Auto-Owners Insurance

Claims Specialist

• Handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
• Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• Participate in training and development completion of the Company’s claims training program for the assigned line of insurance
• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

Auto Claims Representative

Investigator

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business
• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion
• Meet with people involved with claims. Occasionally this may be outside our office environment
• Increased role as a trainer/resource for branch associates in the Claims Department
• Analyze and investigate to identify issues which may warrant additional investigation

Field Investigator – SIU Claims

• Handles insurance claims in the field under general supervision
• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Field Claims Representative

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Branch Claims Representative

• Handle insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
• Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Appraiser

• Inspect damaged automobiles
• Develop information regarding repair costs
• Negotiate repair cost agreements
• Evaluate practicality of repair and options for settlement of claims
• Communicate with claim associates, agents, insured’s repair facilities and others regarding inspections and conclusions
• Participate in required communication to vehicle owner regarding repairs
• Participate as necessary in negotiations, follow-up and problem resolution on claims
• Work towards the resolution of claims
• Handle investigations by phone, mail and on-site investigations
• Willing to travel and be temporarily reassigned for catastrophe duty upon request

Physical Damage Appraiser

• Investigate and assemble facts
• Determine policy coverage
• Evaluate the amount of loss
• Pay benefits that are owed
• Review medical bills and authorize payments
• Ensure payments are issued in a timely and accurate manner in accordance with the Michigan No Fault Statute
• Work toward the resolution of claims
• Attend arbitrations, mediations, depositions, or trials as necessary
• Service the needs of agents, policyholders and others
• Handle investigations by phone and mail
• Conduct claim investigations on complex claims

Experienced PIP Claims Representative

• Assemble facts, determine coverage, evaluate the amount of loss
• Analyze legal liability, make payments in accordance with coverage, damage and liability determination
• Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage
• Follow claims handling procedures and participate in claim negotiations and settlements
• Deliver a high level of customer service to our agents, insureds, and others
• Devise alternative approaches to provide appropriate service, dependent upon the circumstances
• Meet with people involved with claims, sometimes outside of our office environment
• Handle investigations by telephone, email, mail, and on-site investigations
• Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed
• Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials
• Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule
• Assist in the evaluation and selection of outside counsel
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Bodily Injury Claims Specialist

• handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
• provide service to agents, insureds, and others to ensure claims resolve accurately and timely
• complete training and development of the Company’s claims training program for the assigned line of insurance
• study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• learn and comply with Company claim handling procedures
• develop entry-level claim negotiation and settlement skills
• build skills to effectively serve the needs of agents, insureds, and others
• meet and communicate with claimants, legal counsel, and third-parties
• develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Claims Representative

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
• Analyze and interpret policy coverage and determine liability and damages
• Negotiate claims settlements in accordance with company procedures and within authority limits
• Communicate claim status to all relevant stakeholders, including insureds and agents
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards
• Participate in training and education programs to enhance claim-handling skills
• Travel as needed for onsite investigations or meetings
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location

Auto Claims Representative

Field Investigator – SIU Claims

Field Claims Representative

Branch Claims Representative

Field Claims Representative

Physical Damage Appraiser

Experienced PIP Claims Representative

Bodily Injury Claims Specialist

Claims Representative

Casualty Claims Representative