Experienced PIP Claims Representative

Auto-Owners Insurance

Join Auto-Owners Insurance as an Experienced PIP Claims Representative overseeing claims investigations and evaluations. Work with a motivated team while providing essential support to policyholders and agents in 26 states.

Posted 6/30/2026full-timeLansing • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance claims handling, particularly in PIP claims, with a strong focus on evaluating losses, ensuring timely payments, and resolving complex issues. Proficient in communication and data organization to effectively service agents and policyholders.

Highest-signal resume keywords

Insurance Claims HandlingPIP Claims ExperienceCommunication SkillsData OrganizationComplex Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationPolicy Coverage EvaluationLoss AssessmentMedical Bill ReviewPayment Authorization

Soft Skills

Attention to DetailProblem SolvingMulti-tasking

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Michigan No Fault StatuteClaims ResolutionArbitrationMediationDeposition

About the role

Key responsibilities & impact

Investigate and assemble facts
Determine policy coverage
Evaluate the amount of loss
Pay benefits that are owed
Review medical bills and authorize payments
Ensure payments are issued in a timely and accurate manner in accordance with the Michigan No Fault Statute
Work toward the resolution of claims
Attend arbitrations, mediations, depositions, or trials as necessary
Service the needs of agents, policyholders and others
Handle investigations by phone and mail
Conduct claim investigations on complex claims

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Two or more years of insurance claims handling experience, preferably in PIP claims or related experience
Educational coursework in insurance are desirable
Above average communication skills (written and verbal)
Ability to resolve complex issues
Organize and interpret data
Ability to handle multiple assignments with attention to detail

Benefits

Comp & perks

Friendly work environment
Structured training program
Employee mentoring
Competitive base salary
Matched 401(k)
Fully-funded pension plan (once vested)
Bonus programs
Generous paid time off including holidays, vacation days, personal time, and sick leave