Claims Representative

Auto-Owners Insurance

Claims Representative at Auto-Owners Insurance handling and settling entry-level insurance claims. Providing service to agents and insureds while learning about insurance policies and procedures.

Posted 6/11/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

handle entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution
provide service to agents, insureds, and others to ensure claims resolve accurately and timely
complete training and development of the Company’s claims training program for the assigned line of insurance
study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
learn and comply with Company claim handling procedures
develop entry-level claim negotiation and settlement skills
build skills to effectively serve the needs of agents, insureds, and others
meet and communicate with claimants, legal counsel, and third-parties
develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Requirements

What you’ll need

Bachelor’s degree or direct equivalent experience with property/casualty claims handling
Ability to organize data, multi-task and make decisions independently
Above average communication skills (written and verbal)
Ability to write reports and compose correspondence
Ability to resolve complex issues
Ability to maintain confidentially and data security
Ability to effectively deal with a diverse group individuals
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
Continually develop product knowledge through participation in approved educational programs

Benefits

Comp & perks

friendly work environment
structured training program
employee mentoring
excellent compensation/benefits package
competitive base salary
matched 401(k)
fully-funded pension plan (once vested)
bonus programs
generous paid time off including holidays, vacation days, personal time, and sick leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance claims handlingclaim negotiationsettlement skillsdata organizationmathematical problem solvingreport writingcorrespondence compositionloss adjustmentadjuster's licenseproperty/casualty claims

Soft Skills

communication skillsdecision makingmulti-taskingconfidentialitydata securityproblem resolutioninterpersonal skillscustomer serviceadaptabilityteam collaboration

Certifications

adjuster's license