Casualty Claims Representative

Auto-Owners Insurance

Experienced Casualty Claims professional investigating claims, analyzing policy coverage, and negotiating settlements for Auto-Owners Insurance. Offering a merit-based work-from-home program after initial training.

Posted 6/3/2026full-timeGaylord • Missouri • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation
Analyze and interpret policy coverage and determine liability and damages
Negotiate claims settlements in accordance with company procedures and within authority limits
Communicate claim status to all relevant stakeholders, including insureds and agents
Maintain accurate documentation in company systems and adhere to regulatory and internal standards
Participate in training and education programs to enhance claim-handling skills
Travel as needed for onsite investigations or meetings
Maintain punctual attendance according to an assigned work schedule at a Company-approved work location

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and related experience
At least 1 year of related insurance or claims experience
Basic understanding of casualty policy language
Strong verbal and written communication
Ability to gather and interpret information for effective claims resolution
Demonstrated ability to manage time and tasks efficiently
Interpersonal skills to deal with diverse customers and situations

Benefits

Comp & perks

friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

casualty claims investigationpolicy coverage analysisliability determinationclaims negotiationdocumentation maintenanceregulatory complianceclaims resolutiontime managementinformation gatheringinterpretation of policy language

Soft Skills

verbal communicationwritten communicationinterpersonal skillstask managementcustomer servicenegotiation skillsattention to detailproblem-solvingadaptabilityteam collaboration

Certifications

Bachelor's degree