-parties
• develops specialized skills including estimating and use of designated computer-based programs for loss adjustment
• studies, obtains, and maintains an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Claims Representative

• Providing feedback, training and educational material to claim associates throughout our operating states from a Home Office setting
• Willingness to relocate after one or two years of training in the Home Office
• Review and monitor open claims files
• Provide assistance with coverage, liability and damage determinations
• Review open and closed files to ensure adherence to claim handling guidelines and state's Fair Claims Practices
• Assist with other duties as assigned within the regions or elsewhere on request
• Assist in developing and presenting educational material to claim associates in classroom and remote settings

Senior Claims Examiner – Commercial Property Claims

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Branch Claims Representative

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms.
• Work towards the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure that claims payments are issued in a timely and accurate manner.
• Service the needs of agents, policyholders and others.
• Handle investigations by phone, mail and on-site investigations.