Auto Claims Representative

Auto-Owners Insurance

Entry-level Auto Claims Representative handling insurance claims for Auto-Owners Insurance. Investigating, evaluating, and resolving claims under close supervision to ensure timely service.

Posted 7/22/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge in insurance claims handling, including investigation, evaluation, and resolution, while effectively communicating with agents and claimants. Possesses strong organizational and mathematical skills necessary for accurate claims processing and reporting.

Highest-signal resume keywords

Insurance Claims HandlingCommunication SkillsMathematical Problem SolvingAdjuster’s LicenseData Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims EvaluationClaims ResolutionReport WritingNegotiation SkillsLoss AdjustmentUnderstanding of Insurance PoliciesData Security ComplianceFinancial Document AnalysisMulti-tasking

Soft Skills

Decision MakingConfidentialityInterpersonal SkillsProblem SolvingCustomer Service

Tools & Technologies

Computer-based Programs for Loss Adjustment

Certifications & Qualifications

Adjuster’s License

Industry Keywords

Property/Casualty InsuranceClaims Training ProgramInsurance ProductsUnderwriting Guidelines

About the role

Key responsibilities & impact

Handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
Participate in training and development completion of the Company’s claims training program for the assigned line of insurance
Investigate, evaluate, and settle entry-level insurance claims
Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
Learn and comply with Company claim handling procedures
Develop entry-level claim negotiation and settlement skills
Build skills to effectively serve the needs of agents, insureds, and others
Meet and communicate with claimants, legal counsel, and third-parties
Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentiality and data security
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Continually develop product knowledge through participation in approved educational programs.

Benefits

Comp & perks

Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave
Friendly work environment
Structured training program
Employee mentoring