Bodily Injury Claims Specialist

Auto-Owners Insurance

Bodily Injury Claims Representative at Auto-Owners Insurance handling insurance claims evaluations. Responsibilities include analyzing legal liability and delivering customer service.

Posted 6/12/2026full-timeColumbia • North Carolina, South Carolina, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assemble facts, determine coverage, evaluate the amount of loss
Analyze legal liability, make payments in accordance with coverage, damage and liability determination
Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage
Follow claims handling procedures and participate in claim negotiations and settlements
Deliver a high level of customer service to our agents, insureds, and others
Devise alternative approaches to provide appropriate service, dependent upon the circumstances
Meet with people involved with claims, sometimes outside of our office environment
Handle investigations by telephone, email, mail, and on-site investigations
Maintain appropriate adjuster’s license(s), if required by statute in the jurisdiction employed
Handle complex and unusual exposure claims effectively through on-site investigations and through participation in mediations, settlement conferences, and trials
Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule
Assist in the evaluation and selection of outside counsel
Maintain punctual attendance according to an assigned work schedule at a Company approved work location.

Requirements

What you’ll need

A minimum of three years of insurance claims related experience
The ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision
The ability to effectively understand, interpret and communicate policy language
The dissemination of appropriate claim handling techniques so that others involved in the claim process are understanding of issues

Benefits

Comp & perks

Friendly work environment
Structured training program
Employee mentoring
Excellent compensation/benefits package
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlinginvestigation techniquespolicy analysisliability determinationsettlement negotiationclaims evaluationinsurance coverageclaims processinglegal liability analysiscustomer service

Soft Skills

organizational skillscommunication skillsnegotiation skillsproblem-solvinginterpersonal skillsdecision-makingadaptabilityattention to detailconfidentialityteam collaboration

Certifications

adjuster's license